I wasn't sure what to expect given the mixed reviews, but my experience was excellent on the doctor…read moreside and horrible on the retail side. I've often felt rushed during eye exams in the past, and my prescriptions never seemed quite right. Dr. Casagrande completely changed that--he took the time to thoroughly assess my vision and made sure everything was dialed in. My eyesight has never been clearer, and I truly appreciated how committed he was to getting it right. On the retail side, this is where they fall short. Neither of our glasses orders were completed anywhere near the promised timeline. My wife's glasses are on track to be almost two weeks past the promised delivery date. They send you a text saying you can check your order here and it never updates past accepted and for my wife her order couldn't be found. So their portal is useless. I'd recommend using the eye doctors here but avoiding the retail side altogether--they come across as unprofessional, and when orders are delayed, follow-up calls make you feel like an inconvenience. Expect long hold times if you call, and if they say they'll call you back, don't rely on it. This was my first experience here. I don't know if I will return as I don't know if I want to deal with using a separate retail outlet to order my glasses.

Had high hopes for this place. Started off great. A couple of weekend employees ruined it. Lack of…read moreemail response regarding my concerns only confirmed things for me. Having to wait about two weeks for one of the prescription glasses I ordered, apparently because they were the pair being covered by insurance? After I finally do get my second pair, I'll be sure to never do business with 20/20 Optometric, again. Have always preferred buying from local business, but not when they're like this. What a waste.

I have been seeing Dr. Shaw Yorizane commencing starting in 1983 forward. I have found him to be…read morean outstanding Doctor, quite imminent in the realm of Optometry. I would recommend him and his office team of professionals' wholeheartedly and enthusiastically. -Samuel Cannon, longstanding patient

This review isnt really about the Dr. it's about the staff. Received a text from the office the…read moreother day. The person who sent it must have been using talk to text as every other word in the text was um. I can imagine that anyone would purposlely type um in a text once let alone about a dozen times. Very annoying when reading the text especially when you hope for a more professional response. One thing about the Dr. I will add is that he said things in person that were not noted in the chart. The things he mentioned are important and now we cant even speak to the Dr. to address this issue and get stuck with staff that doesnt comprehend and that are unable to send a message without the use of the word um scattered in it like sprinkles on a cookies

I love the staff and experience here at Fig Garden Optometry!! Dr. Goebel is great! I came from a…read moresmaller practice and they have several additional pre exam tests they do to make sure the entire health of your eyes is optimal. It seems like a lot but I've never felt uncomfortable in any of them. And they move you through them quickly. The office is always tidy and clean. And there's never a huge wait up front. Maybe a couple people at the most. It's hard when doctors overbook and you have so many folks waiting, but not here! Great selection of eyewear. I can always find glasses and sunglasses. The gal who helps you in this area will tell you about any deals too! Pick up is quick and easy too. Recommended my husband to give them a try here too as his optometrist just retired. Give them a try!

I am a new patient establishing care. It has been quite a while that I received a thorough eye…read moreexam. Fig Garden Optometry is a great location that will make you feel warm and welcomed. The staff here are all very nice and patient. They are excellent at communicating with you especially with all of the different exam tests you are required to do. I honestly never had to do so many eye exams before, but I appreciated the thoroughness. Dr. Liao was the optometriest who assessed me and took care of my exam. I came here for contact lens exam, as well as, my eyeglass prescription. She is very kind, knowledgeable, and thorough! She is very personable and takes the nerves away. She treats you like any other person and not just like a patient. They do not try to upsell you and truly want the best for you. I would definitely come back.

From the moment I walked in, the entire experience was seamless. The staff was incredibly friendly,…read moreattentive, and right on time, which I really value. I never felt rushed at any point. The doctor took their time, was extremely thorough, and explained everything with a level of knowledge that made me feel confident in my care. What stood out most was how kind and present they were throughout the entire appointment. The exam itself was very comprehensive, and it's clear they truly care about doing things properly rather than rushing patients through. I've had some really terrible eye exam experiences in town at the last three facilities, and after leaving a doctor I loved in West Hollywood, I hadn't been able to find someone of that caliber locally until now. This office actually exceeds that experience, which says a lot. They also took my insurance and CareCredit, which made the whole process even easier and more accessible. I'm so happy to have found this office and finally feel like I've found my eye doctor. Highly recommend.

I've been going here for several years now, and he's a great eye doctor with a matching staff. I'll…read morestart by saying reallllly busy as the year ends so make sure to call before December for an appointment :-) They take the time to get to know you, discuss your concerns and look at your history. Dr Hayashi remembers his patients and is open to trying different things that may work best based on your feedback. One of my favorite things is that the office staff has the ability to text. It just makes life easier when you want to place a contacts or glasses order. I have referred other friends and family and they have all become patients of him as well.

Was searching for a place to get some frames re-lensed. Found this doctor and it was very quick and…read morethey did a great job! Staff was very helpful and friendly.

Tried calling multiple times to make an appointment because I was referred to them and they never…read moreanswer the phone! Left a message the other day still didn't even bother to call back. How can they expect to get new patients without picking up the phone.

First and foremost, I am in complete utter shock and baffled regarding the 1 star reviews but it is…read morenot my place to elaborate why other than my outstanding experience: Dr. Fong is purely a humble human being who embraced care upon me. From sitting in the chair to picking out my pair of glasses, I was swept off my feet with the care she provided me, walking me through every step of the way. Not only was it evident how knowledgeable she was but she took the time to thoroughly explain and detail the overall process of an eye examination. I felt taken care of in every possible way due to her breaking everything down to me. With her grace and gentle "touch", my eye exam was a walk through the park. I'm beyond happy with my experience from start to finish, she even preselected my "preferred" choice in frames to help me out along with my selection before moving forward to her next patient. I have yet to receive my glasses as my eye examination took place today, however without a doubt I was given a choice with my lenses (prescription (and frame of course)). Side note: Not sure if this is a medi-cal only optometry office, but the selection in frames weren't my favorite but I'm also very picky. However, I have medi-cal so I get it...free insurance, can't complain there. Any who, you will not regret the service provided by Dr. Fong regardless! 10/10 recommend!

Ester is unhelpful she is rude and does not like to talk to new patients very well. If your…read morebusiness is bad, probably because of her!

Dr. Hiyama and all office staff are kind, polite, very helpful and approachable. Dr. Hiyama is…read moreextremely thorough and answers every question making sure we understand her response. She provides excellent care ensuring that we are comfortable with the process and procedures required for the examination of the eyes. She adjusts her techniques for the patient without affecting the type or quality of work needed for her to complete the examination. Thank you Dr. Hiyama and staff.

My wife went to Dr Hiyama a few weeks ago, this is her review:…read moreThis office lacks organization or respect for people's time. The first issue was having to wait over 30 minutes after the appointment time before being taken back. The assistant then did not clean the machines/devises like I have seen at other optometry offices. The entire experience was rushed and chaotic. There are no private rooms, all are open to a common area so there is no privacy. All of this could have been overlooked if the treatment from the doctor was reasonable. I have been dealing with some eye issues and Dr Hiyama proposed a solution that seemed odd. Therefore I followed up with a second opinion consult with an ophthalmologist a few days later. As it turns out, Dr Hiyamas treatment plan was incorrect for my condition and she failed to diagnose a neurological defect in my eye. She would have cost me a lot of out of pocket money, two years of wasted time (the amount of time her "treatment" would have taken), and the likely worsening of my condition. There seemed to be very little concern about the patient from the front desk staff, to the assistants, to Dr Hiyama. Subsequent to the appointment, I tried to place a contact order with their office and after multiple calls, over 45 minutes of call time, this office proved they are incapable of placing a simple order. I have been going to Fig Garden Optometry for years but unfortunately due to coverage changes had to switch. I highly recommend Fig Garden Optometry over In Sight Vision Center, what is unfortunately nothing more than an optometry mill.

. 1. Staff Did a big sales job for a screening retinal…read morephoto by office assistant (a non covered service). They use it as a screening test. I have no idea how they try to bill insurance but I was't going to find out. I declined. 2. ⁠Doctor skipped the visual fields testing 3. ⁠ doctor skipped extraocular movements testing 4. ⁠skipped color blindness testing 5. ⁠skipped pupillary distance measurement for prescription On the bright side everybody in the office was very polite.

Went to new Doctor that took over the practice from my original eye doctor from over 20 years. She…read moreretired last year and Dr Alnashimi Abumaali bought her practice and I just went to my first appointment with him this past week. I'm am so disappointed with the outcome. First the assistant that took my initial information neglected to tell me to take out my contact lenses and the doctor came in started my examination and when he was done said "wow your vision has drastically changed" which I thought was odd. I asked him why, I don't feel that my sight has changed. Then he said "do are you wearing your contacts" I said yes. He said the nurse didn't tell you to take them out. I said no. And then I took them out and he had to do the examination all over again. Then after the examination was done (the 2nd time) he didn't say if it changed or not and told me he was going to have me try "a new brand" but never told me what the prescription was. Then when I went to pay the copay and exam fees. She told me my total amount $215.00 I about had a heart attack. I've never had a bill that high even if I bought glasses or contacts. I always had pretty good insurance. So the most I've paid is between $100.00 and $175.00. This is just outrageous. My daughter also had an appointment same day has same insurance as me had same examination so I thought but when I questioned the office staff she said I had a multifocal exam and my daughter didn't and then she said and you're a new patient so that's why the amount is so high. But my daughter only paid $75.00 and I paid $215.00 that is quite a bit higher and we are both "NEW" patients. That is a bunch of BS. It is not my fault that my original doctor retired, he purchased her practice and her patients came with that practice so he should honor the existing long term loyal patients. Well let me just say I'll be looking for a new eye doctor this time next year!