My college aged daughter reserved a spot online today, adding her insurance information to register. She paid for an uber from campus, checked in and waited in the waiting room for over 45 mins. When she approached the desk to check on wait times, she was told "Oh, we don't take your insurance anymore. We'll cancel your copay. You can just leave." This very sick young woman left in tears. Unacceptable to let her sit right in front of you for almost an hour and not tell her she could not be seen. Outrageous, callous front desk behavior. Strongly suggest you go somewhere else. read more

They were close to my home. I was very sick. They took me right in and quickly diagnosed my problem. Quality of care excellent. The office staff extremely helpful. Type of care was diagnostic and once they knew my problem they prescribed Rx to make it go away! They are my go to emergency. Best to check out services before you need them. There are services they cannot offer. read more

I am a lung care patient. I am 79. I use a nebulizer machine three times a day. I left my home on PA for a 2 week holiday vacation. When leaving my home I took everything I need for all my meds including my nebulizer machine. I forgot my mouth piece for the meds that I inhale three times a day. I am now 6 times with out my mouth price which means I cannot inhale all thes meds. I went to the afc urgent care on black rock tpk. In Fairfield to see if I can get a mouth piece to buy. I WAS TOLD NO!! My question is what is urgent care for if not to help with the most basic of help. After driving all around I found a place called Collins med supply on kings Hwy. Fairfield Ct Why wouldn't urgent care tell me where Collins med supply is just a couple of miles from them. To help rather than just no! read more

The front desk was super kind, helpful and able to make me feel like I was in the right hands. The nurses as well were very concerned and able to decide the next steps I needed to take. Would highly recommend this clinic for a speedy check up that will provide the right type of care. read more

We took our toddler here last night after he hit his head and got a cut over his eye. The staff was kind and moved things along quickly. Dr. Gabriel was AMAZING - so patient and reassuring with us (worried parents) and also wonderful with our very upset two year old. It is always tough when your child gets hurt, but the care provided by Dr. Gabriel and the team was such a support to us on a difficult night. THANK YOU for your kindness and care. read more

Very clean and professional. I've taken my toddlers here when their regular doctor had no sick appointments and their providers really are caring and fantastic. read more

Walked in because I was having difficulties breathing and was dizzy. I walked in and they checked my oxygen levels and told me they were normal....I've had asthma since I was a child and I know how things work. They refused to give me treatment because I didn't seem "sick". I waited nearly an hour wasting my time to get treated. They looked at me like I was crazy. That was rude as fuck! They were so quick to take my money though... I had to pay first BEFORE the doctor saw me. DISGUSTING! After the doctor saw me he left me in the room again as if I was okay and didn't need anything...I ended up walking out and having to go to hospital to get treated. Such a big circus JUST to get albuterol administered when I needed it and told them that my inhaler was not working for me anymore. DO NOT GO TO THIS URGENT CARE. They are rude and unhelpful. read more

I used to come here after hours, or whenever something simple and semi-emergent would come up. We had some frustrations with this spot during COVID, but everywhere was slammed, so I chalked it up to that. Today, my son complained of an earache (he was getting over a cold, not Covid) so we whisked ourselves off to AFC Urgent Care. What a mistake. 50 minutes after arrival, we were still waiting, and they had taken others in ahead of us. For a simple ear check, 50 minutes is absurd. We decided to leave. With no apology or explanation, from the people working there, it took another several minutes and multiple to secure a refund for my copay. I understand places can get busy. But a little customer service (a warning when we had registered, for example, or an update at any point), would have gone a lot farther than ignorant silence. read more

My wife sprained her ankle last week pretty badly and I took her to the AFC Urgent Care in Fairfield. It was about 7 PM. My wife was unable to walk and so someone very quickly greeted her with a wheelchair and they checked us in within a few minutes. Already, we had a good feeling about the experience. Soon they x-rayed her ankle to see if it was broken, and the good news is that it was not. They sent out the x-ray to a radiologist who was offsite and they came back within minutes with the results. It was amazing. They taped her up, gave her a support boot (exactly her size) and some crutches that they adjusted for her. I was so impressed that I had a time they were finished, my wife was able to walk out of the facility on her own. Stephanie was the healthcare provider on duty, and she gave my wife excellent treatment from start to finish. She explain to my wife everything that the radiologist said in the report. Everyone else on the team was very good as well, including Amber, Crispin, and Tiffany. Thanks to everyone on the team! We will definitely go there next time we have a medical issue. Highly recommend! read more

Always professional and caring. Great follow-up. Staff has maintained friendly service even with COVID challenges.

The best walk in clinic in fairfield. You can call in ahead of time and they'll let you know how long the wait is. Front desk staff is wonderful, welcoming and polite. Wait time is usually less than 15-20min. The nurses are knowledgeable. I've been there 4 times in the past year and the 3 different dr I've seen were always spot on. Because you don't pay at the time of service, I was worried about the cost but it appeared to be the most affordable dr visits I've been to in years, which for an urgent care center is surprising. What else would you want? Great staff, great doctors, and no crazy bill! read more

Could not get through for a while, just got a busy tone. Finally got through (gatekeeper was as rude as she could possibly be btw) and was put on hold for an HOUR AND 5 MINUTES. When Nurse Kathy finally got to me she told me they had no idea what type of Rapid COVID tests they administer and would not check. VERY concerning the staff has absolutely no idea what they are administering. Makes you think about what else they have no idea what they're administering.. read more

Although we arrived at 8 am, we waited well over an hour for a rapid Covid test. Multiple people were taken before us even though they had arrived after us. Staff is casually conversing amongst each other with no urgency or respect for anyone's time. Completely unprofessional and will never go back. read more

Can't speak to the bad reviews I can only speak of my super easy experience and the things I witness that Sunday morning when I went . There were other people ahead of but still everyone got seen in a timely manor , all the staff I encountered that day were extremely friendly . I was new there but the registration was simple . If I ever had a needed to go back I would. They even called a few days later to check on me, I thought that was really kind . I am someone that hates going to the doctor , but they made having strep throat easy ! :) definitely would recommend to a friend or family if they couldn't get in with their regular doctor for some reason . It's good to know they are there . read more

Brought my son here because he wasn't feeling well on his birthday. Everyone was super friendly and so nice to him!! They were very fast and thorough. read more

Absolutely Amazing Staff! Could not be better in any way- but the parking lot is a NIGHTMARE! A new pizza place moved in and people actually park in the reserved spots for AFC and put their flashers on to get pizza! Unreal and disgusting! I had a sick child and had to park at CVS and run her in across two parking lots! Not OK! read more

Can't even get them on the phone - most of the time you get a dial tone after a few rings with no answering machine, when you DO manage to get someone on the phone they put you on hold for more than 10 minutes over extremely simple questions. "Are you available for DOT tests? Let me check - hold please." And thats the last you hear from them. Oh oh, and the hold tone explains to you how they do unscheduled DOT tests at ALL locations. Total lie. read more

Do not go here. I went in with what I knew was a bad case of bronchitis (I get it often). The Doctor basically dismissed me and told me it was viral and couldn't be treated with any medicines. Within 36 hours I was incredibly sick and managed to get in with my primary care doctor who was shocked that the Dr. here hadn't prescribed me with anything. It took me over 3 weeks to recover. Now I have a $500 bill from them - when they literally spent 10 minutes with me and did absolutely nothing. Do not go here. read more

Had the unfortunate experience of needing to find an urgent care on Christmas and AFC was the only place open- the staff is so, so nice and they were able to do X- Rays on site. I actually went back here for a follow up a week later after such a good experience. It's busy on weekends, but the weekday wait was fairly quick. It's also incredibly reasonable in comparison to other urgent cares and everything can easily be done onsite, which is rare. The providers are a mix of NPs, MDs, PAs, but didn't matter to me they were all super knowledgeable and caring and would totally recommend going here. read more

This Urgent Care is always helpful. I have had to come for a few different things as well as brought my kids and it has always been a good experience. I have never had to wait too long, all of the nurses are nice and accommodating and the Doctors are thorough and helpful as well. read more

Just came again and still has the worst customer service. Seriously the front desk people here are the worst and are so incredibly rude . All they do is laugh so loud and have no manners read more

I feel for the people working here. Not enough employees. Makes going here miserable. I would try any other walk in clinic over this one.

The best walk in clinic that we tried in Fairfield so far (since dr DiMatteo passed away). The lady at the counter was very nice and fast, the 2 nurses that did the initial check were very professional and courteous. And the doctor gave me a detailed diagnostic, easy to understand. I confirmed next door CVS was my pharmacy of choice and was able to pick up my medication in no time. Great experience. read more

My son went there for a physical last year. I was with him. We both had our insurance cards but they told us to pay it and they would submit it for reimbursement. When I realized that wasn't happening, I got the run around from them for months. Now the office manager Joe never returns my phone calls. Every time I call he's either on the phone or just stepped out. They always promise he will call me "right back" but he never does. Tiffany there was very helpful and the Doctor was good but they are not upfront with their billing process. I am a teacher in Fairfield and I can not believe the way I have been treated by AFC. They charged me $125 but they submitted my claim finally after months for a higher amount. Then the claim was denied for untimely filing! All I wanted was the money that was owed to me. I guess that's too much to ask for. read more

Great on-site service. Been there many times over the years. However, I've been trying to get someone to pick up the phone so I can get my Covid test results. I've been calling for a half hour. Phone is on a recorded loop. No one picks up. read more

The staff were quick in assisting me. Nurse Emmy was the one who attended me and she had provided me a great service with a great attitude. Excellent read more

Nice office clean and friendly staff but I am currently in the office and have waited 1.5 hours We were here at 8:30 am doctor was lovely wait was just so long. read more

Yes, it is hard to get through by phone because it's a revolving door in there, but I was in and out in 20 minutes! I did not have an appointment. I walked in asking for a rapid test. The lady at the front (Nicole maybe?) was so pleasant and friendly. The place was packed with people waiting inside and outside for covid tests and non-covid related issues. I was called back after a short wait, got swabbed, and left. 15 minutes later I received a call with my results. It was the best covid test experience I've had since the start of this pandemic. I'm so happy they take walk ins and that it went as smoothly as it did. I feel like it's a hidden gem. Highly recommend! read more

I called in advance that I'd be coming in for an employer drug screening. Once there, they had me wait a half hour before telling me that they didn't have the appropriate cups to take a sample. I was the only person in the waiting room, by the way. They apologized and gave me the name of a place nearby and that they had called in advance and I was expected. They didn't call- when I got to the second place, they were no longer testing for the day. Yep, they lied to my face. Basically, they demonstrated horrible attention to patient care for something small. I am glad I didn't have a medical emergency. read more

I came in with an unusual headache I was nervous about (as a serious hypochondriac). I didn't wait long and the doctor who saw me (a young women with long brown hair, I can't remember her name) had a great bedside manner and made me feel comfortable and at ease. I have been here once before and also had a pleasant experience. read more

Walk ins in general are hit or miss. This one is to be avoided. Staff is not friendly. Dont explain things. Cant handle a urine culture professionally. Prescribed a medicine that caused a reaction. The prescribed another that is not what they said they were going to perscribe. Useless!! Waiting to see personal physician who will fix this problem! read more

claim to be walk in clinic. Place was empty and I still was in the waiting room for an hour. Just need an exemption note for an exam because of a cold, they forced me to get a covid test (even thought I just had it) which then took another 30 minutes. missed another appointment and had poor service. Do not recommend this place read more

Horrible service! Lied about my sons results and caused him to be out of school for days since they never sent the test in to be processed

they will charge you incorrectly, they were supposed to not charge for covid and they charged hundreds of dollars. they are thieves!!!!!!!!

Because I guess there is no 0 star rating. Charged me a $20 copay to deny me the z pack I take every year around this time to get rid of what will most certainly turn into bronchitis now. Can't wait! I will not be returning here because this place is awful. read more

Dr shah was really good! Would request him if need to visit again. Wait time about 20 minutes and the doctor was patient and listened carefully. Great experience read more

Such kind staff! Including the receptionist, the nurse who did my blood pressure and things, the doctor, and Chrispin and Rachel. Made me feel comfortable. Great people. Thanks! read more

What a terrible experience. I came in with my wife at 8:06 this morning. 4 people in front of us 5 behind. She has an ear infection causing dizziness. Everyone in front has been seen and left. Everyone behind has been seen and left. Now the next crew to arrive has started to leave and she has not seen anyone yet!!! Don't waste your time at this place. read more

I came here after injuring my ankle playing pick-up basketball. I was registered and brought back to a room in a timely manner. One of the PAs came in and evaluated my ankle and decided to order an Xray (which they have ON-SITE!!!). After my diagnosis, I was placed in a walking boot (which, again, they had on-site) and given very thorough discharge instructions. All in all, I was in and out in under 60 minutes, which is INCREDIBLE, considering I had Xrays done! My last ankle injury, I spent over 6 hours in the ER for! From the front desk, to the back desk staff, everyone was extremely friendly and professional. I could not have asked for a better experience and will be returning here for all of my urgent medical needs! read more

I had an excellent experience here last weekend when I had to bring my son in due to a week of nausea and vomiting. The Nurse Practitioner, Sarah, was very thorough in her work up and reassuring. All the staff, from the folks at the front desk to the woman who drew my son's blood were professional and kind. I'm grateful to have such a terrific urgent care so close to home. read more