We live about 30 mins outside of Utica. Adis came out and was on time and kind (this was the only stars he earned). He told us we needed a part for our older model double-oven. He said he'd look for the part and get back to us by the next day. I texted several days later after not hearing back, and he was completely unfamiliar with who I was. He finally called and said that he emailed a company and was waiting for an email back. Then he said he was really busy between "50 calls a day" and an upcoming knee surgery, but he would let me know what response he got back. We never heard back. I later texted that we found a part and would replace it. Come to find out, that part wasn't even the problem! So he took our money as a diagnostic, never folllowed through, and was incorrect on the problem. Hoping this experience was an exception and not the norm. read more

I would not recommend this company to anyone. I was schedule for a repair with a huge window of 9am to 5pm. I spent all day waiting and even called them twice. They never showed up or had the decently to return my calls and give me a status. I finally got a call at 6:30pm from a technician not associated with AEL who agreed to come the next day at 8am read more

had the owner come look at my . He showed up on the date and he said he would. Very professional and courteous. Quickly diagnosed and the in detail everything that I needed to know. Highly recommend his services. read more

I highly recommend AEL Appliance Repair . AEL Appliance we're here to fix my appliance within 36 hours . After my request for repair service . AEL worked around my doctors appointment within that 36 hours . They were polite and repaired my quickly and professionally . It was like the days when you got great service . read more

We had a severe problem with our Frigidaire refrigerator. It was only 18 months old when the mother board stopped working. Thankfully we had a wonderful repairman named Adis Redzic come diagnose the problem, order the part, and came back to replace the faulty part. He was very quick and had the refrigerator up and running again. We highly recommend him and will certainly use him anytime we are in need of an appliance repair!!!! read more