I went to this urgent care after getting glass stuck in my index finger, and I genuinely had the best and most comforting experience I could have hoped for. Right when I walked in, Paige greeted me with so much warmth and kindness. She handled all the paperwork effortlessly and immediately put me at ease. Once I was taken back, Erika took my vitals and was incredibly gentle, calming, and professional. She talked to me throughout everything, reassuring me and making me feel safe in a moment when I was really nervous. The procedure itself wasn't easy--I had to be numbed with a large needle, and it was painful--but Ally was absolutely amazing. She worked so carefully removing the glass, and Erika stayed right beside me, talking me through every moment. Their bright, positive energy truly made such a painful situation feel manageable. I'm so grateful for Paige, Erika, and Ally. They treated me with such genuine care and compassion. read more

Yelp had terrible reviews and I was anxious about visiting AFC - Souderton. my experience was 100% positive - treated quickly and professionally. all the Yelp reviews were about 2 years ago - it looks like management made a decision to improve service read more

Horrible the bubble heads working there no nothing.I was given a covid diagnosis when i had broncitis as i said to the girl the red head taken the notes.A real gem there attitude for days.Then even worse the bubble head dr they have there Joke!!.What a joke.I was left to die for the longest in the room while she did 3 test on me to see if I had covid which I didnt.any way your not suppose to test the sample over and over.I had classic symptoms of broncitis oh and the horrible noises in my chest were just post nasal drip I was told here.not hardly went to another urgent care. Who told my test were negitive for covid and i had broncitis.wow look at that.Need to hire expierenced people my god.I wouldnt leave my dog with them .also i asked for my copay back why should i pay them for miss diagnosis and being just stupid.If you go here dbl check those covid test ok read more

Worst place to go a week or so ago I went there for ankle injury . And their X-ray machine was down and also had to deal with someone named choloe she was awful , she looked at my ankle and said gout and prescribed medication. She didn't even offer any kind of pain meds . Something told me go somewhere else went to patient first they said a bad sprain and no gout and they gave me an air cast and took good care of me . So don't go to this place it's awful and needs better people. read more

It's absolutely APPALLING, the poor service and continued deplorable behavior by the staff and associates at this facility. I wrote an honest, direct, (and witnessed) 1 star review of my experience here yesterday - based on the dangerously incompetent behavior of the Nurse Practitioner, Chloe, on Saturday. Today I received a phone call from Rachel, who identified herself as the office manager, questioning the events that occurred on Saturday. After stating that she herself is "not familiar with the medical aspect of things", and she "will speak to Chloe", she apologized for the circumstances and wished me well. She was polite & made no excuses, making it clear that she really had no ability to ensure this doesn't happen to someone else, going forward. Now, for the truly despicable part; After zero reviews on their site for over a WEEK before mine, within MINUTES of my conversation with Rachel, three (Yes, THREE - that's not suspicious or anything, now is it?) 5 star reviews show up, one specifically mentioning the incompetent NP (Chloe) I dealt with on Saturday...So, obviously ETHICS are a weak point for this establishment, as well! I would recommend you go ANYWHERE else but here! This place is a DISGRACE to medical professional everywhere, and DANGEROUS to patients who wind up there looking for actual medical care! F- for these folks, in EVERY regard!!! This is the original 1 star review: Well, when you are feeling really sick & not into doing everything on your phone, the sign-in process is tedious, at best, but that is no specific persons fault. Yesterday was my first time there and the REAL problem is when the only Nurse Practitioner on duty comes in, goes to look in my ear and jams the hard plastic thing INTO my eardrum!!! I yelped in pain & pulled away, and her immediate response was to tell me that she did nothing wrong! I explained that she hit my eardrum, causing significant pain, whereupon she spoke to me condescendingly (as if I were a 3 year old) telling me that she had to look in my ears...and poked my eardrum AGAIN!!! Well, that time it was the manufacturer of the plastic sleeves (used on the light) AND my ear canals' fault, for being too short! At this point, she huffed and said (in an even more condescending manner, if at all possible). "Well, I guess I have to use a BABY one on you!" If I weren't so sick, I would've left, but we had already waited an hour ( Nobody was in the place when we arrived, nor when we left, so I have no idea what that was about). Cautioning her to be careful, with the shorter sleeve, allowed her to look. According to her, my eardrum is swollen - BIG surprise after being violently jabbed, TWICE, right? Bottom line? BEWARE!!! The Nurse Practitioner, Chloe, is incompetent at best, and DANGEROUS at her worst! I'm grateful I had a witness with me, because the sheer idiocy & attitude exhibited by her was UNbelievable! My ears were absolutely fine when I walked in - not the issue I was there for, at all. I have been in constant, sharp pain since she did this to me & my hearing is diminished in that ear! Tomorrow, I'll see a specialist to determine how much damage she has done to me! DO NOT TRUST THIS CENTER! read more