Very Disappointed especially as I am already a client for my Homeowners Insurance as my former…read moreinsurer retired and I guess Kirstein purchased their book of clients. I was inquiring about car insurance as my renewal was about 5 weeks away. I spoke with Jessica as the owner wasn't available. Eventually she asked me to send her a copy of mine and my wife's drivers license which I did the next morning.......Four weeks later nothing. No return calls to my calls to her, no information at all and not a return call from the owner either......maybe they have just gotten to big!!! Jay Meitchik

I have a home that is not easy to insure- historic home, STR rental in the back, pool. Kirstein…read moreInsurance was able to save me $10,000 from my previous policy. i highly recommend. Always responsive.

Terrible company.. Complete fraud. I would suggest a class action lawsuit against them. Multiple…read morepeople have complained about their lack of honoring the agreement they sold you.

Can I give ZERO stars? I would if I could!…read more I rarely leave negative reviews, but I believe other consumers deserve to know about my experience. My concern is not that my claim was denied. My concern is what happened after the denial. My MaxCare claim was verbally denied, and despite four written requests, multiple telephone calls, and more than a week of waiting, Fidelity Warranty Services has still not provided me with a written claim determination identifying the contractual basis for its decision or the documentation supporting that decision. Without that information, I cannot meaningfully understand the denial, determine whether it is consistent with my contract, or exercise my contractual rights. My automobile insurance carrier has also requested the warranty documentation, and the lack of a written determination has delayed that process as well. I attempted to resolve this matter directly with FWS before escalating it. Only after my repeated requests went unanswered did I file complaints with the Better Business Bureau, the Ohio Attorney General, the Florida Attorney General, and the Ohio Department of Insurance. If FWS believes its denial is supported by the terms of the contract, then providing the written basis for that decision should be straightforward. As a customer, I believe it is reasonable to expect a company to explain, in writing, why a claim has been denied. I hope no other customer has to spend weeks simply trying to obtain the written explanation of a claim decision. I will never deal with CarMax or any company that works with FWS ever again. My vehicle is in a different shop now than CarMax but two weeks out and I cannot even get work to start on my daughter's Jeep because FWS refuses to give my insurance carrier any written information on the warranty denial--and insurance will not take action without that info--- so this single mother, 100% disabled Veteran, that cannot walk at the moment due to severe foot surgery is left to try and manage this all over the phone and email with absolutely NO response at all from FWS. FWS is absolutely putting my family's job security at risk and it simply is not acceptable. All I want is a written explanation of the denial so my insurance company can move forward. This whole experience is disappointing, disgusting, and disgraceful. FWS should be absolutely ashamed of their company and I pray their loved ones are never placed in this type of situation.

5! I have been a loyal customer of Deboo Insurance Agency…read more for over 20 years, and my experience has been nothing short of exceptional. Russ Deboo, the owner of the company, is an outstanding insurance agent whose leadership, professionalism, and integrity are reflected throughout the entire organization. He has built a team of highly trained, knowledgeable, and professional staff who consistently provide exceptional service. Over the years, they have handled my auto insurance, homeowners insurance, and flood insurance with great care, always ensuring my coverage is comprehensive and tailored to my needs. What truly sets them apart is their proactive approach--they are always on top of finding better rates, offering the best recommendations, and securing the most competitive coverage available. Their attention to detail, reliability, and genuine commitment to their clients are unmatched. I highly recommend Russ Deboo and his team to anyone seeking trustworthy, professional, and top-tier insurance services. They are absolutely amazing and a pleasure to work with year after year.

People whom I spoke with such as Sean and Max were very professional and courteous. I recommend…read morethem with confidence that any new client will be treated with respect and resolutions to their needs. this is an agency that will definitely protect your interest.

Easy to talk with and she really gets things going smoothly. She really made me understand all the…read morethings going on. I highly recommend her.

I had a very specific question which was answered quickly and professionally…read moreNo waiting on the line and clear information provided

We were surprised with a huge increase in our homeowners policy recently and starting shopping…read morearound. Lisa contacted us very quickly and we got right to work. It took a few weeks to square everything away to get more discounts and during this time Lisa was very responsive and helpful. We felt very secure throughout the process and it turned out that we saved a lot of money. While saving money was great what was really impressive was that level of service from Lisa and her team. We spoke with other agencies and just did not feel that level of care. To the point we are switching to Atlantic Insurance Group for all of our insurance needs and we're so confident in their abilities we're bringing in family and friends. Great experience!

In September 2025, I received a disturbing letter from my insurance State Farm the Underwriting…read moreTeam that they were giving me 1 month to look for another Insurance Carrier as they were planning to drop us permanently on our auto Insurance that we had with them for many years. They explained that unfortunately my wife was involved in a terrible auto accident that almost killed her. Entering January 2025, we were heading home, and Vehicle # 2 ran through a red light at a speed of 90 miles per hour in a 45-mile zone, that destroyed my mini coop convertible. The car was destroyed, and air bags deployed were almost set off fire due to the impact. Prior to that in the year 2024, the month of February, a box truck went into my wifes lane and destroyed her left driver side on the mini coop she was driving. All 3 accidents were clearly not my wifes fault and State Farm who we had insurance with on all three accidents having my mini coop convertible, decided to drop us and said we were involved in too many accidents. Clearly it was not my wifes fault with these careless drivers that should not be driving on the road. It was soo disappointing trying to resolve this issue when State Farm knew and had Police reports, pictures, videos, cameras and I am certain they had their Investigation Team that it was not my wifes fault but still decided to drop us due to accidents that my wife did not cause. I also reached out to State Farm to explain to them that they had wrong information about her husband and tried to clear my wifes name on State Farm Policy. Atlantic Insurance Group is our Auto Insurance that opened there doors for my wife & I...Appreciate it...I highly recommend Emmanuel J. Acosta!!!! They had me as the husband involved in all three accidents in which that information, they had on the computer system was incorrect. By having this information wrong at their end, it did not allow me to shop around and go with Progressive or Gieco or Allstate due to State Farm not fixing this information on their computer system. In this letter that I received in the mail I had 60 days to resolve this issue and State Farm made it very difficult to clear up my wifes name and get rid of the wrong information they had about me. In trying to resolve this devasting issue because I needed insurance to go to work and try to survive in this rough economy, while struggling to find an affordable coverage for my Honda accord which was my auto vehicle because my wifes mini coop was destroyed due to the January 2025 accident, I spoke to a young man named Emmanuel J Acosta - 220 Agent / CSR representative where his office is located at 1750 N. University Drive, Suite 227 , Coral Springs, Florida. I explained the scenario I was facing with State Farm. He not only beat the quotes I received from other companies but also took the time to walk me through every detail of my policy. He was extremely patient and helped me understand the different coverage options, something my previous agent never did. The process was stress-free, and he treated me like a priority, not just a policy number. I highly recommend Emmanuel J. Acosta and this Agency for their outstanding service. What a difference a good independent agent makes! I have finally auto Insurance!!! It has been an excellent experience, and I'm very grateful for his expertise. He ensured I received top-notch coverage. Emmanuel made it his mission to get me the coverage I needed to be able to go to work. Again, none of the accidents mentioned above was my wifes fault and I am very, very, very disappointed on the way after 20 years of being with State Farm how they decided to drop my wife and I like a heartbeat. This was not a fair game. Thank you, Emmanuel, for all the extras that you did to make this happen at your end. All the paperwork was handled; he made the switch completely painless. Hes the best in understanding your needs. Tony E & Maria E

good service Mrs. jhane was so nice and kind and gave me the best rate i thank her so much!read more

I just got a new house a few months ago and had been meaning to tout how great an agent I have…read more Like a general contractor, or a real estate agent or a tax guy, everyone's got "there insurance person". So when I got the new place I asked around on who recommended someone. EVERYONE recommended their own person, of course. So I got quotes and spoke to many people. I was advised by friends that "they are all the same" but I already knew that wasn't really true. My forth quote I was working to get was from Toshiko with Blue Sky. First, she was great to speak with and quick with any email correspondence. She was always cheerful and was transparent about the process for the best rate. We had some small issues and she helped work through them step by step. Before I knew it I didn't consider working with anyone else and we had locked down a solid rate. And closed on the house. I'm happy to say Toshiko is my agent and I've already recommended her to others.

I owned my insurance agency and feel that I can voice my opinion with some authority…read more The representative person whom I have the pleasure of working together absolutely did an extraordinary job. His goal was to make sure my coverage was as perfect as he could to ensure in the event, I would have a loss or claim I would not be told 'Sorry you're not insured for this loss'. He also requested quotes from various companies to make sure I had the best coverage, but also to obtain the lowest price available. A consumer could not ask for better service and concern for the insured. I highly recommend Keystone as the agency to handle their insurance needs.

I was here to support a dear friend with her condo insurance. Nice office setting. The…read morerepresentative was extremely friendly and knowledgeable about all the aspects of the condo coverage as well as options for the major underwriters. I was the fly on the wall but the representative was able to produce the appropriate quotes and options until my friend was able to make a determination. Good trip to the insurance folks.

I always get great service from Ellie Mills State Farm Ins personnel. Today a polite, professional…read moreyoung man named Adam worked late to get something to me that I had left to the last minute. Customer service is the best!

Very pleased with the customer service at this auto insurance agency. They were clear/transparent…read moreabout my coverage options and what I qualified for. The process of calling in and enrolling with them was pleasant and I'm pleased with my current plan. Everyone is so friendly. It's always a pleasure talking to Ruth and Thierry the account manager.

I was very confused about insurance pricing as well as coverage. I received great counseling on how…read moremuch protection I should carry, and why. Many factors to consider - like my age, assets and income, what is safe and not safe from potential liability claims against me. It is not always about dollars and cents, but the value of an agent truly caring about making sure I understand my policy PRIOR to a claim, not afterwards. Thank you!

I need a boat insurance for the Key West area and thought that since I use progressive up north it…read morewould make sense to use it down here. In the agent that ensures our house down here sells progressive. The problem is they wanted $2,100 a year to insure my 19 foot boat. That means in a reasonably short. Of time I could have paid for a whole new motor. So boat services group of Key West told me the name of their insurance agent and that was Bradley insurance in pompano Beach I gave them a call and they gave me a very reasonable price for excellent insurance from Allstate. Couldn't be more pleased y'all should check them out