Every time I go there, there is always a reason that they can't serve me, and I have to go back…read morehome and make another trip. The guy that wears that stupid looking hat with the coke bottle glasses is the second most annoying, self-absorbed clerk I have ever met. Pretty pompous for unskilled labor! After reading some of the other reviews it seems as though they are writing their own 5-star reviews.

I have been working with the UPS Store in Wichita owned by Kenny Mathias. Such a great crew working…read morethere. Very knowledgeable and the customer service is phenomenal. For all your printing needs don't hesitate to utilize this store. Local in Normandy Center at Woodlawn and Central.

The business wanted to charge $2.50 to print an Amazon return label bulb for a product and they are…read morealready being paid by Amazon to accept the return. Amazon returns are supposed to be free.

Still busy, still usually a line, but it's obvious the owner/manager is trying. They've remodeled…read moreinside, apparently hired more staff, and seem to be more aware of those of us just dropping off. FedEx still has 'em beat with their self-serve kiosks, but this location has definitely improved.

We went in today and the guy with the glasses and green shirt was an angel. He was nice and kind…read morehe made me cry. There needs to be more people like him in this world.

Went there yesterday and had a perfect experience…read more Was greeted with a super friendly smile & hello the minute I walked in. From there, the young woman who helped me went right to work on ensuring the package I needed shipped was set just right: she got the most fitting size box for me, printed the mailing slip I had in an email, etc. She was so on point with everything. Interestingly, although this FedEx location is farther away from me (than the Rock Rd one), I deliberately chose it because of previous positive reviews. So a big thanks not only to the crew at this FedEx but also to the Yelp reviewers who steered me their way. Cheers, Jesse

Have gone to this UPS on Douglas and had a bad experience every time. The person at the front who…read morehelped me both times was unnecessarily rude and condescending. Could feel him internally rolling his eyes at me. In a job working with costumer service all day could help to give people a little grace. Have not had this problem at other locations, other staff have always been very friendly and helpful.

The worker was very rude in telling me her register wasn't open. The other two were busy so…read morenaturally I go to the empty one on the left where an employee was standing. She looked up at me and said "im not open" in the most rude tone ever practically rolling her eyes and looked back down.

Nothing wrong with the FedEx location as far as I could see. I almost skipped coming here because…read moreof the 1 bad review, but it's so much more convenient than the Rock Road location.

I created this yelp account to write a review for this Fedex located in Rock road. I would give…read morebelow negative review if there was an option. Worse customer service. Don't trust them. I was there for the parcel and was asked how would i like to pay, so i asked if i can pay by cash and remaining balance by card. The lady Cynthia said yes. So my total was $74.94 (it was international parcel), i gave her $60 cash n asked her to charge remaining $14.94 from my card. After i slide my card and the time to confirm the price it showed me full amount on the pad, so again i asked her why there is full amount here in the pin pad, she said she can see its in her system showing i am paying $60 cash n remaining from card so not to worry about that. So I trusted her word. I was in hurry so didn't thought of checking my receipt (which was my big mistake). Now i see in my bank statement that they charged me full $74.94 from my card. Where did my $60 go???? I called n talked to the manager there (who was not helpful at all). He said he cant help me for this. I requested to talk to that lady Cynthia who helped me but that manager said even though if Cynthia will remember me paying $60 cash he will not help me because i don't have any proof on my receipt or anything. He didn't even let me talk to her. He said she in not coning to store for few days. My mistake was I trusted their word. I asked and made sure before i paid but now he says their system don't even allows to pay cash and card .. need to be in one way payment. What was i supposed to do to make sure how their system works???? I asked if their system accept cash and card and she said yes, Don't trust them. I loosed my $60

Lots of angry ranters on here who don't seem to understand this is NOT a FedEx or UPS. It is a…read moreprivate business who charges MORE than those places. It's called profit, something needed for a business to stay open. The owner is awesome, and so friendly and polite. Personally, I print my own labels at home to save the money, but they still get paid by UPS/FedEx when you drop off items, so I'd encourage you to patronize them so we have a convenient place in our area. it's always clean, and they have a drive thru for smaller items!

I went in there today (July 9 2020) to print something. The document was on my phone so I emailed…read moreit to this particular location's email address. While I was in there, I set my phone down on the counter to look at something on their computer screen. When I left, I forgot my brand new, very expensive phone. I had somebody at home call my phone, and they answered and said they had it. The couple who owns and runs this location is an Indian couple and they are honest. That is who answered my phone. They were there to pick up my phone and keep it for me to come back and get it. I am very grateful to them, honesty is something hard to find today, especially in business. On a more practical side, even though I didn't use them for anything complicated, it looked like they had your typical kinkos printing capabilities. They didn't have a computer set up if you need internet access on something other than a cell phone screen. When I came back to get my phone they had two UPS trucks outside. One was fast service and the other was regular ground. I seem to remember they said they can also ship through Fedex, but fedex sucks anyway, don't use them.

Good price for a local job when you don't have access to a truck. Would have given 5 stars but…read morestaff seemed generally disinterested. Also, didn't like being asked a leading/trick question to find out if I filled the gas tank to full. It wasn't until I was driving home that I realized she didn't really find the gas cap amazing, she only wanted to know if I saw it. I should have just given her my gas receipt.

Staff could care less about customer service. They never attempt to knock on my door for…read moredeliveries, just put a note in the mailbox. When I go to pick up packages, they ask me how many packages. I don't know, isn't that their job? The owner was pretty rude, when I went to pick up a package the same day, he was like the note says, blah blah blah, and I told him I was in the neighborhood and stopped by to see if it had made its way back, I had to ask him if he could just look and low and behold my package was their. Lazy. and btw, not everyone likes dogs, that they have roaming around the store