how many problem is is I've been going to IQ for the longest time and no matter what I never know…read morewho is the actual doctor and I see two doctors one in regards of some testing and it always switches to different doctor The last one was Dr Ngo. first time this doctor tells me that I should request only one doctor so that way whenever I go twice a year I only see the original doctor who is Dr Tom and that's the first time anybody has said anything to me all this time and when being asked what do I think about the appointment and I always tell him I go I don't know every doctor tells me something different so I would like to stick with one doctor before I ask for opinions but I don't know why they keep sending me to whoever's available and that's all they go with so she told me that she'll put that in no saying that oh I would like to only see Dr Tom so that way we can stick with one issue and not have to hear everybody's opinion So if anything possible I recommend that everybody should go see Dr Ngo she's young she's energetic and ready to help out.

I ordered glasses in December it took a couple of months so when I came in in May they said I owed…read more$275 because the whole order was $500 not only are their staff rude, but all they care about is their payments and the service is very rude and the doctors are very good. Someone has trained the Optometry showroom that money comes first and that they demand payment right up front awful awful experience

I am always treated very well here. Check in is very simple and easy…read more Back office staff are competent and work well together. Dr Scott is patient and professional and I am happy with my treatment there.

Located inside the California Eye Institute. I've been here multiple times to purchase my glasses…read more Time sure flies I usually get my eyes checked annually but since having kids I've lost track of time and apparently 4 years later I haven't been seen by my eye doctor. Since staring a new position at work I'm constantly looking at a computer screen and I've noticed some vision changes. I called 3 weeks ago and they gave me the earliest date and time. Arrived today about 7mins before they officially opened at 8am. They have self check in kiosks for both Fog Remington and Insight Vision Center. Easy to use they provide the instructions in English and in Spanish. You simply provide your information, Scan your DL and they also ask for a payment card. The waiting room is a good size and has many seats. The ladies at the front counter are nice. Noticed that people do try to check in with them but they would redirect them to the self service kiosks. I was called back about 10mins later. Dr.Lu is my doctor she's kind and knowledgeable, listened my concerns. My appointment as a whole lasted about 30mins. The place is clean and everyone was friendly.

Brought my 90+ year old grandmother in to check her eye after she had a fall. She normally visits…read morethe Clovis office. The only positives are that I was glad they got her in within the week to see if her retina was detached and my grandma and I had a good experience with Dr Ni. The building is really big. We walked into the lower floor and there are many spots to try on glasses. We didn't see a clear reception area or signs pointing to check-in. We walked through this try-on area/lobby to a counter against the back wall. I approached the woman who was talking to another employee who was leaned over the counter. I asked if she could help us find the check-in and I mentioned that I wasn't sure we were in the right place. She said "Do you have the address?" I replied I did have the matching address but as the building was big, I wasn't sure if I was in the correct spot. She said she was going to "send" me to the next room. We went into the next room and there was another counter, with no one facing the door we can in through. I put my grandma's ID into the check-in kiosk. It said to see someone at the counter. I went around to the other side of the L shaped counter were 2 people worked on computers, not looking up. I asked if we were checked in. They said I needed to go to the 4th floor. (I'm still not sure if we could have just started there. I had ushered my grandma around a bit at this point). On the 4th floor, there were 3 people at the counter. Not very welcoming or acknowledging. During her exam, my grandma mostly saw one assistant until he left and another assistant came in. She was smacking gum loudly and asking if my grandma was already given drops to dilate her eye. I had seen the previous assistant give drops but I wasn't sure for what purpose. I pointed to the drops on the counter and she looked confused and went to ask. When we checked out, the scheduling desk debated back and forth as to if the follow up was 3 month or 5 month. They finally went to ask. 3 months. They said to come back in January. I said it couldn't be January and 3 months. It is April. The scheduler was pretty confident and kept referring to her screen. She brought another scheduler over. They both told me January while looking at the screen. I said July would be 3 months after April. They both caught the error then and rescheduled my grandma to July. I'm hoping to take her to my OD, Dr Kebo, in Sanger. Drs Kebo are both wonderful and professional. I'm so glad my grandma didn't attempt to go to this appointment on her own. This office is unprofessional and unorganized.

Dr. Weins is THE BEST! He is so nice and personable to my 91 year old mother. He is 5/5…read more He moved from the 4th floor to the 1st floor. Check in is tricky because there's no signs telling you on Tuesday's he is on the 1st floor. I am not sure why it isn't posted. This is the reason for the lower score.

Dr. Fogg performed cataract surgery on both of my eyes 3 weeks apart. I am completely happy with…read morehow everything turned out. No more glasses . I highly recommend Dr. Fogg for any eye care needs you may have. The staff at Fresno Surgery Center is the absolute best and most professional as well as the kindest people ever.

cataract surgery! Dr Fogg and his entire staff are amazing…read moreand very knowledgeable and gave me back my vision! after months and months of being blind in my left eye. Thank you Dr Fogg for giving me my life back.

Had a great experience with Tina in the optical Eyewear Center. My glasses came in and not what I…read moreexpected so I was bracing for a difficulty when I came back. Tina was engaged and understood my issues. She was personable and took time to explore my options. It was a great experience with a pro who is a keeper. Seek out Tina when at the Eye Institute!

This place sold me frames that do not fit my prescription and it took them several visits and money…read moreout of my pocket for them to realize that. I've never had this issue before. Don't recommend this place.

7/15/24 Eye check-up @ 2pm…read more Greeted upon walking in and wondering where to go. A nice worker told me the 3rd floor. Elevator up. Waited in line. Short wait. Greeted by nice worker. Asked to give insurance & ID. Told to take a seat until called. Called shortly later and told to take a seat in another waiting room to be called for eye testing. A worker called me shortly later. Very kind and patient. Covered one eye and had me hit a clicker every time I saw light. Same test on the other eye. Then asked to take a seat until she wrote down the eye exam and another worker called me back to take pictures of my eyes and put drops im them and had a scanner that went off looking forward as each eye was scanned. Then told to take a seat in the waiting room again. It is a huge building. Very busy too! Safe and clean! Antibacterial stations everywhere. Called back and a nice worker brought me to a room. He was very informative. Definitely able to answer ant questions and he told me a lot about glaucoma. There is no cure, but there is medicine that reallyhelps it. It's not diagnosed that I have it, but the reason to check given all the tests. He also had me do a test. Testing each eye from distance, calling out letters shown on the tv. Great worker! From there I waited for my doctor to come in. Dr. Strum. He came shortly later! What a sweetheart! Great doctor! Very informative and easy to talk to! He ran another test and said I definitely do NOT have a glaucoma and he'll see me in a couple years! Awesome!! GREAT doctor, Great workers and Great experience! Highly recommended!!

Appointment website APP quit working. Impossible to get an appointment in less than several months…read more Horrible communication. I don't know how the doctors are because it's impossible to see one.

Well I have tried to make an appointment and left three voice messages and they have never returned…read moremy call. My Internist recommended them but really not to ever return my calls!!

Dr Sharifi is one of a kind. He is 5-STAR all the way. He is brilliant, effective and…read moreprofessional. He's also very kind and has a bit of a sense of humor. He performed my cataract surgeries flawlessly and I cannot thank him enough for giving me back this much sight. For the billing department, though, 3 stars is all I can possibly give. I have little good to say. I paid for my surgeries upfront in good faith. Shortly thereafter, I expected an agreed upon refund. 3+ months later, with several confused and apparently untrue statements that my refund had already been returned to me, no refund has been received. It isn't a large refund but as a senior with Medicare, a refund is always a great thing. Go to Dr Sharifi by all means, but discuss his billing department practices beforehand.

Compassionate , gentle and caring for his patients. He has…read moreexcellent caring team. Keep up the good work

Dr. Salahuddin operated on my mom for removing her cataracts in two separate operations. He was…read moreabsolutely professional and caring; went out of his way to explain the entire process to us before the operations, and was absolutely amazing the day of and post surgery through the recovery period. My mom was really scared going into this but he was extremely kind in explaining what the procedure was all about, the risks, and the treatments. I'd rate him 7 stars if Yelp would let me. Highly recommended!

Dr Kim is professional and yet personable. She completed a retina reattachment and buckle January…read more2017 on my eye and I couldn't have felt more confident in a Doctor's ability. Highly recommend.

Dr Bishop and staff are the best! They made me feel comfortable! Went above and beyond to make sure…read moreI had all the information I needed! Lasik was Definitely the best decision I have made!

5 stars for overall experience but I'll get to why the 1 star reduction. I intentionally waited 1…read moreweek to leave feedback because I was/am extremely happy from beginning to end. Let me start by saying Dr Bishop and staff were absolutely amazing. If anyone needs Lasik, I am recommending Dr Bishop and team. My surgery was fast, every appointment was very thorough and on time and I couldn't ask for a better experience... plus a week later my vision is amazing. I had my 1 week follow up appt with my optometrist and he said my flaps are healing perfectly and my astigmatism is completely gone. My vision is still 20/20. I finished my antibiotic drops and am using the steroid drops for a couple of more days. I've been using the lubricating drops as directed and ordered an exact replacement to have more (since you use those every 1 to 2 hours)... The optometrist asked if I was using the lubricating drops, which I said yes and showed him.. (here is why the 1 star reduction). He said to not use those yet.. they are ok to save for a couple of months down the road but for the first couple of months after the procedure, I need to be using drops with no preservatives. The reason being is that he has had patients over time where their vision will progressively go to 20/40 and they ask why and come to find out, the lubricating drops with preservatives can cause inflammation of the flap while it's still healing during the first few months and because the nerves were disconnected during the laser treatment, there's no indication or sensation. So, that being said, I researched it and sure enough he was right. I had bought the drops from him (at cost) and they come in the little plastic vials with a cap that breaks off. One vial is good for a day of heavy use. So my question is, if this is known information, why was I given lubricating drops with preservatives? I was given a different brand than was shown on the paperwork (was told they were out of the brand shown but that these were fine)... I really love my new vision and I'd hate for it to slowly degrade over time because of using the incorrect drops. I also spent 20 dollars on drops that I can't use for a couple of months, which is not huge but still. Either way, I 100 percent recommend eye-q and Dr Bishop for Lasik. You all are great and I truly appreciate my vision. I just wish I would've been given the proper lubricating drops and at least been informed so I could have purchased the correct ones.