OVERALL EXPERIENCE:
Advanced Healthcare of Nashville has a spectacular OT & PT team (superstars: Aurbree OT. Leia OT, Peter PT, Mallory PT). I, 42F, had a full ankle replacement on my right side. Due to this being my second hospitalization in 2024; my left side was left at 30%. My personal goal was to maintain my right strength & get my left to at least 50% - SUCCESS!
**General staff of superstars: Tameesha Day RN, Keelie Day RN, Alan Night RN, Shelby Night RN, Mafie Tech, Aurbree Tech. Shontae Tech, Jameela Tech, Trinity Tech, Shaketa Tech, Ms V Housekeeping, & Vonnie Housekeeping. The people & department previously mentioned is why I gave three stars. IF it wasn't for them, this would be a ONE STAR rating.
LACK OF COMMUNICATION ISSUES:
The lack of communication between department heads ,& patients is appauling. If you're on life saving medication, please make sure that you advocate for yourself or have someone in your corner if you cant! First, my medication was changed without my knowledge - no one came to speak to me to inquire why my levels wrre yo-yoing, just changed. Second, ithe facility scheduled me to leave on January 6th initially but the individual over discharge failed to start the paperwork or follow-up as stated after an appointment with my surgeon. Then on January 15th I was to be discharged again but wasn't due to department heads not communicating with each other (mind you they had a week to discuss this) which forced me to stay an extra week. Miy insurance only pays for 60 days of skilled-nursing for the year. So, this will cost me greatly if I ever need to this type of service again this year. Third, I'm currently scheduled to lbe discharged on January 22 but that can change, again.
NUTRITION ISSUES:
Their website has jokingly referred to their dining experience as "gourmet". During my two minth stay, it's been anything but gourmet. The food is heavily processed to the point that it either comes out of a bag, a can, and/or frozen. Yes I'm aware that it's a facility and they're cooking for the masses (up to 49 patients) but have some pride. Menu is outdared and repeats. Before coming here I was on a raw/clean diet. Talking to the food manager(s) was a waste if time. I was physically ill from the food that I had to be extremely selective about what I could eat off the plate (if anything) or do UberEats. The kitchen department is under so much stress that it's changed cooks four times in two months, weekends the dining room would be closed due to only the cook showing up for work, plus at one point the entire staff walked out in mid-shift leaving the techs to scramble and finish dinner themselves. *see pictures
OUTSIDE STAFFING ISSUES:
This facility relies heavily on "agency nurses". I understand that there's a shortage in the Healthcare Field; however, you have to insure that these nurses know how to do basic medical care like give shots, change IVs. wound care, follow medication schedules, etc. These are serious issues that I've had to personally deal with or have witnessed with other patients here. Majority of the agency nurses lacked the ability to hit the ground running. So much so that I had to be granted permission to administer my own mefication (agency nurses would give my medication two to three hours after my scheduled time -- if at all. Yes there were times that the day agency nurses didn't want to do their job & put off evening meds on the night nurses).
Not facility is perfect; however, when a facility is barely three years old & has building maintenance issues like the call light system going out, the heating system out or improperly working in other areas, having to pull staff from different departments to fill-in when department heads act too busy to pick up the slack, new staff hiding in the bathrooms/breakroom while playing on their phones instead of working, plus the director is leaving at the end of this month - PROBLEMS! read more