We flew this airline today for the first time as we were going from Buenos Aires out to Iguazu Falls.. we were able to check our bags which were a couple kilograms overweight with no additional fee. I'm not sure if that's because we booked premium economy tickets where they were just being kind. :) Our flight was originally scheduled to leave at 16:10 but then the pilots went on strike for a couple of hours. We ended up leaving around.17:45 so not a terrible delay They do the premium economy seating as leaving the middle seat empty of the first three rows so it was nice to have some room to spread out They don't do much service on this flight, but you are handed a packaged sandwich and a cookie and they will give you water, soda or tea. There's no alcohol service. This flight is a little less than two hours and was a smooth ride ADDED- we flew this airline again as we returned back to Buenos Aires and then off to Mendoza. Today's flights however we're on time. We did have to deal with the platform stairs versus a jet bridge so this can definitely be an issue if you are mobility challenged Surprisingly, there is a Priority Pass club at Iguazu airport so on our return flight home, we were able to enjoy a very late breakfast. No hot foods at all. I didn't see a Club business listing so I'm adding it to the airport. read more

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I was very nervous about flying the local airlines domestically in Argentina and those fears were unfounded. It ended up being a very pleasant flight. Good service and the flight was on time. read more

5/5 Estrellas Pros: Servicio al cliente excelente (llama al +54 115 219 4129). Vuelos puntuales y cómodos. Buena comida y entretenimiento a bordo. Amplia red de rutas nacionales e internacionales. read more

Planes need updating! The flight was safe and clean, so that was nice. But their check in system leaves much to be desired. one line to check in and a completely separate line to then pay for any bag overages - why not one place?! then the plane itself was definitely old. No screens at all. Chairs that didn't really stay upright (the person in front of me was basically in my lap). Overall, I'd look for other airline options over this company. read more

During a recent 3 week vacation period, Gayle and I traveled all over the Country on Aerolineas Argentinas (AA). That would be 7 flights total taking us from and to Buenos Aires (EZE and AEP), in addition to Trelew, Iguazu, Salta, Jujuy, and Bariloche. Gayle would describe our overall experience as simple and straightforward. I would say that AA delivered well on its business model and service plan. Here are some underlying details: - Airline personnel were without exception highly professional and friendly. That included the good folks at check-in, at the gate, and on the plane. - The planes we flew were either Boeing 737 (700 or 800) or Embraer 190. The later has a charging port at each seat. The 737-700 seating was a little tight. Otherwise, the plane were clean, well-maintained, and provided a relatively comfortable flight. - We received Delta Sky Miles points for our flights. - Only the AEP to Bariloche flight was late. Except for this our AA flights arrived on time if not a little early. - We were charged for excess baggage (greater than 13 kg) twice. Airline discretion I guess. In any event, it set us back $26 per time, about the same price as US Airline bag check cost. At AEP, there's a separate excess baggage line which worked well. - The AA snack boxes were like a box of chocolates. You were never sure what you're going to get. Usually it was some crackers and cookies. Sometimes orange juice was included or other times a stand alone mini-sandwich. It was all good. Drinks were limited to water, coffee, Sprite or Coca Cola. We were advised before we booked our trip that AA's LAN (from Chile) might be a better choice. Maybe so, but based on our experience, we were very pleased with our Aerolineas Argentina experience. read more

Aerolíneas Argentinas - Airlines Near Me - Buenos Aires, C

Flown from Iguazu to Buenos Aires this morning, making a connection to Mendoza , Argentina. We did check in the night before and had our boarding passes for both segments, confirmed, baggage send and transfer to Mendoza, which is our final destination. To our surprise, there was a delay in our first segment. When we arrived in Buenos Aires, we made it to the gate that was starting to board our flight to Mendoza. While in line to scan our boarding passes, we were asked to step aside (four family members) in this reservation. Only one staff member and a computer are available, which was boarding passengers and couldn't close her screen to help us and tell us what was wrong with our reservation. The lady was very rude, short fused, and didn't answer questions. Never told us that we were left out of our flight and we were rebooked for the next day in the morning, departing from another airport, and our luggage was sent to our destination as we were suppose to. Stuck in Buenos Aires. No luggage. Bouncing around from one window to another until we got. Hotel room and dinner. Took a few hours of line up to resolve, and every customer service window was a nightmare to get a straight solution. We understand that mother nature took place on delays and cancelation, but the airline sold are seats, change our reservation, didn't notify us while we were on the ground in iguazu (email was sent while we were on the air in-flight) and they didn't care about the consequences of us not reaching our destination tonight because we have Hotel reservations in Mendoza and tour services schedule for the morning. Their care and attitude had a lack of understanding and just didn't care. Never understood why there was one computer and one staff member available at the gate to board the plane and unable to help the passengers stranded, which were only the foreigners, not the National. read more

Terrible boarding procedure. Regardless of seats everyone lines up like cattle and stands for an hour to get good boarding position. Board the back first, then the middle, then the front. And if you have priority members let them board first. Come on people, walk into a new century. You'll always be thought of as two stars with this kind of amateur practice. We're all worn out from standing an hour. I can not recommend this airline at all. Oh and we should be boarding and there's not even a plane at the gate. Yuck. read more

Do not use this airline!!!! We were traveling from Buenos Aries to Ushuaia, Argentina, for a cruise to the Antarctic. There are two airports in Buenos Aries and we went to the wrong airport. We were panicked as this was a very expensive cruise that we were on the verge of missing and went to the customer service desk to change the flight. They had numerous flights that day out of both airports and said they could accommodate our change request. We were relieved and very grateful. When he told us the change request would cost $574 each for the short 3 1/2 hour flight, we were floored!!! But, we had to pay it or miss out on the cruise, so we did. After returning from our vacation, I looked on their website and checked on the price for the same flight with just two days advanced notice (checked Friday night for a Sunday morning flight). If I booked this flight just two days ahead, I WOULD HAVE PAID $349 EACH!!! When it was all said and done, we ended up paying a total of around $1000 EACH for a $349 flight. Aerolineas completely took advantage of us to rip us off. I would NEVER travel with them again. Buyer beware................. read more

Terrible. Yes, most of the planes are clean and nice. Yes, the flight staff is kind. No, the phone service does not respect the customers. Rather, when I tried to buy tickets over the phone they demanded a local number, any local number, to go with the card. My cell phone number was not sufficient, even though it was active and on me at all times. We stayed with friends and they did not have a landline to give. The phone staff is cuffed by policy and completely unwilling to do anything reasonable that goes against it. Instead, their solution was to give up paying over the phone and drive to my local airline office. Later, the staff recommended we check our bags again during a connecting flight in Buenos. This proved to be terrible advice because they neglected to mention a "4 hour rule" at the BA airport--no checking in at airport 4 hours before flight because our bags would not be watched for more than 4 hours, which apparently some exec thinks is a security risk and a better policy than simply checking the bags more efficiently. Thus, here we stand with our bags that need to be rechecked for a connecting flight (both flights with Aerolineas) next to the check-in counter, waiting for over an hour for the clock to strike four hours so we can go through security again. Thanks for the great advice Aerolineas. Thanks for being rude and dismissive to us when we politely complained. And thanks for basically not giving a shit about our overall experience. read more

Absolute fucking nightmare. Worst flying experience of my life. 45 minute line to check in, 20 minute line for security, 45 minute line for immigration. I arrived at the airport just over 2 hours before my flight and BARELY made it. Never seen such disorganization in my life. Fucking farce. read more

the service sucks! The lines were all backed up and it took over an hour to check in. Counter clerks charged $142 USD for 1 extra carry on and said carry on would not fit and would incur another $142 USD charge. No problem solving on their end. once on thebplace, the seats did not recline. I found an empty lane of seats to.lay down and was awakened and scolded by attendant bc it was reserved for flight staff. Argentines have a reputation for being obnoxious snobs. Unfortunately, this experience lived down to their bad reputation. NOT an auspicious beginning to our Argentina trip. read more

I contacted the Australian office of Aerolineas Argentinas to cancel/postpone a flight as we had to delay our trip. I looked up the policies and found it was $30USD to cancel and reissue the ticket and $75USD for a no-show. When I called, the customer service officer said he would cancel my flight and send me a refund voucher. He told me I had 12 months to use it to book a new ticket. He never emailed the voucher and never mentioned any other policies or conditions. I later contacted AA to enquire about them sending the voucher (as still not received) and to rebook the ticket. The man I spoke to was Salvardorio and he was very rude and abrupt! No pleasantries. He said because the 28 May had passed I now had to pay $75 to reissue my ticket plus an additional $20 reissue fee. I asked whether my ticket on the 28 May had been cancelled and he said yes it had been. I said 'then i am not a no-show'. He said no you are not a no show but it is still our policy to charge $75. (It specifically says in writing NO-SHOW - If I am not a no-show then there is technically no policy for this situation!). I also sent an email enquiry to Ivan Marin at the refunds office who more or less said the same as Salvadorio and proceeded to tell me AA does not provide customers with flight vouchers. The Australian office has very short business hours (2pm - 8pm). This is 1am - 7am where I currently am (in Brazil) so I have to be up in the middle of night to speak with them. Salvadorio would not allow me to speak to his manager only to fill in a suggestion form on the website which allows you 30 characters to write your complaint! I have never flown with them and probably won't now. If I cant sort this out I will forfeit my flight over giving them more of my money and possibly have my flight cancelled anyway (I have heard horror stories about other passengers who have booked flights that were cancelled by AA and they were never refunded!). It is a local flight within Argentina the change fees are almost more than the flight itself! read more