This Company has the worst service. Both pickup and customer. I had service with a smaller company who were bought out by Advance Disposal. We started having issues with them not always picking up the trash. Would call customer service, after big run around, would finally send a truck to pick up. Since Novemeber they habe left 1 can full each week. I have called and left messages, I work till 5:30pm, nobody would call back. I finally got hold of a person, Wendy, she personally guaranteed that it would be picked up last week. They were a day behind due to New Years. Saturday came. They picked all but the same damn can Again! I called and left a very pointed message that I wanted the trash picked up on the Monday and a phone call stating they had received my call. Monday came and went still no pick up. Called them Tuesday morning and canceled service explaining that Wendy, whom I was talking to, guaranteed it would be picked up. She proceeded to tell me that I talked to another Wendy and she was sorry about it. She had a rude snippy attitude. I told her that after my trash was picked up today, 10 Jan2020, that I was canceling service. This morning everyone around meds trash was picked up but mine, all of mine, was still sitting on the side of the road! I called and told Wendy that I wanted it picked up today. She proceeded to argue with me that they hadnt' picked up my street yet. I told her that every other can had been picked up and mine were still full. Then she said well because you are canceling service on Monday, they won't pick up today. Now I'm Hot! I told her if it wasn't gone when I got home today I would hand deliver to their office tonight. My daughter has reported it is gone finally this afternoon. I wouldnt use this company for trash removal if they were the only company left! Have now taken service with Meridian who, I'm told, has great people there! read more

This is the absolute worst garbage/trash company I have ever had the misfortune of being forced to work with. They constantly leave stuff behind drop things in your yard and driveway, leave things laying in the street along with the trashcan just sitting out in the middle of the road. Absolutely terrible read more

Did advanced go out of business. On wait for over an hour today(Wednesday) and yesterday left 2 messages. One on Saturday(our garbage can is missing) did they pick it up? Did they want us to pay more than the 20$ rate hike in the last 6 months. There are other options. Partners is local Amelia island too. My wife also sent an email. How messed up is a trash company that puts you on hold for this long. I could probably get more answers and personal contact from the IRS!! read more

No response to my last 3 emails. Pickup guys now leave garbage on my lawn. They took my personal lawn debris container with my name on it as well as a note stating to return it. This was not a problem last year but, geez, nobody cares anymore at that place. I could go on and on . . . Called the city to make sure we had to use them and it's true that we have absolutely no choice in the matter. read more

Having just moved here I didn't know when trash day was. So when I saw my neighbors put their bins out I put my only bin out. The truck came by, emptied my bin which had BFI on the side and proceeded to collect all my moving boxes as well. I ordered two more bins- they've arrived as promised. The truck was here again on Monday and again helped me dump the remainder of my moving boxes. (Gave a lot away via Marketplace on Facebook and a neighbor who was moving took some). So I've had zero problems with Advance Disposal. The men were friendly, helpful and professional. Thumbs way up. read more

Terrible Terrible service, Every month I have to call about recycling guess they just don't like the road I live on. Last episode which is my last for this company my recycleables have been sitting by the street for a month. You call and if falls on deaf ears. read more

No complaints. When they've missed a pickup they always send someone back out. Picked up a lot of of things which I wasn't sure of. They don't complain or charge extra if I have several trash bags besides the bin. Trash is a tough business, with much personnel turnover. This company remains steady and professional. read more

I wish I had another option. For over a week they have failed to pick up my trash. Absolutely the most incompetent company I have ever witnessed. Unfortunately I am stuck with these losers because of the city contract which they must have worked an inside deal to attain. If you have any options at all go with another company. read more

I am extremely angry with this company. I pay my bill, along with every other customer that has this trash service. My neighbor has NEVER had service with Advanced, aka Stateline. I know 100% that my neighbor does NOT HAVE service with them. Every week he puts his trash can out...the small kind you can purchase @ Wal*Mart & every week they pick it up. I have called every week telling them that this person is basically stealing from the company. They have assured me it will be taken care of...IT IS NEVER TAKEN CARE OF!!! I have spoken to supervisors and I have even been offered free services. I declined. Today I called and the rude girl told me that there is nothing she can do! ARE YOU KIDDING ME???? I guess we can all send our trash cans back and buy a few from our local store and not pay our bills and they will pick our trash up. I have taken pictures & I have several videos of Advanced Disposal picking up trash cans that aren't even theirs! The topper to this is 2 weeks ago they didn't pick up my can but did pick up my neighbors trash. I called and they assured me they would send our a truck later that same day. They didn't come until the next afternoon! Now I know why Nassau County is switching to the other company! read more

I've paid for my service and again today they haven't picked up the trash We live in Flora Parke and most of the neighbors trash was picked up but not on my street. I've call the telephone # a couple of time and it asks me for my remote code? What a joke. read more

ADS picks up our trash regularly fine, unfortunately as they don't cover their trucks properly and completely so that trash doesn't blow out. They then distribute our trash (and everyone else's) along the roads. Amelia Island Parkway is covered with trash and so is 14th St. on the Island, as are other secondary roads. We recently picked up 8 (huge black) trash bags of garbage in 4 hours. This trash consisted of : deodorant containers, dental picks, dryer sheets, landscape rock bags, and other household items. These items are not things that people throw out their car windows! Yes, there were containers from 'fast food' chains, and beer cans. Littering needs to be addressed by the county officials. ADS is hired to pick up our trash and take it to be properly disposed. They need to be held accountable. The County has a contract with them and they are not upholding their end. If we have to pay them to pick up the trash at our house and then WE pick up that same trash that they (negligently) distributed alongside the roadway we are getting 'ripped off' in my opinion. Instead of helping to 'clean up' the trash they are making it worse. read more

Ever tried calling them?! I was on hold for 1 1/2 hours. They ripped the lid off my trash can and threw it in the ditch. I am just trying to get a replacement trash can. Finally got through and they cannot bring replacement for 3 weeks. Poor customer service. I heard there was a new service in Callahan, definitely will look into. read more

They sent a one man automated truck to pick up the normal trash today. they only picked up half of the trash and left the remainder. Is this service they offer a paying customer? The neighbors trash was dumped in the street by the truck and left to blow around the neighborhood. If this is their new normal, I will seeking a different trash service. read more

they haven't picked up my recycling in 3 weeks. been on hold 40 minutes trying to call them

After three months of phone calls, I finally received a refund after "firing" Advance for poor service; namely leaving behind an occasional bag of lawn debris. Their competitor in the Heron Isles neighborhood has no problem picking up an extra bag once a month... I SWITCHED, and unexpectedly am saving about 20% "to boot"! read more

I am the President of a HOA on Amelia Island. We have a contract for Advance Disposal to pick up trash from three dumpsters at mid-rises and back door pick-up at 64 Town Homes twice a week for each category. They usually empty the dumpsters. Town Homes are a very different story. Each Town Home is limited to 90 gallons per pick-up. That is not a problem. The garbage is to be put in bags which are tied and put in bins inside a crib. When the garbage is not bagged, they do not have to pick it up and that is not a problem. The units are rented and owner occupied. It seems to make no difference whether it is a rental, owned by a snow birder, or a permanent resident. Pick-up in the Town Homes is very unsatisfactory as they just seem to do as they please. It is not uncommon to have them pick up a couple of units in a building of maybe six and just not bother even checking the rest. A monopoly is not good and we do not have any other options at this time. I am hoping a company in Yulee will soon be equipped to service our complex. read more