Quality Care for all Patients, very accommodating. Front desk was very helpful and answered all my…read morequestions.

My primary care doctor set me up with Dr. Lothes who was able to work me into the schedule within a…read moreweek and set me up for surgery within another week. The hospital sent a packet of instructions and called me the day before for more pre-op information. When my husband and I arrived, the waiting room was crowded and rather noisy. Per instructions, I had not taken pain medicine before my surgery, and the receptionist instructed that I should not use the restroom in case they needed a urinalysis, and therefore the wait of about an hour felt quite uncomfortable. The receptionist also gives out restaurant-type buzzers for the wait, which seemed rather impersonal. The surgery prep room was a large room with curtained dividers, and numerous people at different stages of the process. It was also noisy and seemed rather unorganized. But my nurse, anesthesiologist, and doctor all were very professional and attentive. The best part of my experience was in recovery, where my nurses, CNAs, and physical therapists, attended to my every need. The room was very comfortable and clean, the food was good, and I had the support and care of some very wonderful people. In a talk with one of my caretakers, he explained their purpose, and why it sometimes seemed to be a loud and busy place. There are people there for 15 minute procedures, and some with chronic conditions, and with dozens of doctors and staff they get through what they can in a day to help to relieve their pain. I am very pleased to recommend this facility.

I had an appointment today and confirmed via text. I come to my appointment the next day and they…read morehad cancelled my appointment on their own without my permission because my insurance was out of network. That just means I pay more but that is my decision. I have been in pain for months and would have paid out of pocket for the whole procedure. I had taken off work, and had someone else drive me as I needed as designed driver all for nothing. They obviously do not care about patients or they would not have cancelled the appointment without my consent. I said I would pay and they still wouldn't let me be seen as they said they have no availabilit. They sure filled my spot quick. Now, I get to be in severe pain and who knows how long before I can get an appointment. They also canceled my other appointment for another procedure two days later without consent. Whoever manages this place needs fired!!!!!!! Now, you're responsible for the pain I will have until I can get treatment!!!!!'nn

I was immediately shoved off onto another PT after seeing one PT initially who laid out my…read moretreatment plan. Absolute garbage business practices. They will schedule appointments out for months in advance and then fail to cancel them when you call to say you are not able to make the appointment or let them know that you will no longer be coming in due to their inability to treat your issue. I was billed for multiple appointments after saying that I would no longer be coming in. Not only that but they cited my reasons for "missing" appointments as work even though I was unable to work for several months during that time.

I have had the good fortune to receive physical therapy from this group and have enjoyed it…read moregreatly. They were very professional and still maintained a senser of humor. I always felt much better physically, mentally and spiritually when I left. Julie always did my treatment plan and evaluations even though sometimes the other therapists were recruited to help me through them. My questions were always answered in a friendly manner. There was always the choice of doing your therapy in the big open room or in smaller private settings. They try to accommodate you whenever possible with scheduling . I am satisfied.

Generally a good experience for my husband, a patient here; however, the waiting room atmosphere is…read morelacking confidentiality in that patients and staff lack the proper sense to not share personal information in a public area. I didn't need to know someone's business concerning procedures and the like. Spare us the details.

UPDATE: I had a long discussion with Dr. Sandid's scheduler and cleared up our misunderstanding…read more With my demanding business schedule I always try to get my appointments well in advance and minimize any changes on my part. I have always had stellar service and this misunderstanding was an anomaly. Going forward, I will give the scheduler the benefit of the doubt and maintain an open line of communication to circumvent this recurring. Dr. Sandid's bedside manner and patient care is among the best I have ever experienced to include the Bethesda Naval Medical Center (where the President, Senators and Congressmen go) and the University of Kansas Medical Center that were previously my primary care medical facilities.

With a background in ICU nursing, I'm very particular when it comes to any health care service I…read morereceive. And, being a mom of 6, I don't have the luxury of "being down" for long! So, I'm very thankful for an incredible physical therapist named Jill Austin at PTS!! I had suffered a torn disc in my low back this summer, was dealing with horrific back pain and had actually tried another physical therapy group in Wichita, but felt more pain after every treatment! I decided to switch over to PTS when I wasn't getting any better after a month's worth of therapy there, and I can honestly say what I experienced with Jill was a night & day difference!!! From day one, her treatment plan was different and so much more effective in relieving my pain and getting me back on my feet, fully functional again!! I HIGHLY RECOMMEND Jill and the wonderful staff at Physical Therapy Services!!! :)

The front office staff is very willing to go the extrta mile to help get medical information,…read moretransfer records and return phone calls promptly. Dr. Cole Gillenwater is extraordinary. He is knowledgable, has a sense of humor and directly answers our questions. We highly recommend PCA.

She is dismissive and disinterested. I told her I might be depressed (extreme fatigue). She offered…read moreme an antidepressant without asking any questions. I declined. A year later I repeated my concern, she prescribed an antidepressant without asking any questions. I became physically ill after starting the med so discontinued use. I told her I wanted specific tests run before exploring different drugs. The lung cancer screening I requested revealed a mass. I was notified of this through an automated response from her portal. She NEVER personally contacted me.