This chase bank is a nice small branch with a covered ATM out front. The staff is helpful and…read morepolite. Each time I come in here I enjoy my transaction and I've never had a problem here.

Refused to allow me to charge a large amount even though I had the cleared amount in my account.read more

I have an account at Visions Credit Union but Iive by the Palisades office in New City so I can…read moremake my deposits there. Service has always been bad as tellers sit on their telephones and manager in corner has an airpod in her ear. There were two gentleman over the past 5 months that were there and the nicest people. Always joking around with the customers and made it a pleasant expierence. They are no longer there. I wonder because if it is leadership or just atmosphere

This morning I visited this branch to make a quick deposit and waited over 20 minutes for the sole…read moreteller to help me. He was busy serving another customer, which through no fault of his took more than twenty minutes as he was already helping him as I arrived. OK, a twenty minute wait for a transaction that took 30 seconds to complete. I'm writing this because there were two other bank personnel who helped people with transactions that needed more than teller services, both of whom walked passed me several times. They saw me standing there for a protracted period but neither acknowledged me. Had they recognized my wait or tried to help in some way, I would not be writing this. But they didn't. The lone teller, looked up after a while understanding that I was waiting for him. In his defense, when I stepped up to the counter, he apologized and thanked me for waiting. He is the only employee who did right by your corporation and you call yourselves The Convenience Bank.

The branch is on Route 59, but it's easy to get in and get out of the parking lot…read more First time I've ever reviewed a brick and mortar bank. I found the service to be excellent. I explained my predicament with the mobile app. It would not except a check, Darren understood, and took care of it right away. That was a relief. I would recommend this place even though it's about an hour away from me

God help anyone that does business with This bank !…read moreI'm not joking ! Just got a fair new car had to finance it Unfortunately ! Most people do ! Wish they could have gone Elsewhere but it is what it is ! My credit isn't great unfortunately ! I wanted to pay them online Guess that's going to happen ! Will have to send them "checks" Just like the other idiots ! From sleep number ! I wanted to pay them online too But now they expect doubt payments After I wrote them a check ! If they had just read me letter ! "Everything" is a machine today ! How can you do any kind of business ?? It's crazy !!

Had a very respectful and extremely helpful experience today, thanks to Cherry and a manager…read more Thank you very much for your help in making my finances especially helpful for Me today. My experiences at this branch have always been pleasant and helpful!

I would never use this bank. If it were the last bank in the area I would put my money under my…read moremattress before using this bank. The worst customer service on the planet and the nastiest staff. Dealing with them is a horror.

Ride to the bank to cash a check that was drawn on the bank at 10 a.m. on the snowy morning. I was…read moregreeted by a somewhat for the young lady on the platform and when I asked to cash the check she told me that I could not because I didn't have an account there to check was drawn on The Chase Bank I asked her that if I could open the account so that I can deposit the check and she told me know that there was nobody there to open an account. What can you do for me I replied she says Come back later, I walked out

Unlike the other reviewer, I have been a long time customer of the Middletown Road, Nanuet branch…read moreof Chase. Another difference was it was a sunny day. However, what is the same is the one star rating, and the uncaring lackadaisical attitude of the people that work there. I went there to have a one page document notarized. It would have taken a minute. The Manager, who knows me, said the Notary was busy with a customer and asked her how long she thinks she would be busy. "At least an hour"the clerk said. Then the Manager said "She will be busy all day, make an appointment for tomorrow" I told her the urgency of the document and said it would just take a minute. She told me to go to the Pearl River Library to get it notarized. I went to a bank a few blocks away and they did it immediately (I don't have an account at that bank). I also asked the Manager why I was only getting 0.01% interest there while other banks are giving over 3.0%. Her answer "They are not J.P. Morgan, they are a smaller bank who wants your business." That said it all. And if you try to complain to the Corporate Executive Office you would get confirmation they don't care about you. What J.P. Morgan Chase don't seem to realize is that even if your money is in one of the smaller banks, it still is FDIC insured.

It's been a long time coming, but I've meant to leave a review for this bank for the longest. Ellen…read moreBrooks has helped me a couple times, I wish I had listened to her the first time, but I thought I knew everything and she did not pressure me to listen, but I wish I did, cause then I wouldn't have had to go back to her again a second time. The second time, I listened to her, applying for financial help was easy and comfortable. In this economy it's getting really tough, and it's really good to know that there are people like Ellen that is looking out for YOUR best interest. I can't express enough my gratitude and I should have left this review/comment months ago. But I've been able to breathe a little better with Ellen's help so I've been enjoying life a little more

From the owner: Our goal is to serve our entire membership with the purpose of improving lives by promoting…read morefinancial literacy and money management skills.

Slowest customer service around....problem after problem after problem. It just never ends.....read more

The atms at this location are broken more often than not! I have been a customer for 8 years but…read morethis inconvenience is making me look into changing my bank

The wait time on the Saturday was not bad at all. I was greeted right away and had the pleasure to…read morespeak with Roberto Vilchez. He was extremely pleasant, knowledgeable and thorough. He took time to go through all options, and we discussed which options and products were best for me. It was an extremely pleasant a productive experience. Roberto Vilchez is an asset and an exemplary employee. I'm really satisfied.

Very incompetent bankers. Particularly around business banking. Long wait time even with an…read moreappointment scheduled.

If you're looking for a mortgage lender who actually cares, go with Bobby. He made my first…read morehome-buying experience seamless despite a very tough market. Bobby is attentive, always available, and incredibly thorough. He never missed a call or text and was always ready with a solution to get my offer noticed. He truly listened to my needs and helped me close on the perfect home. 10/10 recommendation

Bobby was recommended by my brother who closed on his home a few months ago. My experience with…read moreBobby far surpassed my expectations. First home purchases are perceived as stressful and complicated. Not in this case. Bobby and his team were along for the ride every step of the way, portraying professionalism, care and dedication. I look forward to working with Bobby on our next adventure. Thank you Bobby!!