The General Manager Cliff was amazing!!! I went in for a diagnostic on my car not knowing what was…read morewrong, after only 10 minutes of being there he already figured out the issue. He was such a kind and amazing man and he has no idea how much he helped me out that day, the car I went in with was the only working vehicle that me and my boyfriend had, mine was stolen last summer. Without that car we would have no transportation, Cliff didn't know that so I knew his kindness was genuine which is rare these days. Best experience i've had at an Advance!

Let me start by saying Doug, Anthony, Ed and many others at this branch that assisted me are top…read morenotch and I will return. I visited the store on Saturday, November 2, 2019 at 5:30PM following a call to them. On November 2, 2019 I called inquiring about the warranty on my Carquest re-man alternator that I had purchased in May 2017. I told the gentleman at that time that I had had it tested a couple days prior at which time I was told it was clear I had an issue with the voltage regulator and but the Troutman branch asked if I had gotten a print out showing it is bad. I had not so I then went to this Advance Auto in Clemmons, NC as it is the closest to me and to let them check it and try to obtain this print out. The gentleman at the Clemmons, NC store tested it with the handheld battery/alternator tester telling me the same thing that I had already been told by the competitor. I told him this had been an intermittent problem however it left me on the side of the road a couple of days prior. Also while I was at the Clemmons store I asked if he could print out anything showing what he had seen due to what I had been told by the Troutman branch. He stated it was clear that it was not charging properly because it was at 13.5 volt jumped to 13.8 volts and then dropped out back to 13.2 as the headlights were on bright and the A/C was on high. I explained that I was trying to make the swap in Troutman because I was going to do the work at my dad's house over in the Troutman area but also I explained what the Troutman branch had told me. At this time, he stated that if they will not swap it for you, you bring it back to me and tell them the Assistant Manager in Clemmons will do this for you. So following driving to Troutman on Sunday, November 3rd and removing the alternator from the 2008 Honda Accord I drove to Advance Auto Parts in Troutman to make the swap. The gentleman at Troutman asked if I had previously had the alternator checked and I told him about the test ran in Clemmons, NC. The clerk named Neil at the Troutman branch told me he could not make the swap without placing the alternator on the in store tester because it showed to be good. I explained this had been an intermittent issue at which time he told me he was a mechanic and it was something else due to the tester in the store showing that it was a good alternator. So now after having an alternator tested by Auto Zone and Advance Auto in Clemmons, NC and both stores telling me the same thing, Troutman would not make the warranty exchange. Now I have an alternator off of my personal vehicle leaving me with nothing to drive at the time until I made the exchange and replaced the alternator. I called the Advance Auto in Clemmons back on Sunday afternoon explaining what I had been through and that I had been to their branch the day prior. This store unlike the Troutman branch told me it would be no problem, to bring the alternator back to them and they would make the exchange. With this being said, I had to borrow a vehicle to get back home that evening and go to the Advance Auto in Clemmons, NC just to return back to Troutman to finish the work on Monday. Everything that I had dealt with at the Advance in Troutman was obviously unnecessary as the Clemmons branch did not hesitate in swapping it out and assisting me in making it right. The gentlemen in Clemmons were very apologetic as to what I had dealt with but never once hesitated to make this right and assist me in the exchange. After the new re-man Carquest alternator was put on, it was clear that it was the issue as now with the lights on bright, and the A/C on high I was getting over 14 volts with the car running and under load it was dropping very little. I appreciate all of the help from the Advance in Clemmons, NC as the inconvenience was not due to them and they were very willing to make it everything right. I will be back to this location and I cannot say enough about the assistance that was given following the issues at the other branch!

I was interested in different cup holders for my car. I had seen one on Instagram, then checked it…read moreout on Amazon. It had good ratings but I wanted to see how sturdy it was. My sister and I stopped by her local AutoZone. The men behind the counter only spoke when we spoke first. We were trying to figure out what aisle to look at and a VERY nice woman asked if we needed help and showed us where to look. They didn't have what I had seen but they did have the kind that fits between the seat and console. Jenny checked on us again and told me to take it out to my car to see if I liked it. Now keep in mind, I hadn't paid for it so that was really great customer service. I took her up on the offer and it worked fine, so bought it. I really like it! I've had a passenger since then and it is not intrusive on their space. The picture shows my iPhone 7+ fitting nicely. But full disclosure? I usually have my phone on a magnet so that space works for french fries. It's actually perfect for french fries, don't ask me how I know. Thank you Jenny!

Heading back with my new truck for accessories I cannot find just anywhere. Kelly is full of…read moreknowledge about the Pros and Cons of the various truck products out there and will give you an honest assessment of his experiences. Not just out to make a buck but will meet your needs and budget.

Great group of guys that know there stuff very well priced , extremely professional high grade…read morework and go out of they're way to help anyone they can highly recommend for anyone looking to upgrade their truck

Popped into O'Reilly Auto Parts for some detailing products. They had what I was looking for and…read morethe staff was very courteous. The store also appeared very clean.

People that work at this place are just super helpful and they wanna answer any questions they can…read moreand are just super great. I have been to this location for batteries super helpful. I've been to this location for brakes super helpful. I've been to this location for struts, they didn't have the strut, they reached out to one of their other locations, found who had the part, we paid for it, and just simply went and picked it up from the other location. I mean, that's Customer Service.

These guys are sharp! I had a bad battery - they tested it, and replaced it in less than 30…read moreminutes! Great service from pleasant professionals!

This is for store 4500 in Winston Salem. Went to car quest for a battery and their power was out…read more He called advance and told them what I needed. As soon as I walked in I was greeted and Sam rang my purchase up and had my battery in my car in 15 min. Awesome service and everyone was so nice