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    Advance Financial

    5.0 (3 reviews)
    Open 10:00 am - 6:00 pm
    Updated over 3 months ago

    Services - Advance Financial

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    Ornl Federal Credit Union

    Ornl Federal Credit Union

    (3 reviews)

    It's sad writing this negative review, because I grew up in Oak Ridge and my parents banked here 40…read moreyears or more. My mom passed away and my dad moved out of the country, so we were trying to consolidate his bank accounts. Even though we had power of attorney to handle this, they could not get their act together for us to manage his account. In the end, my dad actually had to fly internationally and come with us to Oak Ridge to handle this by adding us to the account as co-signers. When his CD finally matured so we could close the account, I tried to close out the account and wire the funds to another joint account with my dad. For something this simple, it took hours of phone calls and multiple emails with docusigns. The woman at the bank kept getting details wrong and blaming me. She tried sending the wire transfer twice and they were rejected because of errors like her spelling my name wrong. Each time she would call me at 6am California time even though I told her not to do that because of the 3 hour time difference. Then she would insist we run through everything again. She implied that I gave her wrong information or the receiver bank made an error. I had to take time off work to visit the local banks and confirm the error was her entering the wrong information. The icing on the cake was she tried to charge me the wire fee for a failed transfer due to her spelling my name incorrectly. She didn't mention her mistake; she simply said the wire needed to be resent, but I needed to amend the amount for $50 less, with no explanation. Basically, she tried to steal $50 from me. In the end I had to work directly with her manager. All in all, I think I spent at least 4 hours over the course of 5 days on calls and emails for a task that should have taken 15 minutes at most. For places with online banking, this would have taken less than 5 minutes.

    I have been trying all day to get in touch with a person at this Credit Union and I can never get…read morethrough. So I tried the Chat and they send me to an attorney who wants $59.00 to tell me where to send the information I have to get my father's funds sent to the Estate Account. Which should be a fax number.

    Advance Financial - paydayloans - Updated August 2026

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