We live about 30 mins outside of Utica. Adis came out and was on time and kind (this was the only…read morestars he earned). He told us we needed a part for our older model double-oven. He said he'd look for the part and get back to us by the next day. I texted several days later after not hearing back, and he was completely unfamiliar with who I was. He finally called and said that he emailed a company and was waiting for an email back. Then he said he was really busy between "50 calls a day" and an upcoming knee surgery, but he would let me know what response he got back. We never heard back. I later texted that we found a part and would replace it. Come to find out, that part wasn't even the problem! So he took our money as a diagnostic, never folllowed through, and was incorrect on the problem. Hoping this experience was an exception and not the norm.

I would not recommend this company to anyone…read more I was schedule for a repair with a huge window of 9am to 5pm. I spent all day waiting and even called them twice. They never showed up or had the decently to return my calls and give me a status. I finally got a call at 6:30pm from a technician not associated with AEL who agreed to come the next day at 8am