We used them to go to Atlantic City. They serve Brooklyn. They are reliable. You pick a location…read morefrom their list and the time of pick up is listed too. The driver came on time and we got to NJ very fast, no distractions. Vouches were given out as promised. Would buy from them again.

Went to address listed Not there anymore…read moreEmailed where I could walk in to buy tickets in person never answered my email When I go on line to buy tickets my phone says don't trust this sight

Typically, I am very much "do it yourself" vacationer. I always thought that travel agencies are…read morerelics of the past. Who needs a travel agent, when you can go to countless web sites, and book everything you want then and there, without even putting a shirt on. Vacation Spirit was recommended to me by a friend. Work was beating me up, and I had to get away. I prepared by researching options myself, in case I have to back out and went to their office. One thing I did not realize that travel agents are open encyclopedia of knowledge. Location I chose was fine, but it appears that hotel I researched was not as good as travel sites made it appear. Per owner's recommendation, I took another property nearby. It was much easier to access the beach, resort was newer, cleaner, and had better pool. I have to say I loved personal touch that Vacation Spirit, and their owner offers. My job planning future vacations just got much easier. They are not a big shop and I guess this is what allows them to offer personalized service.

Honestly, I could not believe the level of personal service I got with Vacation Spirit. Boris and…read moreMarina were on top of everything, answered any question I had. Made changes to my reservation should I need it. Got me an amazing price and itinerary. This was a big deal for me and the trip was smooth sailing. Thank you!

best travel agent, honest, and always gives the best prices. Works hard, if theres something…read morecheaper and he can switch it he does!

Norman is fantastic. He's worked tirelessly for us over the past decade to get us the best deals…read more He makes even the most complicated itineraries seem simple. He's booked us a luxurious honeymoon in Hawaii at an incredible price, and many other trips including a cruise to Greece, a vacation to Scottsdale, and numerous overseas trips. He takes care of every detail including car rentals, stop overs, the works. It is so reassuring to know that Norman is on the other end taking care of things for us and getting us the best deal for what we want. Three of my favorite things about Norman 1) he loves what he does and gets excited about the trip he plans for you 2) he has relationships with a lot of the hotel chains and airlines, so he often knows about little perks and 3) he is through and through honest, which is actually the most important one.

They are scam-artists. George Tsapelas is dishonest and will steal your money. We booked a vacation…read morepackage in the December of 2013 for the April vacation.I paid through my PayPal account (big mistake). Closer to vacation time he admitted that he never booked our hotel and air stating he had problems with our credit card ( we used PayPal). We had to book in a hurry through new agency for the new package. George issued the check which bounced. Therefore it has been four years since I'm trying to get my money back. The other person booked with us but paid by credit card. She came to the resort and it was not booked. but because of CC payment she was able to get money from him. STAY AWAY FROM HIM AND HIS COMPANY.!!! What a crook!!! ARKADY

I love this travel agency!!! George ( the owner) is very pleasant to the customers. We had some…read moreinconveniences with the transfers,but they solved it very operatively! Will come back for sure!!

SCAM!!! BUYER BEWARE!!! DO NOT SHOP HERE!!! I had a bad experience with Smile Travel, so I…read morecaution others to be careful. My parents booked a cruise through them for $2652, but unfortunately, my mother was hospitalized and could not travel. When we contacted the travel agent, Victoria, she informed us that they could only refund the taxes, and that the cruise company would need to process the refund. We reached out to MSC Cruises, who confirmed that they could not refund the money since the booking was made through a travel agency, but exceptions could be made if we provided discharge papers and a letter from the surgeon. However, despite months of calling and emailing, we haven't received any solution. The travel agent tried to help by contacting MSC, but even after waiting on hold for 3 hours and sending emails, we didn't receive any response. When I spoke to the owner/manager, LUISA, she became angry and unprofessional, yelling at me and refusing to take responsibility. She even suggested that we should have taken trip insurance. As a customer, I feel disrespected and frustrated by the lack of professionalism and compassion. I hope others are more careful when booking travel with Smile Travel.I had a bad experience with Smile Travel, so I caution others to be careful.

DO NOT USE THEM SAVE YOUR TRIP AND YOUR MONEY! They scammed me out of $1,000 and every step of my…read moretrip was an absolute disaster because of their terrible service! Please, you're better off booking the trip yourself. My card was declined, so I paid by check and all was well. But my flight was cancelled and they said they'd take care of it at no extra expense. Turns out they ended up using my credit card behind my back, without my permission, to pay for the flight! They refused to pay me back the full amount. Even so, they did nothing to rectify everything that went wrong. DO NOT BOOK A TRIP WITH THESE PEOPLE! I AM WARNING YOU! THEY ARE SCAM ARTISTS WHO WILL RUIN YOUR TRIP AND STEAL YOUR MONEY! I am reporting them to the Attorney General's office for consumer fraud.

Not just a average travel agent, Donna goes above & beyond to book special events on your dream…read morevacation

Fantastic agency ... ! Great service. Highly recommended…read morePlanned all my travel adventures to Greece, Spain, Egypt, Turkey and Morocco.

Its been a long wait till out vacation time. It would of be great to stay someplace in the sun and…read morerelax on the beach. Would of been great to see something new and and visit an amazing place. Vacation could get to be very expensive. However when we contacted agency Happy Planet, our agent Marina Kroll, has surprised us time and time again. No one can beat her prices. She will make your wishes come true. The unbelievable deal that we got to Caribbeans, on Royal Princess cruise ship, was so amazing, we told everyone we knew. Just give her a call, and you won't be disappointed.

Had a great experience with Mila at Happy Planet - she found a fantastic deal for an all-inclusive…read moreresort and flight to Mexico, beating the cheapest Internet price by $500. She was also extremely helpful and patient dealing with payment issues due to bank spending limits. I would highly recommend her for anyone looking for a great deal and wonderful above-and-beyond service!