Great experience. Gary and Ed were great. 3x Xfinity…read morespeed. 772/637 instead of 281/20.5 Xfinity. Highly recommend.

We were contemplating cancelling our cable/internet with xfinity for a while, and after chatting…read morewith Gary when he randomly stopped by one day, we decided to make the switch! Gary was awesome to work with - he was available to answer any and all of my follow up questions, thorough with the steps of the process, and consistent in following up to ensure everything was going well. new internet is WAY quicker and cheaper - highly recommend!

We've had this internet since it was installed in 2001 by its original company. At the time we paid…read more$20/mo for 100/100 speeds. Now, in 2014 we're paying $80/mo for 30/10 ... 4x the price for less than 1/3 the speed. And the internet. is. terrible!! It's gotten worse over time because they simply don't care. Last month I set up an outside service to ping my house every 2 minutes or so, to see how often my internet went out. It AVERAGES 6 times a DAY....and during that time there wasn't a single day my internet connection didn't drop (usually between 12 and 2am) Today, 12-13-14 (A Saturday) my internet has gone out 68 times. And it's only 8:30 PM (it dropped twice while I was writing this review) This is so stupid because who are you going to complain to? There's no accountability, and there's really nothing better. I've sent their support dozens of e-mails and have NEVER gotten a response. EVER. When you call they treat you like you're an idiot ... and YES, I have been working with computers for the last 10 years and YES I know when it's your problem and not mine. I hate Comcast, but I might just swallow my pride and subscribe because this is ridiculous. Would never recommend. Would file all kinds of complaints if they even cared.

A tree branch knocked my wires down, and AFConnect was here to fix it within a couple of hours…read more They are courteous, kind, and helpful. I have had AFConnect for many years, and have had very little trouble. In fact, in over ten years, this is only the second time I have had to call for help. I have been very pleased with their service.

Wasatch Broadband was absolutely amazing! Everything was perfect…read more On their website, it says: "Unapologetically the best internet in Utah. No hidden fees. No taxes. No data caps. No cancellation fees. No price hikes. Speeds always fast." This could not be more true. Other companies are kind of scammy and have a bunch of hidden stuff...not these guys! They are awesome! Since building my house and moving in, I have been in the biggest battle with companies to give me wifi. The city is rolling out fiber to everyone, which is causing a ton of issues for people who don't have fiber available to them yet. Essentially, companies will refuse to put wifi in because "one day I will probably have fiber". The company that rhymes with infinity was horrible to try to work with, my own cell phone carrier wouldn't help me, and the city couldn't care less either. It has been an extremely frustrating process. Wasatch Broadband was recommended to me from a friend. I reached out to Wasatch Broadband to see if they were willing to help get me wifi, but admittedly, my hopes were not that high. They responded to my text in a very timely manner and we went over the details. Y'all..these people were able to come to my house the next morning! They were there like 40 minutes early and there was a whole crew ready to work on my house. I am not entirely sure what they did but I magically have wifi in my house now. The prices are dang near unbeatable, especially for what you get. There was a whole crew that came to my house and they were all super respectful. I am so happy with the entire experience. I will be recommending Wasatch Broadband to everyone I know. I can't thank them enough!

update! customer service was awesome they came out spotted the issue on an old install done by a…read moreprior company fixed the problem now runs better than it ever has

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

I came home today to find that a corner of my yard had been dug up and opened for what I understand…read moreis a UTOPIA installation. What concerns me is that no one contacted me beforehand, left a notice, knocked on my door, or otherwise informed me that work would be taking place on my property frontage. I had seen crews working across the street to provide service to new neighbors, but I had no idea that work would also affect my yard. When I spoke with the workers, I was told this is the only access box on the street and that if additional neighbors request UTOPIA service in the future, similar work may need to be done again. In addition, the work area has obstructed access along the sidewalk. We have small children in the neighborhood who regularly ride their bikes, scooters, and play along this route. Today, the excavation and equipment created an unexpected obstacle and safety concern for children and pedestrians using the sidewalk. As a homeowner, I believe residents deserve advance notification when construction or excavation will impact their property, even if it is within a utility easement. A simple notice would have allowed neighbors to plan accordingly and be aware of any temporary disruptions or safety concerns. I would appreciate an explanation of the notification process, what steps will be taken to restore the area, and whether residents can expect additional disruptions in the future if other homeowners request UTOPIA service. In addition to the pictures from this afternoon... I have posted a picture of what utopia could do in the future to protect homeowners and children and community people from getting hurt Thank you for your attention to this matter.

The technicians that went to my mother's house decided that it would be smart to drill through the…read moresewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else.

An update to my 11/24/2014 1-star review of Digis:…read more Approximately one week after I posted the November 24th review, a representative from Digis' phone center called me regarding the problem I described in the review. She left a gracious, apologetic message saying that she and the phone center's manager were concerned about my situation. Over a weeks' time she called every day or two and left messages equally as conciliatory and apologetic. I talked with her yesterday and had a mostly satisfying conversation with her. I'm updating my review from a 1-star to a 3-star based on the following: 1) I finally got the apology I wanted. It matters less who did what and why; the most powerful peace offering is a simple, genuine "I'm sorry". 2) She offered more regret than excuses. Although, she did say that the billing clerk may have been concerned about losing her job...as if that was an appropriate excuse for hanging up on me. An employee with her "skills" should be concerned about losing her job. 3) I was offered a free month of service. The woman who called me was in a rough spot. Converting a furious customer to a happy one is a tough row to hoe! She did a great job apologizing, expressing empathy, explaining that the billing clerk(s) would receive training (nice touch!), and then offering a free month. Definitely a customer service win in my book. And then a really interesting thing happened: I was offered a couple skiing passes to update my Yelp review. Now...before you write me off as a sellout, or point out that I finally heard from Digis ONLY after my negative Yelp review, let me tell you why I feel even more comfortable about staying with Digis. I admire (and I'm a little difficult to please) the strategy of monitoring Yelp for feedback, the tenacity of the woman who called me a dozen times over a week and the offers of empathy combined with free service. In my mind, Digis has taken seriously the fact that they have a customer-service problem and they are focusing on improving. I'm comfortable revising their rating to a 3-star A-OK. Finally, I'll disclose the fact that I don't ski, so the passes wouldn't have been enough to sway my decision to update my review. The passes won't go to waste, though, as my partner and his son will enjoy, and appreciate, a day on the slopes courtesy of Digis.

Lies and more lies. False advertising. 9+ months with these losers and only one month has the…read moreservice worked correctly. High ping times. 0.02 Mbps downloads on a 7.0 Mbps plan? Seriously how incompetent can you be? Multiple service calls, Admissions by tech support of overloaded or faulty towers, promises of upgrades to new technology. You really can't get ANY worse than these guys. EDIT: They never have picked up their own equipment. Called them no fewer than 10 times to do so and that it was sitting in front of my garage waiting for them. Then 6 months after I kept reminding them to come get it they sent me a bill for the equipment. Needless to say I didn't pay the bill for their equipment. I think Yelp needs a Zero Star option.

Customer service was excellent. I really liked that they had enough people to help everyone.read more

Never had worse help. Had a phone lined up then gunner ill advised me to cancel the order, then…read moreproceeded to tell me he couldn't actually restart it and help me complete it. Contact with Verizon has been useless all day.

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!