I've been a patient/client of Advanced Psychiatry Associates for almost 13 years, so believe me, I've seen both the good and the bad over the years. My regular provider is Soo Kang, but recently I wasn't able to see her and had a phone appointment with another provider, Warphen. As part of the normal process, his assistant called beforehand to get everything organized and prepared so the appointment would go smoothly. That assistant--or, as I prefer to call him, his "TRUSTY SIDEKICK" was Shelby. Shelby was absolutely outstanding! This young man didn't know me from Adam. I wasn't his regular patient, and this was basically a substitute appointment, but he never once treated me like I was a squeeze-in, an inconvenience, or somebody he could give a rat's ass about helping. He treated me with respect from beginning to end. He was prompt, professional, efficient, courteous, and never condescending, rude, or arrogant. But the thing that impressed me most was simple: Shelby did what he said he was going to do! The Bible says, "Let your Yes mean Yes and your No mean No." So if Almighty God says it, who are we to question it? Stand aside Citizens.... Shelby is on a mission from God and he's doing the Lord's work! Doing what you say you are going to do is supposed to be normal, but unfortunately these days it isn't. Too often somebody tells you they're going to take care of ten things, you hang up, and maybe one gets done. Then you have to put on your big-boy pants, call them back, remind them to do the job they're being paid to do, and still handle all of your own responsibilities on top of it. Not Shelby. He followed up. He emailed me. He faxed the correct people. He called when he said he would. He even gave me his direct business line so I could reach him if necessary. He was, quite frankly, a breath of fresh air in a world filled with farts. Shelby, I hope you see this: wonderful job, young man. You are greatly appreciated! To his supervisors: this man needs a raise. Don't get rid of him. Give him a promotion, a cushy desk, special parking spot, an extra belly scratch on Friday afternoon--whatever you folks do to make a great employee's job a little happier, make it so. People are very quick to complain when someone screws up, especially on forums like this. I believe when somebody does an exceptional job, that ought to be shouted from the rooftops too. So, to Shelby's bosses and to the general public: you can't go wrong with Shelby. Great job, Shelby, and thank you very much. Randall Goodwin read more

Apparently the office that makes the appointments 916-351-9400 doesn't communicate with the staff that works here! And then when u show for your appointment the staff the will yell at you even when you show the number and texts from that number! That's what happened to me last Friday, I showed up the time I was scheduled for and the staff went off on me. Completely inappropriate behavior to say the least. But the craziest part to me is the management hasn't reached out. Honestly I don't know who is running the show at this place and it's not running with great communication at all. Not to the customers and not to each other....weather it's a 3rd party booking party or not they still represent your company. It's almost been a week since this happened and still nobody has reached out so i figured I would leave a review and maybe just maybe they will actually reach out to me about what happened read more

Extremely frustrating experience when calling to speak about medication refill. A staff member named "Clark" was argumentative, dismissive, and rude. When asked for his name, he mumbled it and had to be pressed to spell it out. When I attempted to reach a supervisor, the staff member refused to transfer unless I submitted to an interrogation about the details of my complaint. I told him I don't have to give him details and writing a Yelp review would be easier. Patients dealing with healthcare coordination deserve basic professional courtesy, not disrespect and administrative gatekeeping. read more

Margaret MacDonald was over 30 minutes late to our appointment, then accused me of not having ADHD out of the blue (she has been my provider for years) then refused to refill my medication, and then hung up on me. Most unprofessional provider I have ever seen for anything ever. Avoid her at all costs. This practice would remove her immediately if they had any sense at all. read more

Was referred by their "previous colleague" for spravata. It wasn't until the hour long trip that they told me I wouldn't be a candidate. Fine. They refer me for TMS instead, but when I call they tell me I'm not a candidate either despite their CURRENT staff recommending me for it. They wouldn't disclose why. This organization doesn't care about your health but instead wasting your time and hoping you get too sick to fight back. PS. yes they spam and harass you with calls and texts. You're luckier than me if you actually get treated! read more

Would give negative stars if I could. Been with the company 3 yrs. Just switched to Lisa because Soo was allowing my meds to go without being filled on time. Lisa said that should NEVER happen. Yet after having a useless appt with Rachel, I had an appt with Lisa. Pharmacy never receives refills. My appt was 3/31. It's now 4/6; the day I'm allowed to pick medication up. I had to have a third appt with idiot Hayes who is so ancient he was more worried about my swearing on the phone than getting my meds called in which he refused to do. The medical assistants are useless, the supervisors are useless. The doctors aren't great either. But Hayes thinks ppl on medi-cal have so many options that we can just leave these shit offices. read more

These people dont get the hint. We were referred to them for Psychiatry. The first encounter I had with them trying to make an appointment was extremely unprofessional and the front desk people were rude, and very pushy. That was enough to give me a first impression of how they are. Going forward they have continued to harass me by calling me, texting me multiple times a month, and now sending emails asking if I would like to make an appointment with them. I have responded NO, multiple times, I have called and asked them to stop calling to be told they would take me off the list. Im still receiving calls!! Ive blocked the number, reported emails from them, etc, and they find other ways. Trust me, save yourself from these fools. They are harassing me at this point. It might get to the point I need to contact licensing. read more

For three years I have met with Dr. Kevin Hayes monthly. He is attentive and makes inquiries about how I am doing. My medications are renewed regularly, although there was a communication problem one or twice that was quickly resolved. Each session Dr. Hayes reviews my medications and makes certain I am adjusting. If I have other medical procedures or problems that my primary physician handles, Dr. Hayes expects a follow up within two weeks of that appointment to be sure if any new medications have any interference issues with my current medications. Dr. Hayes helps me maintain a healthy, mental balance. I can live my life. read more

I have had nothing but problems with getting my prescription pre authorized by Amanda Chesser nurse practitioner, she seems like she really hears you but upon getting medication has no clue on what state funded insurance allows. Which in turn leaves me without my much needed medication I have been trying with this office for over 4 years and have had no relief. Go anywhere else but here trust me read more

My actual provider is fine, but the company is weird and scammy. It's like pulling teeth to get a proper itemized billing statement from them. I received a very incomplete billing notice, after three tries, and I still can't tell from their notice what's been submitted to my secondary insurance and what hasn't. Communication is done via text rather than more professional means. They claim I still owe hundreds of dollars, even though I know my two insurers cover me 100%, and they call at least eight times a day with spoofed phone numbers hiding their real number to try to trick me into answering. I had to subscribe to Cloaked to block their constant harassment, and it still hasn't stopped (it's been a couple months). If I could rate them less than one star, I would. I hope the Joint Commission investigates them soon. read more

Scheduler was very helpful. The psychiatrist was very caring and understanding and professional..

Dr. Kizzy Parker is amazing, very attentive, patient and helpful. I definitely recommend her and the clinic, easy to schedule appointments and they're really great at sending timely reminders as well. read more

first of all, Miss Parker and Luca for understanding my life situation from losing my husband to my I could not handle for boys at my age. It's not easy, but they help me get through each and every only with medication, but with wisdom and techniques that works for me I thank Miss Parker for understanding and not giving up on me. Thanks so much. read more

These are those most important, caring, loving, accurate staff from the doctor to the reception call everything's always number one service. I highly recommend this business for anybody who's seeking peace in their life. read more

I was having a pretty good experience until recently. Doctor gave no warning she was going on vacation for 3 weeks. The doctors that subbed in for her decided I needed less medication after talking to me one time over the phone. So for the last 3 weeks I've only gotten half my doses and since I've had a new doctor nearly every time I go there's no consistency in my care. If things go smoothly the experience is fine -- but if you have to deviate (or they randomly change your appointments around) it's a real pain in the rear. The people that run their phone bank are absolute morons. Lastly, they don't seem to understand how things work for disabled people that have to use the system for rides Medi-cal forces us to use. I have had to tell them over and over and over that I need at least 5 days warning for any appointment changes. They don't care. This one simple thing has cost me hours upon hours of my life that could have been avoided by them just calling me instead of making the change and not notifying me. read more

I definitely consider expertise knowledgeis/a Lot professionalism. Dr. Farris & staffing thave all these qualities and some. It is a very quaint front staff who does take care of your needs right away and do not fall through the cracks. If you are looking for some sort of type of care With a psychologist as well as type of care that they can provide you, you will be in good hands. Again, as I mentioned, she has not spoken or answer any of your questions and will provide you with the support you need and her front desk is very well at keeping up that their patients have an appointment. Have a follow up Appointment And that they do not fall through the cracks of losing their patients. They have not because they know how to treat and respect people that are in psychiatricalsituations read more

they won't leave you alone! they'll harass you for more appointments and call from other numbers. my doctors office couldn't even get the full diagnostic report after I tried and failed. now having to file a grievance with insurance. don't. go. here. read more

strange that they cannot help you with medication management unless you enroll in therapy first. seems like a money grab to me. I will be looking elsewhere. psychiatric nurse was nice, but if you're needing help with medication be prepared to jump through hoops with going to therapy first (and spending more money) read more

My experience with Advanced Psychiatry Associate has been good. I've seen two providers from there and one I like but the other I could not relate with. I like Psychiatrist Nurse Practitioner Chidinma Uzoukwu. She's so easy to talk to and she is very caring. Her referrals are on point and I trust her recommendations. read more

Excellent Care! Dr. Kizzy Parker did an excellent quality care as not only she listens to my concerns I felt that she is genuine and I did not felt that I was judge. She has clear plan and details of her instructions were on the spot! The people who did assist me, named Lucas, was very helpful and text me immediately and if I have questions or some concerns he is available to answer and if he needs to clarify or check first he will come back to me by text & or email. AMAZING people and EXCELLENT CARE!! read more

The therapist, Chidinm Uzoukwu is really nice and helpful - daughter loved her and was looking forward to talk to her again. Also, Ethan from their CSR has really been helpful although it was a mess in the beginning as they were sending me emails and notification with a different patient name on it, as well as the person who took the phone call in the beginning who entered wrong information in the system thats why it was all messed up. read more

Started using APA at the beginning of the year. Has been a great experience. Highly recommend.

Angela lwuala is my psychiatrist. She's great to me! Listened to everything I had to say & gave proper medications needed. Also approves my refills in a timely manner. My issue is with the staff team. I think it's ridiculous that they charge $50 for documents. They call and text from several different numbers. They've also been saying I have a bill and try to get me to pay for stuff knowing that I have insurance which it in fact does cover everything. I don't have to pay anything out of pocket but constantly have to remind them of that when my insurance is clearly on file. Also, when you do have to pay for stuff, it seems very sketchy. They give you some link to pay and then tell you to let them know when you've completed the payment and then they'll proceed with whatever it is you're paying for. I find that a bit weird. If I could keep my psychiatrist but with a better company, I would. The main reason why I haven't switched providers is because I hate going through the intake process all over again each time you're looking for a new doctor. read more

Both Kizzie and Luca are compassionate and very professional medical providers. I highly recommend this practice.

Here I am again...you would've thought I would've learned my lesson with this place. I promise y'all this will be my last review because I will not be going here anymore. Stay tuned for what was my last straw with them. Today (September 18, 2023) I received a bill for $302.07. I called the billing department to ask what was the charge for. The person on the phone said it was for copay. I have never been informed about a copay and I have been going to this specific location for almost a year. I asked why have I not been told about a copay. The person responded by repeatedly saying sorry. Sorry does not answer my question. I asked to speak with a manager. Manager gets on the phone. Again I ask why was I not informed about the copay. The manager straight up said the billing department had not been doing their job so they are now catching up. My jaw dropped to the ground. Then the manager said it's ok you can make payments. Umm excuse me?! Nahhhhh. So now there is probably 100s of patients out there receiving a bill of 100s of dollars because a whole billing department were not doing their job. That makes me sick to my stomach. Please do not go here. Your mental health is far too important to be dealing with the unprofessional people at this "business" read more

Advanced Psychiatry Associates - This picture is of the unexpected bill due to the billing department not doing their job. The manager admitted to this. - Counseling & Mental Health Near Me - Roseville, California

I like the therapists but the admins who handle collecting co-pays and set up appointments are not easy to work with. Even after you have paid the Co/pay they still hound you for it. As if they don't check your file. There's still a refund I'm waiting for and no matter who I speak to, they don't do anything about it. So I just gave up. It's frustrating to speak with Admins who are not qualified or a language barrier where it's impossible to get your message understood read more

The website is a bit clunky and definitely needs some work, but the practitioners are real and were able to prescribe me the medicine I needed. Just make sure to read the documents carefully, the language is well laid out and easy to understand. They tell you exactly how they will charge you and the amount you will be charged. There is nothing hidden there, as with any contract, read it before you sign it. read more

I have met with other therapist here, but I was recently scheduled with someone else and she is so sensitive to my concerns and she really listens. Thanks so much! read more

I'm kind of torn on my rating here, but I'm gonna go with five stars in reference to the latest provider that I have been seeing Dr. Kizzy has been amazing. She is kind and listens and I am grateful to be under her care at the moment.. read more

Idiots won't stop emailing me after 3 requests to stop. I used them for a while and the experience sucked. The NP I dealt with was very hard to understand and didn't really listen. Office staff was rude. Would not take my dog to them. read more

I was trying to get screened for ADHD and my psychiatrist didn't sound like she knew anything about that or how to even do it. She repeatedly said things like "Uh.. what is this... how do I do that...". She kept sending me to get blood work done and refused to ask me about my symptoms or experiences. I tried to talk to her about WHY I thought I had ADHD but she just wasn't interested in listening. She only had me complete an online quiz (the results were inconclusive and she never addressed this), then when I asked what the next steps are, she wouldn't give me a straight answer... she just said she needed more labs from me to plan for possible medication. However, she hadn't even screened me for ADHD yet so there was no reason to believe I would need medication! And she kept sending the wrong lab orders so I had to go back multiple times to get the labs done. My doctor (whom I like and trust) also told me that these labs were completely unnecessary. I scheduled a follow-up with the psychiatrist, and she canceled on me last minute (it was a morning appointment and was canceled that same morning) WITHOUT calling or texting at all!! I was waiting for my appointment which never started, so I logged into my patient portal and realized they had canceled my appointment without notifying me and they rescheduled it TWICE to random future dates that I did not agree to. I do not trust them at all. read more

Terrible business! From start to finish I got harassed for payment before appointment. At times my appointment was cancelled the day before because I needed to pay the day of my appointment. I asked for an in person appointment with a psychiatrist and was assured they could accommodate. No Dr. and online. No Thanks. read more

I made a Google review. Image attached. I called to speak with Paul and never got a call back. I left a message through Tony. He stated he will leave a message for Paul M. and again I didn't get anything call back. So don't believe what they responded. They did not stick to their word! read more

Drs good seem to be caring ! i have talked to then a few times threw teledoc. Billing is bad!

The NP Anna has watched my medications closely and helped me deal with my crippling anxiety. She put me on a higher dose of a non-narcotic and it has helped me to cope. She is caring and very competent. She is never late for our appointments. read more

Great care Quality Experiance they confirm appointment flexebal schedule

APA was found to be negligent in administration by a Superior Court Judge. A small claims award in my favor was determined in 2022. Dr. Soliman and APA have yet to pay it. And then the office had the nerve to try to collect $200 from me for an invoice they never gave me, while owing me more than $6000 per court order. The care I received at APA was adequate, but dealing with them in every other matter is not good for my mental health at all! read more

Advanced Psychiatry Associates - The face you make when having to deal with APA... - Counseling & Mental Health Near Me - Roseville, California

GARBAGE CLINIC. Website advertises help for AUTISM, but DOES NOT SUPPORT AUTISM AT ALL. Tried to set me up with adhd assessments instead, and then diagnosed me with adhd with NO PAPERWORK OR PROOF, and tried to push aderall to me... then months later told me I DIDNT need adhd medication but anti-anxiety medication, which didn't do shit and then never EVER received calls back. a bunch of sh!tty pill pushers. included a image of them failing to put up fake reviews and putting them under a comments section on accident read more

Advanced Psychiatry Associates - false reviews by staff - Counseling & Mental Health Near Me - Roseville, California

Horrible experience. Treated like a druggie seeking their next fix. The only positive about this practice are the employees that answer phones because they are nice. Everything else about this practice leaves you feeling invalidated and misunderstood. 1/10 read more

Update: now, two years later, they're coming after me telling me I owe them money for the non-care they supposedly gave me by prescribing without knowledge, without caring that there were side effects, without returning my phone calls, without keeping their appointments and blaming me for not keeping them. Absolutely no, I will not pay a dime read more