I am extremely disappointed with my experience at this dental office…read more From the very beginning, there were issues with verifying my insurance. I provided my insurance card and all the necessary information, yet I had to repeatedly go back and forth with the staff member responsible for insurance verification because my coverage was not being entered correctly. It appeared that outdated information was being pulled instead of using the member ID and information I had provided, creating a frustrating and unnecessary delay in the process. After finally getting the insurance information sorted out, I completed a comprehensive evaluation and imaging. Based on the information provided by the office, I was presented with a treatment plan and an estimated out-of-pocket cost. Relying on that information, I proceeded with the first phase of treatment. When I returned for the second phase of treatment, I was informed that I would owe significantly more than what I had originally been told. Naturally, I questioned the discrepancy. The response I received was, "That was just an estimate." While I understand that insurance estimates are not guarantees, that explanation felt dismissive. Every document the office provided--including the updated payment document I was handed that day--clearly stated "estimate." If patients are expected to rely on these estimates to make treatment decisions and budget accordingly, then the estimates should be as accurate as possible, especially after insurance information has supposedly been verified. My frustration is not simply about paying more. It's about the lack of accountability and transparency. When there are insurance verification issues from the start and then patients are later faced with unexpected costs, it undermines confidence in the billing process. Patients deserve clear communication, accurate insurance verification, and realistic expectations regarding their financial responsibility before treatment begins. Unfortunately, that was not my experience. I hope the office takes steps to improve its insurance and billing practices so that future patients are not left feeling blindsided by unexpected charges. Update Thank you for replying via yelp. My review was intended to reflect my personal experience and provide public awareness for other patients. I addressed my concerns directly with the office in person today and clearly communicated my disappointment regarding the situation. As a result, I do not have any additional feedback to provide. The concerns meant for the clinic were already discussed during my visit.

I've been coming here for a four years or so. I had a bad experience at another distance who gave…read moreme insufficient pain meds for a filling and drilled into my tooth so I switched to here and never looked back. They are always caring, compassionate, thorough, and professional. And they've been in network for all my insurance. When I moved to SC I still kept coming back here. Moved to MS and still come here when I'm in town. I always have a smooth experience.

I hate going to the dentist like ALL of us do, but Dr. Dornblazer and her staff are awesome!!!…read moreGreat personalities, make you feel right at home and the experience is traumatic free!! :)

I have been putting off writing this for quite some time because I genuinely enjoy the care I…read morereceive from the hygienists and the dentist. They are the reason I have continued coming to this practice. I also understand that this office chooses to remain out-of-network with Delta Dental. That means I pay approximately $120 out of pocket for my routine cleanings, receive reimbursement directly from Delta, and then personally bring the insurance check back to the office. While this process is certainly less convenient than visiting an in-network provider where I wouldn't have to pay upfront, it has been my choice to continue my care here because I value the clinical team. Unfortunately, my experiences with the front office staff have become increasingly frustrating and have made me question whether I should continue as a patient. Over the years, my employer has gone through several mergers and acquisitions, which has resulted in my dental insurance changing multiple times. During one visit, the insurance coordinator asked me in front of other patients in the waiting room, "Your coverage is changing again?" That felt unnecessary and embarrassing. Insurance changes are often outside a patient's control, and verifying coverage is part of the administrative process. Another recurring issue is that I am repeatedly reminded--often multiple times during a single visit or phone call--that I need to bring in my Delta reimbursement check and pay my balance. I have been a patient for years and have always paid my bill. I routinely drive 30 minutes to deliver the insurance check once I receive it. Being reminded over and over, often within earshot of other patients, makes me feel as though I am not trusted, despite my consistent payment history. I have also found that whenever I question or seek clarification about insurance information, the front office staff immediately become defensive. Rather than working collaboratively to resolve the issue, I am often reminded of their job title or told they are correct. At this point, the interactions feel dismissive and, frankly, targeted. Whenever I need treatment beyond a routine cleaning, it becomes an exhausting back-and-forth between the office and Delta Dental. Delta tells me the office has submitted something incorrectly, while the office tells me Delta is wrong. As the patient, I am left in the middle trying to sort out issues that should ideally be resolved between the provider and the insurance company. Even something as simple as calling to schedule an appointment results in being reminded two or three times that I will need to pay. Again, I have been a loyal patient for years and have never failed to meet my financial responsibility. These repeated reminders have become unnecessary and make me feel like I am being treated differently than other patients. I wanted to share this feedback because I truly appreciate the excellent care I receive from the hygienists and the dentist. My concern is not with the quality of dental care--it is with how I have repeatedly been treated by the front office. I hope this feedback is taken constructively, as I believe every patient deserves to be treated with professionalism, respect, and discretion. I have made the decision to transfer my care back to Chapel Hill even though it's a significate longer drive.

Excellent doctor and staff. Everyone is very friendly and proud of their work. Couldn't ask for a…read morebetter small practice that treats you well and does outstanding work.

I can't say enough about Dr. Monahan and his staff. They are always friendly and welcoming, and put…read moreme at ease before any dental procedure. Dr. Monahan treats his staff well, respects both the staff and patients, and takes the time to explain things. The office is clean and has some of the most advanced technology I've seen in a dentist office. I highly recommend them and wish I had found them sooner!

I was sad my hygienist is gone. She had a baby and moved. Today's staff was wonderful and helpful…read more I met Dr Pooja for the first time. Everything was quick and pain free. Plenty of parking out front. There's some construction on the main road but you have two ways to turn in and out so it should not be a problem.

The staff are unprofessional at the front and will ignore you even when standing in front of them,…read morewhile on their phones. We wanted to like the care but decided to take my family of 6 elsewhere.

I was a new patient and had terrific care from reception to having Dr. Saxena (her son) actually do…read morethe plaque scraping so he could get to know my teeth. I don't have insurance and found their pricing in line with other dentists. I am also anxious with dental work and felt relaxed in the chair. A first!

Dr. Saxena and her entire staff truly care for their patients' wellness and concerns. Her…read moreprofessionalism, attentiveness, and honesty is very much appreciated.

Dr Epstein at fuller Dental is amazing. I have bad anxiety,…read moreand he and his staff made me so comfortable. I got permanent partials in front. They are gorgeous! I was extremely nervous about the result, and I couldn't have asked for anything better. I highly reccomend Dr Epstein at Fuller Dental.

Dr Galley was unprofessional and did not listen to my concerns. Laughs too much and talks to…read moreassistant. I spent over $6,000 to get four crowns in front. I had a crooked tooth that I was reluctant to smile. She fixed that by making me look like a chipmunk with an overbite. I had trouble with root canal she did and was finally referred to a qualified dentist. I haven't been back.

I had to get a crown replacement and fillings. But at the time, my insurance was not correct, so I…read moreused their CareCredit, which is with Synchrony Bank. They charged $1,018.99 in interest to my account but did not let me know when I signed up for the credit. Then my crown replacement was wrong, so I had a gap between my crown and gum, which caused pain. So I had to get the crown redone at a different dental office.

they charge more than they should for a service to be rendered and when you check with your…read moreinsurance and find out the service was covered, they make up lies and refuse to pay back full amount. The quality of service sucks also. The star rating at this facility is 0.