Napoleon is AMAZING, generous and thorough! Consummate professional. I just bought my first typewriter and really didn't know how to load the ribbon. Typewriter ribbon here costs around $15 and it normally costs $25 to have him load it but instead he taught me for free. I insisted on paying for the crash course because that's knowledge being shared. He even insisted on checking all the keys to make sure it types smoothly! I highly recommend this shop's services because of the level of care provided. They've been around for 30 years and are total sweethearts as well. read more

Af Office Machines - Napoleon thoroughly testing out my typewriter! Great service. - Office Equipment Near Me - Los Angeles, California

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I took in my Canon Pixma Pro 100 to get fixed. They did a great job. First rate. Thank you! read more

Okay -- so after a very long conversation with the folks at AF about the issues that you can read in my previous post, I will still admit that they have some communication issues. But I can honestly say this: every step along the way the clearly were just trying to do what they thought was best for their customer. They did a poor job keeping me in the loop about it, but they clearly had been trying to do the right thing. When all was said and done, they ended up bringing me a refurb printer to make up for the one they never fixed. And it was generations ahead of the one that died! A really, really nice upgrade for our office. My advice: make sure they're talking to you about their steps, but you can trust them with your needs. read more

Very great customer service and technicians they saved me $600.00 from buying another copy machine

I called AF Office Machines after getting their number from Brother Support as an authorized service center. As soon as I got on the phone with them any worries I had were gone. They went out of their way to come out the very next morning and fixed the problem very rapidly. George also gave me a few other pointers which were very helpful. If needed, I will definitely use this company again. read more

The staff at AF Office Machines has been great. Thorough and honest. Helpful and quick. Parking can be tough but they do have a small private lot in the back. Call ahead to use it. I have been going to them for several months trying to get a Canon piece o !@#$ printer to work properly. They have been great about repairing it and not charging me when the problem is a repeat problem. read more

I had an HP printer emergency -my paper tray was out of sync and would not perform. The customer service and the one-day turnaround was great! The prices are great as well. Thank you--you deserve ten stars read more

AF Office machines is the Greatest I went to have my Canon printer repaired and was greeted by George Aguilar who after hearing the problem pretty much had an idea what was wrong, he said he would call me in the afternoon and as promised told me what was wrong and how much it would be and may I add very reasonable by today's standards. George is very knowledgeable on Canon printers and very honest (thank god) so rare in today's world. Great Service and reasonable prices and the most important Honesty. I definitely recommend AF Office machines and George Aguilar for your repair needs. You won't be sorry And thanks again George for making my printer like new read more

I arrived at the store with a friend's Canon printer. Although I was perfectly willing to pay the $25.00 diagnostic fee, George discovered that the printer is covered under manufacturer's warranty. I appreciate his going the extra mile in order to provide great customer service! read more

10 stars! It's hard enough to find somewhere that repairs inkjet printers, let alone a place with this level of old-school, truly exceptional service. They've been in business since 1982, and I can see why. My Canon MG6220 printer was smudging on colored paper stock and labels (I had already tried all the cleaning processes in the Printer Utility window). Within 24 hours, AF Office Machines had fixed it and had it working as well as it did when I first bought it years ago. So glad I found them (on Yelp!); I will never go anywhere else. read more

I took my wireless PIXMA printer to this Canon-approved repair company. The unit would not power on. I paid the $25 deposit and left the machine for diagnosis. They called to say the machine was fixed and with applying my deposit, the repair would run about $100. When I got there to pick up the machine and plugged it in to check on how it was working, the repair had not been done. The employee was confused but was still insisting that it was fixed and I needed to pay the balance. Both the bank and AF wouldn't return my $25 deposit. I believe this is the right recourse: they didn't look at the machine and still charged me. My only recourse is to tell you what an unscrupulous company this is. read more

We needed some repairs to our Brother printer, and one of our clients referred us to AF. We took our printer in, and George was extremely helpful, showing us how to do some of the routine maintenance ourselves. Unfortunately, his initial repairs didn't quite do the job, but he called us later in the week and offered to drop by to make the necessary adjustments. It's working like a dream again. Thanks! read more

These guys are thorough, legitimate and very easy to work with. I will not only go back to AF, but I'm proud to support a local small business. read more

Our all-in-one Canon printer was not scanning or faxing. These guys repaired the machine in record time. Fast, friendly and effective. Why go anywhere else? Thanks, AF Office Machines! read more

Terrible. I took my typewriter in to get checked out and to fix a specific problem. They charged me $85 for service I didn't authorize, and were unable to fix the actual part I wanted repaired. They were nice folks, but I'm out $85 for no reason. I would never use this business again for any repairs. read more

I worried about finding an honest and competent repair person for my Brother HL5140 laser printer after I was unable to remove a thin narrow sheet of paper caught around the fuser unit despite all the usual tricks, watching internet videos about taking apart the fuser unit etc. Some repair folks that I called suggested that they would help me buy a replacement laser printer "at a good price and help me set it up [no thanks!]," or that for $100 they would check out the machine. Then I was referred to George at A.F. Office Machines through a computer repair place. He was very reasonable ($25 to examine the machine, and an additional $50 to complete the repair), fast (machine ready the next day), and very professional (returned the jammed sheet of paper to me). I hope that my printer, photocopier etc. don't break , but if they do, I am very happy to have found this gem of a store and repair person (George)! I strongly recommend George to others in need of printer or copier repair services. read more

Quite possibly one of the best product repair experiences I've ever had, anywhere. My wife's Brother MFC-7840w all-in-one printer was continually jamming paper inside. After reading the many positive reviews for Af on Yelp I bypassed a few of my local repair centers and called Af. I spoke to the owner, George. He correctly diagnosed the problem right over the phone: a sticky clutch on the paper feed unit. He told me to bring it in to his shop on Fairfax in Los Angeles. When I got there George noticed I had driven all the way from San Marino (Pasadena area) and told me he would try to do the work immediately and save me another 40-mile round trip to pick up the printer. George had it repaired in less than an hour and it works perfectly. All for just $75 out-the-door. And he even gave me some helpful maintenance tips for my old IBM Selectric typewriter. Very, very satisfied. Thanks again, George! read more

Honest, knowledgeable, fast, reasonable prices and a pleasure to work with - George, the business owner, is exactly the person you need to know when your Canon printer needs to be fixed - now. I was initially referred to George by Cannon several years ago and dreaded the drive to 5th/Fairfax. It was worth every mile to meet a real human being with a great attitude who fixed the problem faster than any other big box or small business repair place I had previously worked with regarding many brands of printers and computers. Since then, George has fixed multiple Cannon printers for me over the years. Home office machines, Pixmas, he does it all. It's worth buying a Cannon just because you know where you can always get reliable, prompt , friendly service. read more

I've been using them for years for all my office printers and copiers. Their prices are reasonable, they have a quick turnaround, and are always friendly. I feel super fortunate to have a reliable repair center for my business machines in close proximity to me. They have worked on Brother, Dell, and Xerox machines of mine and have always been great. read more

I called George to service my printer. George did everything and more than I ever expected. I would highly recommend him because he knows what he's doing and he's also a great guy. read more

Very friendly, professional and helpful repair store. Would definitely recommend then any day of the week.

Great job, honest and convenient. Found a new office machine repair resource. Thanks! read more

I had three machines that needed help, and I called and talked to Napoleon first over the phone, before dragging them all in. He was very willing to help me with all 3, so off I went. The first was a fax machine, that indeed was a setting issue, even though I had tried every which way I could to check settings. No charge. The other 2 I had to leave for service because they had to be opened up, but they were ready the next day, and Napoleon was super helpful. Easy in, easy out. Thank you! (Coincidentally, 2 of the printers were Canons, and they are a factory certified location for Canon and Brother, so that was lucky.) read more

Great friendly service ~ they were fast, honest, and very knowledgeable! I dropped off a printer for repair and since I was pressed on time, authorized repair and whatever amount of cost it would be. Instead of ripping me off, they called me and told me that the repair costs would exceed 3 times the value of the printer and suggested that it would not be worth it. Their honesty saved me a couple hundred bucks. I'm definitely using them as my primary printer repair service technician. I would most certainly recommend to friends and family. Thanks Af Office Machines (Carlos and George) read more

Napoleon is the man!!! I took my printer to get repaired at AF Office Machines. When I brought my printer back, it was still not working. Napoleon went above and beyond! He came to my house to pick up the printer (I have a newborn and it is hard to get out...especially with a printer so heavy), fixed it, and then returned it to me with no extra charges. I was only charged for the cost of the parts. I would definitely recommend AF Office Machines. Great customer service! Thanks Napoleon! :) read more

I was really impressed with AF and George, who clearly and helpfully answered my questions about my broken Canon printer over the phone, then did a quick repair in 24 hours for exactly the price of his estimate. Plus, he was incredibly friendly in person. I hope I don't have to come back, but if I do, I know I'll get treated well. read more

Visited this place today for advice on what to do with a misbehaving color laser printer. Spoke with Rula and she was terrific! She gave me an honest assessment of the issue and her recommendations on the most cost effective solution. If I ever have another office machines problem I'm going back there!! read more

I've had my Canon Pixma MP620 since about 2009, maybe longer. It's old but it works GREAT. A super little workhorse. The first time I went to AF was in 2012 because of paper feed issue. George fixed it and it's been running awesomely ever since. I'm a book designer, and after printing a gazillion pages of proofs without a problem, the "ink absorber pads" warning message came on, saying the pads were almost full. I made the mistake of ignoring it and continued printing. Finally, a month ago, the "ink absorber pads" became 100% full and my workhorse stopped printing completely (a locking-out safety feature of the unit). I looked at buying another printer bc they're so cheap now, though the inks are probably more $ with the newer models. I love LOVE my Pixma MP620. I didn't want a new one bc my was still working properly. Just needed ink pads replaced. I didn't want to toss it into the landfill and I didn't want to have to get use to another printer all over again. I googled how-to fix it myself but couldn't make sense of the instructions. I still had about $100 worth of new ink cartridges. So, I bit the bullet and looked up AF, to see if they're still in business. Lucky me, they were! Rula was friendly and appreciated the fact that I was a return customer after all these years. George came through for me again. This time, when I came in, I noticed a small glass display case with old and vintage watches, rings, etc. Turns out a long-time small business neighbor a few doors down had lost their lease but still needed a place to do business. So George and Rula let them occupy a little space to keep that business running. Refreshing to know that there are still kind people in the world who will help out a neighbor. Good people run AF Office Machines. read more

What a fantastic customer experience - knowledgeable, helpful, reasonably priced and everything done on time - and a typewriter saved from the scrap heap. read more

Late Saturday afternoon when I called George happened to be in shop when he's normally closed. He agreed to wait 'til I rushed over, quickly found the problem with my Canon printer, immediately replaced the part - to avoid me having to return later!!! Friendly, knowledgeable, professional, above & beyond the call of duty! HIGHLY RECOMMENDED!!! read more

made an appointment with these guys. stayed home from work to meet them: they NO-SHOWED. when i called them, they said that they had no record of making the appointment, but they'd check and call me back in 5 minutes. half an hour later, NO PHONE CALL. i called back to cancel the appointment and they told me that now, mysteriously, the repair guy was on the way to my house. 2 AND A HALF HOURS LATE. I told him no thanks, at which point the salesperson became very rude. I would NEVER call them for anything after this experience. save yourself the time and hassle and just find somebody else. read more