My doctor, Adrienne Kinsey, works out of this clinic and since I have been going there for my…read moregeneral physical exam, it has always been a wonderful experience. First of all, the clinic uses the very convenient app MyChart to communicate with me, things like when I have my next appointment, show me my blood test results, and even to have me check in the day of my appointment. I can even text my doctor a question I may have regarding the blood test results, and she will promptly reply. Second, the clinic has its own x-ray and blood test labs, which makes it very convenient for me when the doctor orders any of these. Not only are these labs equipped with the latest in modern equipment but also the medical staff that work there are very friendly and efficient. Third but not least is all the staff who works there are very welcoming, friendly, and efficient. From the receptionist who welcomes me when I arrive for an appointment, to the RM who takes my weight, temperature, and blood pressure, and takes me to the room where my doctor sees me. To my wonderful doctor who carefully examines me with my best interest in mind. To the phlebotomist who draws my blood and prepares it for texting. To the exit receptreceptionist who takes care of scheduling my next appointment and prepares and prints my After Visit Summary. Quality customer service like none that I have ever received in any other clinic before is what makes me rate this clinic with 5 stars and highly recommend it to all those who read this review.

I have just started going there. My doctor transfer to this clinic from the one in Salem. It's a…read morereal nice place. Very safe. Very big and comfortable seats. Very clean.

Ratchet. Rushed, distracted doctors. Will spend 10 mins with rapid fire questions. Suspicious of…read morepeople of color in provable distress and pain. Bias is rampant. Business model looks to be to turn over as many clients (because you're not treated as a patient) as possible. Stack billing. Move on to the next. Low quality commucation. Low quality care. Take a witness always. It gives IDGAF "I could care less. I'm here for the check" in human form. Choose another clinic if you want to live!

************tammy moore*********** i was told she was the…read moreoffice manager, she is very rude and nasty i don't understand how she has had a job this long. i will be reaching out to dr. michael jeremiah who is the chair of the department of family and community medicine at carilion clinic and the virginia tech carilion school of medicine to make a formal complaint against this lady. tammy moore with north roanoke family medicine she is a liar also - told me next appointment avail would be in late nov. got a ms stephaine on the phone a team lead (someone under her, when i asked for a supervisor) and ms stephaine found an appointment for oct 6th.. not only is she rude but she is pushing people off frm seeking medical attention and that is very evil........... to be in the role and not help a pt seeking medical attention asap she really needs to be investigated.. again she is with north roanoke family medicine located on peterscreek rd.. if you have had an issue with this lady please reach out and make your complaint she could be causing someone serious issues by pushing them out and not making appointments asap.. 09-23-2025

April 2025 great staff and wonderful care my family doctor…read moreof 20 years retired and I have been with Roanoke Family Medicine for almost 2 years now very nice to deal with an independent owned group NO corporate crap like hospital owned groups the truly physician owned practice is almost extinct they days in our area of Virginia but this group is wonderful to deal with and I hope they are around for a long time Great care and wonderful staff

This office will abandon you in time of need. Was immediately pulled from all anxiety meds that…read morehave been prescribed for years,all because of a failed marijuana test. Then they look at talk to you like a junkie. This practice is embarrassing.

Doctors are fair-but people who answer phone are curt and very close to rude. Just so busy doing…read moretheir job that they come across as to busy to listen to you and not inclined to help

What was a great practice has sadly gone downhill since the departure of Dr Patton. The office has…read morebecome militant and their service level has fallen off. Don't expect much from the front office. All you'll get is heartache.

I have been a patient of this practice since it days as Back Creek Clinic. It was a very good place…read moreto trust your health to and to depend on for the best in medical attention. That has changed drastically for the worst since Lewis Gale took over operations. It's very sad to see what it's become. I have been sick for over two weeks and have tried several times to get an appointment to no avail. I now am left sick and feeling like I no longer have access to a Doctor or practice even though my records are here. I would not recommend this practice to anyone, please do yourself and your health a favor look elsewhere.

I have supported this facility for over 25 years. Schedule an annual checkup over 1 year ago…read more After traveling over one hour for my appoint and running into unexpected travel delays out of my control, I arrived at my scheduled appointment 30 minutes late. The receptionist told me that they have a very strict 15-minute late policy but would check with the physician to see if they could work something out. Despite the fact of traveling over 1 hour away and fighting heaving traffic to get there, the physician told her that I would need to reschedule. The problem is, they done have any more openings for the remainder of the year and I can't get any refills on my daily medications without seeing the physician first. After supporting this facility for so many years, I would have expected a little more courtesy from their staff and new physicians. Unfortunately, the chose not to accommodate, leaving me in a vulnerable state. I will not be going back go this facility and would not recommend them to anyone else!

Dr Andrews treats you like a person, he is old fashioned you wont find a bunch of computers in hie…read moreexam rooms. I think that's a plus, I have been to others doctors that spent all their time looking at the computer monitor not me. He always has a joke, sometimes they are a little corny but they still make you laugh. I recommend this place if you live int eh Fincastle area.

I have gone to Andrews all my life. He is great at making the patient feel comfortable and always…read moretells a joke. But is very serious about treating the illness or injury. I'd recommend him for sure!

A great family practice staffed with quality personnel. Dr. Dan is amazing, as is Christine. Anna…read morehas been a great addition to the staff. They get to know you personally and become like family. Great doctor giving great care.

Support staff is excellent; very kind, and helpful!…read more The practice has one doctor who is not very knowledgeable about anything outside of normal. I would not recommend the practice for anything other than routine medical care.