I had a really great experience at Aesthetica. I went in for two specific areas - both of which I…read morethought could be addressed by fillers. I met with Jodie for my consult and she gave me some very honest advice - she informed me that fillers would not be a good solution to one of my problems. She advised me of several other options (one of which was not offered at Aesthetica). I felt very safe in her care because she wasn't just giving me what I asked for, she was helping me make an informed choice, even though it meant less business for Aesthetica. So I did get fillers in one area and I am REALLY happy with them. Jodie is really good at what she's does and my face still looks like my face - just refreshed. Some FYIs - I think the consult was $50. When I paid for my service they deducted the $50. My fillers ended up costing ~$600 in total. There's also a rewards program that you can sign up for to get discounts on future services. I will definitely be back.

This is a "med spa" that offers Botox, fillers, laser/light skin treatments, peels, skincare…read moreproducts, etc. I did a lot of research before going here and I chose this place because they have good equipment and their staff is very knowledgeable. As a bonus, it's also a very beautiful facility. I had laser treatment for broken capillaries. I thought the price was reasonable and I was surprised when it included a follow-up visit two weeks later and they did a "touch up" of two spots. I'd recommend this place to to others. The only bad part is that they are only open during "business hours" Monday through Friday.

This place is amazing. I started coming here about a year ago and my acne was not great. They have…read morehelped me improve so much over the past year it's crazy to look back at the pictures. The people at the front are always super nice and understanding. Would 100% recommend to anyone struggling with acne.

I tried to set up an appointment with them and before I am even a cusotmer of theirs they wanted a…read morecredit card in their system. I was doing a $0 consultation and they wanted to have it in case I didn't show up. Well, needless to say, the consultation is for me to decide if I want to be a customer and I've decided your policy makes me NOT want to be a customer. Whilst I understand their policy, if you can't trust me to come when I say I am going to come - then I'll take my business to someone who trusts me as a customer!

I've been a loyal client of Robertson Cosmetic Center for several years, but unfortunately, I will…read moreno longer be returning. As a mother of two young children, finding time or justification to spend money on myself is rare. To ease the financial guilt, I usually wait for special promotions or discounted gift card offers. That's exactly what I did for Mother's Day--I purchased a $150 gift card for $100 as a small treat to myself. Yesterday, I received a message from Robertson staff reminding me of available gift cards, which prompted me to schedule an appointment. Since I was at work, I didn't want to make a call, so I used their online booking system. The first available appointment was with the provider I normally see, and I thought, "Perfect! Next Wednesday." I booked it and moved on with my day. A few hours later, I received a voicemail saying I had missed an appointment 20 minutes ago and that I had been charged $100 for a no-show. My stomach dropped. I immediately called to explain the situation--that I mistakenly thought I was booking for next week, not today. I was even willing to leave work early (I'm only 9 minutes away) and come in right then. I explained how I truly cannot afford to just lose $100, and I was hoping for a little understanding or flexibility. Unfortunately, none was offered. The receptionist said she'd check with the practice manager and placed me on hold for one minute before returning to say, "Sorry, it's our policy." I asked to speak with the manager directly, and after several hours with no call back, I called again--this time the manager answered. She seemed prepared to shut me down before even hearing me out. I explained that I completely understand why cancellation policies exist--to prevent missed opportunities for other clients and protect the business from late cancellations--but this was clearly a genuine mistake, not an abuse of the system. I asked if anyone had even tried to get in during that same window, which would have indicated a lost opportunity--but she refused to answer directly. Her only response was, "It's our policy." I then asked to speak to someone above her, and the next day Dr. Robertson called me. Unfortunately, his response was just as dismissive. No empathy, no flexibility--just, again, "It's our policy." It's really disappointing, especially considering how much I've spent over the years and how many people I've referred to them. I know most of my referrals probably didn't even use my name, but they were all based on the trust I had in this practice. That trust is now gone. All this over $100. What makes this even more frustrating is that I didn't receive the usual confirmation or reminder text for the appointment. When I asked why, I was told those only go out at 7:00 a.m., and I had made the appointment after that time. If that's the case, patients should not be able to book same-day appointments online without some kind of confirmation system in place. A simple text might have helped me catch the mistake. I understand policies exist for a reason. But good businesses know when to make exceptions--especially for long-standing clients with genuine intentions. Life happens, and there are plenty of other providers who balance professionalism with empathy. I'll be taking my business to one of them.

I have had a very long, awful lip filler experience here. I went here 6+ times and spent…read more*thousands* of dollars to leave every time just to heal and have lumpy, uneven lips with very little results a few weeks later... over and over and over. I kept coming back and listening to their messages because I didn't go to school for this, so what do I know? 6+ visits later all I'm dealing with STILL are lips full of lumps of uneven filler, heavy heavy migration ("filler mustache" if you want to google) and no results. I pointed out from the beginning that I was unhappy and I have many messages going back and forth about that, and the lumps. Then at my last appointment I wanted to discuss the lumps and the weird fullness only in the middle, and was told any bump she saw then was "natural anatomy". I pointed out multiple times (in messages I have screenshots of through Klara), how unhappy I was with no results and the lumpiness (nearly immediately after my second appointment), and I was told every time to just keep coming back and they'd fix it. It was never fixed. It never got better. I came here to fix how self conscious I was of my thin lips and I've been more insecure of the bumps and lumps and migrating filler than I ever was of my natural lips. None of the photos in the nasty collage I put together were directly after or within 2 weeks of the filler healing, so these are NOT healing bumps or swollen. All of these are just day to day pictures I took when I was feeling awful about my lips that I zoomed in on and cropped, or regular photos I cropped. I don't even understand how filler is done this poorly. Now I'm struggling to find another place that will dissolve this ugly mess so I can start over after putting thousands into what I thought was a good place.

Provide gentle and professional service! And amazing, lasting results. I highly recommend.read more

I refer anyone to this place. Kristin is very friendly and professional. I completely trust her.read more

Friendly and helpful staff all through the department. Doc was easy to understand and was not…read morerushed.

I called to make an appointment and fortunately was able to get in fairly quickly on the east side…read more But I quickly cancelled that appointment when I was told there there was an over $200.00 facilities fee on top of my fee for being seen. Outrageous!

I had a lower face and neck lift by Dr, Marcus. The facelift was a disaster. He tried to fix it…read more(skin sagging by chin), but the fix didn't work. His next suggestion was to laser the area. It's been 6 months and I still have red scars on both sides of my face. I may have to have it re-lasered to get rid of the scars and I will need another plastic surgeon to correct the "jowls" that I didn't have pre-surgery. It has been a nightmare.

I am regretfully writing this review as a warning to others in hopes that no one goes through what…read moreI am currently experiencing. I booked a tear trough filler appointment with Dr. Scott R. Chaiet as it had been several years since a previous treatment with another surgeon. Dr. Chaiet has fabulous bedside manners. He is very polite and charismatic, but his facial aesthetic skills are on the opposite spectrum. I was told that after my tear trough filler I may need some mid-face filler, which seemed justifiable, but I would have to wait several months due to the pandemic and scheduling and the mess that was 2020. Days and weeks after my tear trough appointment, as my swelling subsided, I couldn't help but notice how shelf-like my under eye filler was. It was bad, to say the least. It was so prominent that it looked like I had saddle bags instead of smooth, refreshed under eyes. I (wrongly) assumed that he mentioned the mid face filler to address this so I happily went to my next appointment looking for the necessary fix. After one entire syringe of filler in my tear troughs, I received another full syringe of filler in my mid face. Never have I received so much filler in such a small area and now I see why. Have you ever seen pictures of overfilled celebrities and thought, "whoa, way too much work done!" Yea, I was about two steps away from that. So much so that my own family thought I had a sinus infection. It got to the point where I turned down lights in my home and took down mirrors because I felt so ashamed for choosing the wrong doctor. I literally felt like it was all my fault. I should have done more research, I should have known about each and every filler, I beat myself up for not having all the answers and getting myself into this mess in the first place. The filler was too heavy and too dense for the areas that he put it in. I am no doctor but a quick Google search confirmed my worst fears as he put the wrong filler in an area that needed a soft filler. Not only that but I had soooo much filler that it started migrating. I expressed these concerns several times to Transformations, begging to get an appointment with Dr. Chiat or anyone at Transformations for that matter. I looked horrible. Horrible to the point where I cried every time I got off another phone call where I was told he would not have an opening until November 2021 (I started called in May 2021). For the life of me I cannot fathom telling an upset client that they have to live with their poor treatment that makes them feel hideous. So a few weeks back I gave up and booked consultations with nearly every plastic surgeon and aesthetic nurse in the Madison area, some even that same day as they couldn't believe the response from Transformations. After six consults and every practitioner being utterly shocked at my results, I chose one to start my dissolving journey. I am two appointments in and 4 units of hylenex down, with more to go. The filler is so dense and migrated so much, that we are finding more and more with every appointment. Mind you this dissolving has already cost me $1,300 to dissolve over $1,000 of Dr. Chiats work. The mental and emotional shock of paying so much money to look worse and then to pay more money to reverse the results is devastating. I could never trust or recommend an establishment that 1) gives such poor aesthetic results and 2) denies timely help for a distraught customer. Please proceed with caution if booking through Transformations, they nearly ruined my mental well being and I can't bear to think they could cause the same harm to someone else.

Beware! I have known Dr. Phillipi since he started this practice and believe him to be very…read morecompetent. So, recently I went in to ask about having several facial age spots removed. First I was charged $50 to schedule an appointment. At the appointment I was charged $300 for 30 minutes with a PA, not Dr. Phillipi. She explained she would treat lightly and I could return if further treatment was needed, no mention made about additional cost. After treatment only one of 7 spots disappeared. When I called back to schedule the follow up I was told it would be an additional $150. So, effectively I paid $350 to have one spot removed. Is this the new business model--under-treat and then charge to have treatment completed? Very disappointing and seems unethical to me.

I received excellent treatment for varicose veins. Dr. Phillippi and his staff are kind and…read morecompassionate, as well as skilled in various treatments. The doctor keeps you well informed during every step of the procedure. The clinic itself is very nice, clean, and easy to find, with good parking. I highly recommend this clinic.

I have been had facials and a massage with Chynna, and my experiences all have been absolutely…read moreamazing. She is incredibly knowledgeable, highly skilled, and truly passionate about what she does. She took the time to explain the process, tailored everything to my needs, and made the entire experience both relaxing and results-driven. I always leave looking and feeling refreshed, rejuvenated, and confident in the care I received. I highly recommend Chynna to anyone looking for top-tier skincare and massage services. I see Dr. Ryan also. She is so very knowledgeable, sweet, caring, and compassionate! She exceptional! She explains everything, listens, and takes her time to ensure your questions are answered. She is the best!!! Dr. Ryan and her team are a true team! From when you walk-in till you walk-out! Everyone here is not about the job or money, it is about YOU! What they can do for you from the front desk to the services!

Amazing staff and services. They have such a wide range of services available. They even have some…read morehairstylist who work out of there as well. Super cute shop when you walk in with very unique gifts. Highly recommend.