HIGHLY RECOMMENDED! People only seem to write reviews for extreme service - well, these guys are…read moreextremely good! Firstly, my car is perfect - brought online/phone without a test drive, yet 100% what they said it was. But you care about the business: I'm only buying from them from now on because the prices are very fair, they are honest about the cars, and provide great service (including delivery anywhere in NZ!). I dealt with Dean mainly (also Richard) but the whole place is professional business - focused on high turnover and getting repeat customers. All/most cars are AA tested - better than any test drive, so far as I am concerned. Their starting prices are fair market rate and don't have hidden extras. I check NZ wide and their cars are around the same price as auction/private sales - plus you get consumer protection. They do knock the prices down further, but don't expect too much unless it hasn't sold for a while. The best thing was the service - it was just like a new car dealers - for example, Dean organised a towbar to be added (only $550 including the safety inspection) and delivery (Au to PN overnight for just $330!).

Best used car dealers in Auckland. Very honest, good pricing, good service afterwards.read more

What awesome people First time visit to test drive a car .. So helpful especially Shelby nothing…read morewas too much trouble we drove as many cars as we needed to find the right one for my son. The rest of the staff completeing the sale paper work were also very nice and efficient we put down a fully refundable deposit to hold the car while we fonally decided. And when a small problem was found after the purchase the came the next day with a courtesy car to use whilst they took it to rectify.. I cant recommend the car dealership enough ... Absolutely the best people and service !!! Ill be back !!

Highbrook motors have made amends,and have dealt with the comments from my previous review with…read moreslow but consistent effort, and so I have withdrawn the negative comments and look forward to writing good things about them in the future

Absolutely horrible experience and customer service!…read more We went to CMG and test drove three Volkwagens and all needed jump starts (which is ok seeing that these cars don't get driven much) and we got good service up to the point of us deciding to buy a 2009 VW Golf. Can't remember the name of the sales rep but he was nice and not pushy at all. But after purchasing my VW Golf I had several issues, such as: while picking up the car and arranging with Robbie to pick it up at 12:30pm, who then was not even on sight because he got himself lunch. And therefore made us wait so we were late for our work, knowing that this transaction was urgent was simply disappointing. Also, after 5 days the battery gave out, therefore I called Robbie to see whether they can pay for a new battery (Consumers Guarantees Act is the best base for this reasoning) or help facilitate any solutions for this issue but instead of offering help I got told that it must have been my fault because I must have had my car keys close to the car (wtf) or left the lights on over night (which I did not as my car lights are switched on "automatic" meaning it senses if the car needs lights on or off). So basically I got fed up that I did not get help so I drove to them and demanded for a new battery to be placed in my car. Even then I got looked at strangely and no one was offering help or any kind of apology. Until one CMG sales person called Robbie (who did not talk to us at all but went straight to the mechanic so he can deal with us instead). Unfortunately, even after getting a "new" battery fitted (couldn't tell if it was new as they drove it into the workshop) we got told that it had 0 CCA (cold cranking performance) meaning the starting power of the battery was gone and is close to failure as well. This is based on the AA Roadservice officer that I called for a jump start and battery test. Now I had to spend additional $327 for a PROPER battery to the already piling cost of $15k which includes the car and warranty. Additionally, the "new" replacement battery that was fitted in my Golf is not meant for a Golfs as it is under powered and made by Hyundai. The Hyuandai battery has 530CCA but a VW needs a battery with at least 740CCA. All in all guys be careful when you buy a car from City Motor Groups. The jingle might be catchy but the service was sketchy. Get your own AA inspection as these seem to be outdated!

Had a really good experience buying off city motor group! all the staff were really helpful and…read moreweren't pushy at all. process was quick and easy. very happy will definitely be recommending.

if I could give 0 stars I would. bought a vehicle and within 5 days I had transmission failures as…read morewell as seized brakes. I'm in disputes tribunal about it and haven't even had it a month and won't refund me my money. do not recommend these guys at all. stay away is the best advice I can give

Bought a car from out of town and the experience was a joke. They wouldn't negotiate on price,…read morewouldn't even put in a tank of fuel (apparently "the boss only lets them fill up from gas canisters" - whatever that means), and the only sweetener they offered was a set of generic floor mats. I paid full asking price anyway. When the car arrived, there were no mats at all. I've contacted Daniel several times, but he just ignores me completely. Once they've got your money, they couldn't care less. The service is sloppy, the communication is non-existent, and the whole outfit feels like they're cutting corners everywhere. Do yourself a favour and avoid Pearce Brothers.