My daughter has a 2007 Acura rdx that she uses at college in banner elk, NC. Here radiator broke…read moreand needed a new one. The shop up there said I would take a few weeks to get one shipped. Obviously this was not preferred so I called Lewisville Motors to have a used one pulled. Long story short, he found a new one (preferred for this age of car with a turbo) close to the used priced and could have it the next day. I was schedule to leave to go there to see my daughter play in a volleyball match around 2pm so was worried about the arrival time. Lewisvillle called me at 9:00am and said they had the radiator. They saved the day and now the shop in a Banner Elk has their contact information to order parts.

10/10 highly recommend. Fast, affordable, and reliable service. Thank you for keeping us rolling.read more

Stopped in recently for what I needed, the man at register made a suggestion and saved me about ten…read morebucks by switching to the store brand. Its an auto parts store, better than some, not as good as others 3 Stars it served its purpose on the afternoon of my visit 01238

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Made an appointment for oil change online and chose oil online to make sure they had it. Arrived…read moreonly to be told they did not have that oil and they were unable and unwilling to look up which oil they had that was rated well for high-heat engines (turbo). A waste of an hour of my day. Sent an online complaint, and their only response was to apologize for the inconvenience. Also when I first got there they told me it would be 30-minutes which seems kind of long for an oil change when you have an appointment and nobody is in front of you.

Good service I recommend this location for service. Good savings on my purchase. Will have them…read moreaddress any of my future automotive concerns

My husband and I have been taking our vehicles to this shop for years, and I can confidently say…read morethey do great work every single time. Their repairs are always reasonably priced and fair, which is tough to find these days! Most recently, we had them install a new starter in our classic 1993 GMC Sonoma pickup. The job was done quickly, and our truck now runs like a dream! Highly recommend them for any automotive needs!

Based on reviews we took our car to have a thermostat replaced. Their price was much better than…read morethe GM dealership. Repair was completed a few months ago and issue was fixed with no further troubles. Took a bit longer and price increased marginally without any real explanation. Still, much better than a dealership experience.

Just like every other Mock they offer excellent customer service. They did an oil change and tire…read morerotation. They charge a lot less than the dealership.

Ultimately I think they did a great job there was a few details I really wanted to know I think…read morethey just didn't explained and I think it would have been worth the conversation.

The General Manager Cliff was amazing!!! I went in for a diagnostic on my car not knowing what was…read morewrong, after only 10 minutes of being there he already figured out the issue. He was such a kind and amazing man and he has no idea how much he helped me out that day, the car I went in with was the only working vehicle that me and my boyfriend had, mine was stolen last summer. Without that car we would have no transportation, Cliff didn't know that so I knew his kindness was genuine which is rare these days. Best experience i've had at an Advance!

Let me start by saying Doug, Anthony, Ed and many others at this branch that assisted me are top…read morenotch and I will return. I visited the store on Saturday, November 2, 2019 at 5:30PM following a call to them. On November 2, 2019 I called inquiring about the warranty on my Carquest re-man alternator that I had purchased in May 2017. I told the gentleman at that time that I had had it tested a couple days prior at which time I was told it was clear I had an issue with the voltage regulator and but the Troutman branch asked if I had gotten a print out showing it is bad. I had not so I then went to this Advance Auto in Clemmons, NC as it is the closest to me and to let them check it and try to obtain this print out. The gentleman at the Clemmons, NC store tested it with the handheld battery/alternator tester telling me the same thing that I had already been told by the competitor. I told him this had been an intermittent problem however it left me on the side of the road a couple of days prior. Also while I was at the Clemmons store I asked if he could print out anything showing what he had seen due to what I had been told by the Troutman branch. He stated it was clear that it was not charging properly because it was at 13.5 volt jumped to 13.8 volts and then dropped out back to 13.2 as the headlights were on bright and the A/C was on high. I explained that I was trying to make the swap in Troutman because I was going to do the work at my dad's house over in the Troutman area but also I explained what the Troutman branch had told me. At this time, he stated that if they will not swap it for you, you bring it back to me and tell them the Assistant Manager in Clemmons will do this for you. So following driving to Troutman on Sunday, November 3rd and removing the alternator from the 2008 Honda Accord I drove to Advance Auto Parts in Troutman to make the swap. The gentleman at Troutman asked if I had previously had the alternator checked and I told him about the test ran in Clemmons, NC. The clerk named Neil at the Troutman branch told me he could not make the swap without placing the alternator on the in store tester because it showed to be good. I explained this had been an intermittent issue at which time he told me he was a mechanic and it was something else due to the tester in the store showing that it was a good alternator. So now after having an alternator tested by Auto Zone and Advance Auto in Clemmons, NC and both stores telling me the same thing, Troutman would not make the warranty exchange. Now I have an alternator off of my personal vehicle leaving me with nothing to drive at the time until I made the exchange and replaced the alternator. I called the Advance Auto in Clemmons back on Sunday afternoon explaining what I had been through and that I had been to their branch the day prior. This store unlike the Troutman branch told me it would be no problem, to bring the alternator back to them and they would make the exchange. With this being said, I had to borrow a vehicle to get back home that evening and go to the Advance Auto in Clemmons, NC just to return back to Troutman to finish the work on Monday. Everything that I had dealt with at the Advance in Troutman was obviously unnecessary as the Clemmons branch did not hesitate in swapping it out and assisting me in making it right. The gentlemen in Clemmons were very apologetic as to what I had dealt with but never once hesitated to make this right and assist me in the exchange. After the new re-man Carquest alternator was put on, it was clear that it was the issue as now with the lights on bright, and the A/C on high I was getting over 14 volts with the car running and under load it was dropping very little. I appreciate all of the help from the Advance in Clemmons, NC as the inconvenience was not due to them and they were very willing to make it everything right. I will be back to this location and I cannot say enough about the assistance that was given following the issues at the other branch!

I have always gotten great service at this location. Several times through the years, I have had to…read moredrop a vehicle off after hours. They always contacted me after checking the vehicle over the next day to let me know what was wrong and what the estimate for the work was. I have never been upsold on anything. My most recent interaction was to replace the battery in my 2018 Ford Escape. Typically, this would be work I do myself, but the location of the battery under the hood makes that impossible. I called and asked about making an appointment, and they said battery replacement was a walk-in service. I went the next morning, and was in and out very quickly. I got a quality battery, at a reasonable price.

Took my car in to get a servicing and air conditioner fixed. They replaced some Freon. Charged me…read moreover 500 dollars. The air conditioner stopped working in less than a week. When I called back, they said it would need a bigger repair and that they don't work on European cars like my Audi. Suggested another place, but now I'm out over $500. Just really poor service. Expected better.

So excited to get a Cycle Gear here! Tyler and his staff are so friendly and helpful. They really…read morego out of their way to help you feel taken care of and part of the community.

My experience at this Cycle Gear was great! If you're looking for great customer service ; This is…read morethe place to go! The associate was very informative and he knows his stuff. Very friendly staff workers.

Quick running system upon walk in! It's helpful to be able to look up the vehicle your part…read moresearching for online, and see if they have any on the lot. They were able to tell us a general location where said makes of cars were at, and we were able to find what we needed almost immediately! We were able to get three relays for half the price of a used one from anywhere else!

Went there to get truck parts and ended up having to buy my own things back, I'm a mechanic so I…read morehave parts for my own things in my bags, they checked our bags when we walked in seen everything we had in them and did not say a word about the parts I already had in my bag that I owned, checking out they checked our bags again then the parts I already had and brung in with me the took and said we stole them even though when we walked in they were seen and nothing was said! Told us all parts had to be marked coming in and leaving I asked why then they didn't do that when I walked in they then repeated that all parts had to be marked coming in and out and I said the lady did say a word nor mark them, they accused us of stealing from them and we had to buy our own stuff back from them and to beat all the parts I had was even things that you could get there or even had, so in closing do not go there if you don't want to get screwed out of money I had to pay over 60 damn dollars to get my own belongs back, I recommend no one ever go to this place