Was able to get an appt on short notice (48 hrs) and the team was pleasant and easy to work with,…read moreand did a great job. The carpets were in good shape already - this was just a mandatory move out cleaning of a house we rented for a short time until our new home was ready - but they did a thorough job and everything looks great. I was worried about the 4-hour arrival window, since we've already moved out and I didn't have time to sit and wait in an empty house that long, but I easily reached customer service agent who assured me I'd get a text when the cleaning team was en route to our address, and if their ETA was faster than we could get there, I only had to call and they'd ensure the team knew to wait. That's exactly how it worked out - easy peasy! I've used Stanley Steemer before in other cities as we've moved around, and the Portland team is among the best I've encountered. They're not miracle workers - not every stain can be removed, no matter who you use - but within those realistic limits I've found them to be a good service, and willing to stand behind their product.

I am beyond disgusted I specifically told the agent I spoke…read moreto on the phone and specifically that I had diarrhea on the carpet and they asked if it was a biohazard They scheduled Gavin to come When Gavin came he told us that he could not clean it as it was a biohazard and they are not licensed to clean biohazard This is horrible business practice Do not use this company ever again We were fortunate that Gavin cancelled our service so we paid nothing Gavin was honest at least ! If I could give the negative stars