Beware of signing a month to month contract with this company…read more
I was a member for over a year, but due to my work schedule I was unable to use my membership, especially since the one massage therapist I felt has exceptional skills was never available when I was.
I ended up canceling my membership in October, and when I did, I had 11 credits left. That means I had paid for ELEVEN massages I have not received.
I was told those credits would be available to me for use, and that I could even transfer 3 of them a year to friends.
When I went in today to transfer credits to a friend going through a horrific time, I was told my "grace period " had expired in February and I could no longer use my credits.
They said if I signed back up, they'd make my credits available to me again. Basically, "commit to paying more money and we'll give you back the $900 we took from you".
Of course I refused, as this is akin to highway robbery.
I work next door to this business, and previously had referred our clients to Hand & Stone, but that stops as of today.
I too work in a business with month to month contracts, yet we always make sure that the money that pur clients already paid is available to them for use anytime in the future after they cancel a contract. So I'm not naive to this sort of business model.
I'm disappointed, disgusted and hurt by the lack of empathy offered to a repeat customer at Hand & Stone. And, they took a lot of money in exchange for nothing.
User beware!Beware of signing a month to month contract with this company.
I was a member for over a year, but due to my work schedule I was unable to use my membership, especially since the one massage therapist I felt has exceptional skills was never available when I was.
I ended up canceling my membership in October, and when I did, I had 11 credits left. That means I had paid for ELEVEN massages I have not received.
I was told those credits would be available to me for use, and that I could even transfer 3 of them a year to friends.
When I went in today to transfer credits to a friend going through a horrific time, I was told my "grace period " had expired in February and I could no longer use my credits.
They said if I signed back up, they'd make my credits available to me again. Basically, "commit to paying more money and we'll give you back the $900 we took from you".
Of course I refused, as this is akin to highway robbery.
I work next door to this business, and previously had referred our clients to Hand & Stone, but that stops as of today.
I too work in a business with month to month contracts, yet we always make sure that the money that pur clients already paid is available to them for use anytime in the future after they cancel a contract. So I'm not naive to this sort of business model.
I'm disappointed, disgusted and hurt by the lack of empathy offered to a repeat customer at Hand & Stone. And, they took a lot of money in exchange for nothing.
User beware!Beware of signing a month to month contract with this company.
I was a member for over a year, but due to my work schedule I was unable to use my membership, especially since the one massage therapist I felt has exceptional skills was never available when I was.
I ended up canceling my membership in October, and when I did, I had 11 credits left. That means I had paid for ELEVEN massages I have not received.
I was told those credits would be available to me for use, and that I could even transfer 3 of them a year to friends.
When I went in today to transfer credits to a friend going through a horrific time, I was told my "grace period " had expired in February and I could no longer use my credits.
They said if I signed back up, they'd make my credits available to me again. Basically, "commit to paying more money and we'll give you back the $900 we took from you".
Of course I refused, as this is akin to highway robbery.
I work next door to this business, and previously had referred our clients to Hand & Stone, but that stops as of today.
I too work in a business with month to month contracts, yet we always make sure that the money that pur clients already paid is available to them for use anytime in the future after they cancel a contract. So I'm not naive to this sort of business model.
I'm disappointed, disgusted and hurt by the lack of empathy offered to a repeat customer at Hand & Stone. And, they took a lot of money in exchange for nothing.
User beware!