Staff and doctors are amazing. It's the now 3rd party billing that makes AFC horrible. The 3rd party billing is in a "different" country. And they've screwed up my families billing to many times to count. We have 2, yes two forms of health insurance. When you try to call to fix the issue, you can't understand what they are saying except for "that's your bill, pay now?" "We bill you, you pay" Avoid the medical billing shakedown from these 3rd party mobsters. They'll have you in collections for thousands over a aspirin that you never took. They do medical billing code like they are playing a game of bingo. AFC, if you want to be a better place, ditch the 3rd party mobsters and con artists. Staff and doctors are great, not worth dealing with a shakedown for your money because they have no idea how to bill your insurance. read more

Online registration and appointment option is wonderful. Everything is done before you go so no wait or anything to fill out. Staff is friendly and there's plenty of parking. The doctor was very nice and they did a Covid/flu test in office. Luckily it might be allergies or the cold thats going around. The offices are clean and comfortable and it was a very smooth, no wait visit. They do labs and other tests as well as physicals too so this is a convenient option if you're waiting for your doctors to fit you in or get sick during the weekend, as we did. It's in the same plaza as Kroger in the left corner. Easy to find and convenient. read more

AFC Urgent Care Roanoke - Urgent Care Near Me - Roanoke, Virginia

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Went for D.O.T drug screen and physical. Was in and out quickly. Everyone from the front desk to the doctor's were very nice. Definitely recommend read more

I came in for a worker's comp related issue and when I came in they didn't know anything about my paperwork which had been faxed to them. There seems to be no protocol in place and the lady seemed confused. Only when she went to the printer/fax machine did she find my paperwork and seemed surprised. The other nurse was wearing examination gloves while doing some administrative tasks either before or after seeing a patient. In hearing the conversations in the hallway (no patient information was said), I know they had some patients there with COVID. If she hadn't changed gloves and was keying in information on her computer there is a potential for contamination. I was placed in an exam room where minor surgical procedures takes place. Multiple open vials of lidocaine and other local anesthetics were there and unlabeled with time opened and "use until" dates, which is a Joint Commission violation. My provider came in and did a thorough, yet limited exam in which no X-rays were ordered and the diagnosis was made without ruling out any fractures. This is not standard of care. I went to the facility I was referred to, not my facility of choice. While my symptoms were minor in nature, I've seen folks with lesser injuries have hidden fractures or other complications that were very serious. I really was disappointed in the care and the worker's comp process. I would not recommend this facility and will not utilize them for care when more efficient and comprehensive options exist elsewhere. Very disappointed. read more

I have visited AFC Urgent care multiple times for yearly physicals and labs for my schooling. They are very nice, but they are horrible within their billing. The first few visits my wife and I had paid a bill upfront for all costs at AFC and then later received an additional bill because AFC billed wrong and failed to pay labcorp for using their services. Usually it took one quick phone call to get this situation fixed, but this past time I used them I was double billed. I was charged over 200 for a physical and TB test at AFC, then later received a bill over 200 dollars from labcorp for the TB test after AFC ran my insurance (they told me they were not going to run my insurance). AFC was supposed to pay Labcorp for this. I called AFC's billing department 3 times with them saying they were working on it and it would be solved that day (sometimes rude to me as a patient). I also called labcorp a few times (who actually were patient, kind, and understanding of the situation). Needless to say the billing department on the 4th time calling them told me it was not their problem and I needed to figure it out. AFC Urgent care has committed medical fraud. I was double billed and they get to get away with it. Not only was I double billed, but they wasted my time. In addition, the original service for my TB blood test, I had to come back because the staff taking my blood was using the wrong vial (they tried taking my blood 5 times in 4 different spots). Luckily another nurse knew what she was doing and took my blood on the first take using the correct vial a week later. read more

The two ladies at the front desk were not professional whatsoever. They were loudly arguing with each other the entire time i was there. Everyone was able to hear their business. They were very pleasant with me but super rude to another lady that was there who had questions about their new billing policy. When she asked why they were keeping her card on file she was rudely told "new management not my rules i just work here" Several people who checked in after me were seen way before me. The Dr. was a lady which was nice very kind and informative but gave very limited options. the man who did my x-rays was super friendly and informative as well. read more

My husband went here a year ago and it was fine. He went in yesterday and they were trying to charge him the full amount of the visit even though we have private insurance and our out of pocket is only $50. I called our insurance company and they called this office. They said they are now owned by a private company and their new policy is that you pay up front then they will refund you after the isurance goes through. Not for us. We will go to another place in town who takes our copay and we can go about our business. I wouldn't go there again. read more

Was traveling for business and got sick feeling. I walked in here. They said they took Aetna so i Visited for a sinus infection that was never diagnosed here. I left with no prescription no plan of care no anything. A few days later, I returned home and went to my primary care physician, and was diagnosed with a sinus infection. I received a prescription and was pleased with that. However, I was out of pocket twice. Now three weeks later, I open my bank account to see an unauthorized charge from this establishment for $242. I've been on hold all afternoon. No invoice no nothing. Very unprofessional and will not return. read more

On Sunday, September 24th of 2023, I was serviced at the AFC Urgent Care at the following location: 602 Brandon Ave SW #222, Roanoke, VA 24015. The receptionist took my insurance card (Aetna Student Health) and confirmed that I am "in network"-- thus, I paid the usual copay of $25. The visit itself with the doctor lasted 3 minutes and did not involve any labs, examinations, or prescriptions. Later, I receive a $200 bill for an "out of network" office visit. After speaking with my insurance company, it appears that I saw an out-of-network provider-- without my consent-- and was billed for it. read more

Dr. Kelly and staff were very kind and compassionate. I recommend them to my family and friends. There were several people ahead of me but the patients were taken care of promptly. I received great care and even a follow up call to check on me. My referral for a specialist was taken care of as well. read more

AFC Urgent Care Roanoke - What happens when you fall backwards over your lawn mower in your shed. - Urgent Care Near Me - Roanoke, Virginia

Showed up as a walk-in around 9am for a gash near my forehead I waited approximately 5 min to be called back where I was greeted by a very friendly nurse who cleaned my wound while letting me know possible outcomes after she after the nurse left it was less than another 5 min for the Dr to come in I have been here before and other than my PCP this is the only place I trust for any of me or my families medical needs the Dr gave me 3 staples and good as new I walked from vinton to this urgent care walking right past roanoke memorial it was worth the extra 20 min walk. Thank you to all the nurses an the Drat this afc urgent care read more

AFC Urgent Care Roanoke - The wonderful job the care team at afc urgent care did for me thank you - Urgent Care Near Me - Roanoke, Virginia

They are efficient and after reading the reviews, its a real hit or miss on actual health care. My visit today was a major miss. 10 year throat cancer survivor who can only us a g-tube for any and all things into my body was given a capsule prescription. Practically useless. The doctor never bothered to think about this even after I told him. I told him that I dehydrate easily and felt like that I was now. No response. Asked if I needed a note for work. I'm retired. I asked it I could get a pint of IV fluids to keep the headaches and dizziness at bay. We onlY do that in emergencies. I guess I should have passed out in the lobby. My GP is booked thru March and have no sick visit times. What a waste time. At least they wasted it efficiently Update: I was called by the clinic today and they apologized for the bad experience, comp'd the visit, and offered to correct the medication. They also offered to get me in but I had already made arrangements. read more

I was sent here through PreCheck for a drug screen for a medical school rotation and I was turned away twice. THEY DO NOT TELL YOU that they stop screening at 4 pm despite being open till 8. I was told that as long as I was in the building by 4 I'd be tested and I was turned away 2 consecutive days in a row. They also promised me they'd hold on to my paperwork since I'd be coming in the next day and lost the same paperwork all 3 days. DO NOT COME HERE they are disorganized, slow, and make false promises, are incredibly inefficient, and provide differing information depending on who you ask. read more

I went in there today get seen for laryngitis. usually my experiences there are great but this time is the reason why I will never go back. I have insurance through my work and they told me that afc policy has change for group insurances. They wanted me to pay $180 up front to be seen. I have never had to do that before at afc. So I asked the lady why. And she kept telling me the same story. It came to a point Where she told me to sit down while she figured it out. And I told her " Im good standing, I'll just wait here" she then yelled at me and told me " if your Gonna have an attitude with me, we don't have see you!!" i was so shocked!!! I got my mom to come down to talk to a manager cause I was so upset and the lady working the counter told my mom I called her a bitch ( which is false!!! I was to upset to even speak) and also told my mom if she didn't leave she was calling the cops. do not come here they are rude!! and out for your money only... I went to velocity care and only had to pay them $20 read more

Beware! My wife and daughter both were ill several weeks ago and were unable to get in to our Primary (so many were sick at the time), so went to AFC. No issues with the staff or service at the Midlothian Office . . . however . . . they submitted billing to our insurance (Aetna) under the wrong, out of network, name - they are listed twice with Aetna, one in network (with a DBA) and one out of network (without the DBA). When Aetna denied the claim, AFC dipped into my daughters checking account via the Debit card they had on file from a previous visit). The also took money out of my FSA account (which they had from the co-payment) for my wife's balance. I have been fighting with them for weeks to refund the monies and resubmit the billing under the correct name with Aetna. Many calls, escalations (so they say), manager was supposed to call me back - never did. If you have Aetna insurance, do not go to AFC. Run . . . and hide. read more

Very helpful and so kind!! loved all the staff , they made my visit very welcoming !! Got me in very quick and took great care of me .

Not a place I want to become a Yelp! regular. :-) Had to visit for a bad sinus infection while I was hundreds of miles from home... Wait time: 20 minutes 2 people ahead of me Office was run efficiently, doctor helpful and did not rush. Prescription worked! And staff very friendly! On the downside, but as to be expected...it is very noisy with TV, desk (phones, copiers, bustle) and by the time I was called back there were 7 people in the lobby & 3 at desk which felt chaotic. Of course, all the noise is not comforting when you are sick and tired and achy all over...a glass to muffle the sound between the office work and lobby would have helped and would have also kept patient info more private. TV on mute would have been a bonus. read more

AFC Urgent Care Roanoke - just the way it goes... - Urgent Care Near Me - Roanoke, Virginia

Called to see about getting test due to possible exposure, was told they do not test, very misleading. told to go elsewhere.

I prefer to go to AFC whenever I need care. The doctors and nurses are very professional, caring and considerate. The wait time is low, which allows me to be seen and treated, then get on with the rest of my day. I would recommend this facility to needing care! read more

We have had our son here twice for those unpredictable small child injuries. The last visit was for glitter in the eye. The doctor who saw our boy was Dr. Depret-Guillaume, and he had a fantastic bedside manner. Kind enough to help our distressed child feel at ease and professional enough to evoke confidence as well. After a small bit of numbing drops in the eye, the glitter was out and all was well in 4-year old land again. It's worth noting as well, we have never had to wait more than 5 minutes to be seen which is frankly amazing. read more

Went here a lot during flu season and such. This place is hit or miss. One day you'll have a competent doctor who cares, and the next you'll have some angry old lady/man dressed in a doctor's coat who is going to misdiagnose you or say nothing is wrong when you clearly are sick. Next this urgent care is giving out primary care services. Only do this if you need help monitoring small things like an infection, high blood pressure, broken limb, etc; or you need your yearly phyiscal. Anything serious and they will just send you to the ER like every other urgent care facility. Also, sometimes they forget about your apaointment. Over all this place okay. read more

I used them for a recent Workman's Comp claim and follow up visit. Mr. Kennedy, the Physician Assistant, provided excellent, thorough service on both visits. I plan on using them in the future for personal visits! read more

Arrived on Sunday at 8am. By 8:25am meet with the doctor. He listened and prescribed a full course of treatment. On my way home at 8:45am. Facility staff was nice, worked quickly and the atmosphere was clean. Highly recommend this location. read more

I would not recommend this place to anyone, very rude staff, does not accept Medicaid, I mean who can afford those costs out of pocket especially in todays society, wait time is ridiculous, an appointment is not needed but if you want to be seen at a reasonable time then I would absolutely make an appointment. If the staff hate their job that much or dont like people that much they shouldnt work their. Dont take it out on the patients because you dont like your job. read more

It was a busy time and I was seen within 20 minutes. The doctor and staff were extremely helpful and friendly. I will be going there again if I need to go to urgent care. read more

To be an urgent care, they are pretty awesome. I always go there. Sometimes in place of my PCP's office because I like how quickly they have you in and out and you don't feel rushed. read more

Wow. Finally a DR that seems to actually care! My needs were addressed, tested, and an actual result. Very impressed.

Great Care! Nice front desk that is willing to help you in any way needed! Doctor was so nice and listened to every word I said so that he got my info correct. He gave the meds I was use to and knew worked best for me. I very much recommend this urgent care! I wished it was a family practice! read more

Not as good of an experience as i would've good given the previous reviews. One reverting was great, the other was very rude and eager short. When asking the question "do i have to pay prior to service or after service? " she rudely stayed that i signed a paper agreeing to pay before service, not the case z the paper says at time of service. My file up question "if not treated here do i receive a refund/how long will it take? " she responded shortly and was overall very unwelcoming. And then acted as if it was me with a problem. I informed her she's coming off rather rude so if i am seemingly getting upset it was because of how she was acting towards me. She continued to be rude by placing my receipt on the counter and telling me to sign the top copy. I handed her the receipts and she slammed the bottom copy on the counter. Once in the back when in the bathroom the toilet had dry urine stains on it, and there were tissues along side the base stuck to the toilet. This was disgusting. Bottom line i will not go back to this location. read more

I went for a drug screen today. I was the second person on line and after 40 minutes of waiting, I just left. Unbelievable. The location is excellent, but the staff is completely incompetent. I had been there before with a broken wrist. I waited forever and finally got to see the MD. They did not tell me that their x-ray machine was down and I would have to go to another facility and then come back! They tried to give me a splint before they even knew what the issue was. Of course they did, they charge 1000% markup on DME. I decided to just go to another facility and they billed me for the visit despite not being able to do anything but look at it. Too bad you don't have zero stars. read more

The Rx didn't get sent to the pharmacy. Upon arrival 3 hours later, I had to call AFC to get the ball rolling. Everything else was quick and efficient. read more

Some of the staff here not to friendly. I had asked for my records. Was told to have seat and get them for me. Finally I was called back to see Dr. Once I came out I said can I get the records. They had forgotten that quick. read more

I have had a nagging hip injury for a few weeks and nobody could tell me what was going on. I finally came into this facility and they x-rayed me and gave two shots of medications. They even took the time to fill out my paperwork for me because I had to lay on my stomach to try and alleviate some of the pain. At the end of the visit, I was aware of the issue and already starting to get relief. They did a tremendous job and I highly recommend. As an attorney I see doctors all the time and these people have customer service down to a T. read more

This urgent care is affordable and I never wait more than a few minutes to be seen. They are thorough and much quicker and cost effective than visiting a primary care for diagnosing and treating colds and other ailments. And with no appointment needed! I had a bad experience at the CVS minute clinic at Towers and am so glad I did, I might never have gone to AFC! read more

Wow, I was just at this location earlier today (July29th, 2019) around 3pm due to horrible shoulder pain and was seen within half an hour by Dr. Ross Shauberger. His bedside manner is fantastic and his medical knowledge is outstanding. He fixed me within 20 min and I was able to function again and go on with my life after having soffered for weeks on a daily basis. He is an angle and has hands of gold (figuratively). He diagnosed me very efficiently and treated me above state of the art...I am blown away. I did not have to beg for help...I just showed up showed what hurts and how it happened and next thing I know I was treated as if I was a VIP patient which I am not. This was my first urgent care visit ever and I could not have been luckier. His medical assistant/x-ray tech was so sweet, nice and gentle and was there to help. His phlebotomist is so good at what she is doing that I neither felt the needle stick going in nor out. She must have been a mosquito in her previous life. His PA was awesome too! I am still trying to comprehend how amazing my experience was and this is definitely my new favorite place to get my health needs met. VG read more

Facility and staff fine. Almost 3 months later checking account had charge from facility. Upon investigation was informed facility withdrew anything not covered by insurance although no communication had been made with me about amount owed. Stated this was their policy. Questioned how they made their customers aware of what they were charging for and was provided no answer. Could have charged anything and customer would have no idea what they were being charged for or how much. Very poor practice. My family and I will not be back. read more

The service was terrible. No manners, no sense of courtesy. No ability to communicate with me, the patient, as to what I needed to do even after two weeks. Incredibly disappointing. Avoid if you can. P.S. There are other places in Roanoke who will give you the same service for a better price with some professiohnalism thrown in. Call around. read more