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    Panco Management

    1.0 (1 review)

    Services - Panco Management

    Property management

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    8 years ago

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    Advanced Property Management

    Advanced Property Management

    (9 reviews)

    Advanced Property Management manages my condominium association in Bergen County. I was not privy…read moreto the negotiations to contract with them, and it has been a problem. They fail to address unit owner concerns in a timely manner, do not communicate outside outside of helpdesk ticket and refuse to disclose documents to unit owners as they are mandated by the NJ Condominium Act. I would not recommend this company.

    I used APM for five months and was very disappointed with my experience. I was a little…read morecircumspect initially, but I could not find anyone else. APM performed disappointingly in many ways and there was nothing they did well. First, APM repeatedly and completely failed to inspect my property before it was rented. I called at least three times to discuss this and no visit was ever made. After the property was rented I continued pointing out they should still visit it, such as when I had an ongoing communication problem with the tenet (English was the tenet's second language). It was disturbing APM did not initially understand why seeing the property before taking management was a necessity. They never visited the property. Second, another responsibility of APM was to contact the renter and explain the manner in which rent was to be paid. The renter was an immigrant with a weak command of the American language and did not fully understand this process. It was when payment was paid directly to me from the renter and not APM that it was clear there was a misunderstanding. This happened again in the second month. In the third month the renter mailed the payment to APM. However, the check came late and APM did not react. After seven days past due I contacted APM and ONLY then did they contact the renter. APM received the check by the last day of the grace period (10 days), but then I had to wait an additional seven days to receive it from APM. Smart phone apps allow this to be done in minutes. Third issue is the speed at which they respond. Specifically, I needed a standard APM lease made by the next day because the tenant needed to move in soon. I did not want to pass on this tenant since I had went through numerous showings and denied many people because they could not pass the background check. I gave APM all the information they needed up front to complete a lease for signing. All APM needed to do was plug in a small amount of information to complete the lease. Since they could not do this I had to use a standard State of New Jersey lease and then add an additional clause in order to make it work. Fourth regards the language barrier, APM was quick to point out there was a communication problem, but made no attempt to address it. An obvious solution would have been to speak to the renter in person, which was doubly important given APM still had never seen this property in person. The fifth issue is APM does not regularly provide monthly statements, although they say they do if there is an irregularity. This is not a big deal, but another manager I use for another property does this and I find this reassuring that everything is going smoothly. On one occasion I asked for a statement of all activity since the beginning of the lease (four months worth) since I had received any records and they said they would provide it next week (this was a Wednesday). They should be able to provide this in 24 hours, if not quicker. I would rather go it alone than use APM.

    RPPM

    RPPM

    (4 reviews)

    ok so I don't really write reviews but felt like i should for these guys. I have 2 properties in NJ…read more(one in kearny area, one further out) and was having a really hard time keeping up with everything especially the compliance stuff which honestly goes over my head half the time. Someone referred me to RPPM and I called them kind of skeptical bc I've had bad experiences before with management companies that just take your money and don't really do much. But these guys are different. John was straight with me from the jump, explained everything they do, didn't oversell it. They handled some violation issues I had pending and I didn't have to stress about it. Communications with my tenants have been way more professional than when I was doing it myself lol. I used to just text my tenants which I know is not the right way to do it. Only thing I'd say is sometimes I wish they responded a little faster but honestly when they do get back to me everything is thorough and correct so I think its just they are busy and doing things right rather then rushing. Not really a complaint just something I noticed. Overall very happy. Would def recommend to other landlords in NJ especially if your portfolio is growing and you cant manage everything yourself anymore. 5 stars from me

    One of RPPM strongest qualities is their communication. They are clear, timely, and consistent,…read morewhich builds trust and makes working with them easy. Questions are answered directly, updates are provided without having to chase them, and expectations are set clearly from the start. Their professional skill shows in how smoothly issues are handled and how well they navigate complex situations. It is clear they know what they are doing and take their responsibilities seriously. Based on my experience, RPPM stands out for strong communication and competence, and I would recommend them without hesitation.

    Panco Management - propertymgmt - Updated June 2026

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