Advanced Property Management manages my condominium association in Bergen County. I was not privy to the negotiations to contract with them, and it has been a problem. They fail to address unit owner concerns in a timely manner, do not communicate outside outside of helpdesk ticket and refuse to disclose documents to unit owners as they are mandated by the NJ Condominium Act. I would not recommend this company. read more

I used APM for five months and was very disappointed with my experience. I was a little circumspect initially, but I could not find anyone else. APM performed disappointingly in many ways and there was nothing they did well. First, APM repeatedly and completely failed to inspect my property before it was rented. I called at least three times to discuss this and no visit was ever made. After the property was rented I continued pointing out they should still visit it, such as when I had an ongoing communication problem with the tenet (English was the tenet's second language). It was disturbing APM did not initially understand why seeing the property before taking management was a necessity. They never visited the property. Second, another responsibility of APM was to contact the renter and explain the manner in which rent was to be paid. The renter was an immigrant with a weak command of the American language and did not fully understand this process. It was when payment was paid directly to me from the renter and not APM that it was clear there was a misunderstanding. This happened again in the second month. In the third month the renter mailed the payment to APM. However, the check came late and APM did not react. After seven days past due I contacted APM and ONLY then did they contact the renter. APM received the check by the last day of the grace period (10 days), but then I had to wait an additional seven days to receive it from APM. Smart phone apps allow this to be done in minutes. Third issue is the speed at which they respond. Specifically, I needed a standard APM lease made by the next day because the tenant needed to move in soon. I did not want to pass on this tenant since I had went through numerous showings and denied many people because they could not pass the background check. I gave APM all the information they needed up front to complete a lease for signing. All APM needed to do was plug in a small amount of information to complete the lease. Since they could not do this I had to use a standard State of New Jersey lease and then add an additional clause in order to make it work. Fourth regards the language barrier, APM was quick to point out there was a communication problem, but made no attempt to address it. An obvious solution would have been to speak to the renter in person, which was doubly important given APM still had never seen this property in person. The fifth issue is APM does not regularly provide monthly statements, although they say they do if there is an irregularity. This is not a big deal, but another manager I use for another property does this and I find this reassuring that everything is going smoothly. On one occasion I asked for a statement of all activity since the beginning of the lease (four months worth) since I had received any records and they said they would provide it next week (this was a Wednesday). They should be able to provide this in 24 hours, if not quicker. I would rather go it alone than use APM. read more

Would not recommend to anyone and if you live with this property management I'm sorry for you. They don't care about the issues on the property that I live in. The woman Catherine is so rude and unprofessional when contacted about any problems. If possible, I would give 0 stars. read more

We had a wonderful experience with Advanced Property Management. When we needed their help at the property, they promptly dispatched a qualified person to access the situation. In addition, they pulled together the resources to fix the various issues which arose in a timely and highly professional way. The cost of the service is well worth the peace of mind they brought to us, knowing that any issue which arose would be dealt with in such a good manner. read more

The association managers have attitude problems when communicating via email. They talk like disrespectful teenagers with passive aggressive remarks. I recommend finding managers that are professional. "Debbie" is not. read more

Tony and Katherine from Advanced Property Mgmt. took care of a rental property for me for over 10 years. Living half way across the country it was quite a task to deal with a rental home in New Jersey, but ADP made it a breeze. The rents were always on time and I was always notified promptly when any issues with the property occurred. Eventually, Tony was able to help me sell the property for top dollar. Highly Recommended. read more

APM was very helpful to my wife and I as we moved out of NJ and needed to rent our home from across the country. They were always responsive, transmitted our rent to us in a timely manner, and we knew they would be there if we needed someone to step in during an emergency. APM made our out-of-state home rental experience that much easier! Highly recommended. read more

APM has managed my condo's in NJ since 2011 and has done a great job in managing my properties, taking care of repairs when needed and basically giving me a peace of mind that there is a professional managing my rental properties. I would highly recommend APM to anyone looking for a professional to manage rental properties. read more

This company is rude, unprofessional and inhumane I have lived at the horrible place where they manage for a few years now and have had nothing but bad experiences including tons of floods, mold etc. and I have a daughter with asthma and a son as well. I have never owed them money or caused any problems around the property , I just stay to myself, work and care for my kids. I just started a new job so I am late this month and staying in constant communication with them in reference to paying the rent, and instead of saying ill give you a little time since you have been a good tenant and patient with all the ongoing issues in my apartment they tell me I have until Monday which today is Friday to pay or the landlord will start the eviction process. This company especially Katherine sucks and is the most coldest person you will ever encounter she should be fired! BE AWARE !!!!! STAY AWAY there are better companies around they are not worth the headache or unnecessary stress! They are a bunch of bullies. read more