Justine is knowledgeable ...he answered all of our questions and shared a wealth of information. He…read moreis friendly and trustworthy. I will recommend Justin and Mattress Firm to everyone!

Justin was an excellent salesperson. He was helpful and knowledgeable. While trying to upsell, he…read morewas never pushy. Highly recommend Justin if you go to this store!

First of all the service at the store on Battleground was exceptional. The delivery was average …read more.. the principle company customer service is lousy. Issue is the purchase after Thanksgiving included a free set of sheets. Didn't expect that but it was a nice benefit. However after filling out the forms I heard nothing, so in late January I called the store which referred me to the cooperate customer service. Once I got hold of someone they checked the order number and told me that my sheets would go out in two weeks. Here it is March and I just called again only to find out they won't ship until April 1st. So in another month when I call will they tell me "April Fools" it was only a joke? The sheets are not really even that important except in principle now ... a promise is a promise ... and a lie is well ... Good people at the Battleground store but don't buy based on anything you can't see or get at the store. Corporate will not follow up on any promised offers from my experience. UPDATE: After the post by the manufacturer below ... I contacted them. As a result the sheets showed up today (5-Mar-15) via FedEx ... shipped overnight. I appreciate the quick service and response from their business manager. So I changed the rating to four stars ... One off for the initial hassle.

We have exchanged our mattress every 3 to 6 months yes it does cost me 100 bucks but I'm not…read moresleeping on a piece of cramp after I paid $4000 for. They only replaced the boxspring if you highly demand it sometimes that is the problem. Sometimes it ain't. Here's a picture of our. If you're looking for customer service number call this number 301-941-3778 this is at corporate office and ask for Rebekah

I had a very good experience with this business. I got my very comfortable full-size dream haven…read morecollection bed From this store. The guy was knowledgeable about beds and helped educate me as I was making my bed selection decision. He was not pushy. I was able to get a bed at a very good price, with delivery and set up. I can recommend this place for buying discounted beds !

From the owner: Specializing in: - Mattressesread more

I've gotten a few pieces from here and I've had a great experience every time I've been! They have…read morea TON of variety and the prices aren't bad compared to a lot of furniture stores. The last time I went I found 2 really cute and large dressers and a new couch. We were able to schedule a delivery within 2 days of the purchase. The employees are helpful and honest, and most importantly (to me) they don't follow you around. They just let you shop around & come to them with any questions. A lot of other furniture stores I've been to, employees follow you and constantly ask if you need help. The only con for me is that they don't have a ton of bright colors in most pieces but overall I really like this furniture store!

Brandon Murray was awesome and knows how to take care of his customers. He had the two chairs in…read morethe back of his warehouse. We picked them up on Saturday and it was just a great experience way way far better than Ashley furniture. Brandon Murray, the sales manager at American furniture warehouse did us a great job and he was very very good to deal with and we will return to buy more furniture at American warehouse in the future.

The service I received from the employees has been outstanding. I had to exchange a mattress and…read morepillows. They were extremely accommodating and now I have the perfect bedding .Their team is knowledgeable, friendly and the customer service is great.I highly recommend them!

The second we walked in we were greeted by the most outspoken and kind person Lamont. He showed us…read morewhat we asked to see and then spent over 10 minutes helping us find whats best for us, what we really wanted, and showing us different ways that we could afford to get it. He then sent us to John because he was in the middle of helping another customer and John helped us find a mattress in stock that was close enough to what we had picked previously but unfortunately they don't usually keep the higher end mattresses in stock. Normally ordering the mattress wouldn't be a problem but it was an emergency situation and we had to have one today! Either way we were able to find a perfect mattress and adjustable frame through progressive financing, tried for synchrony but didn't get it. Regardless.... Last minute we walked in, Lamont and John hooked us up within an hour and a half to two hours and we couldn't be happier. These guys are great!

This place was great. Bought my 2nd mattress from them. I was in and out in 15 minutes and the guy…read morewas very informative.

Went into the store this morning to order box springs. Bought it with ease, and by the end day the…read morebox springs were delivered...as well as placed into our desired room. Thank You!!

I've heard of this place but I had never previously been. This place is a goldmine. This store has…read moreEVERYTHING but refrigerated/frozen foods. Plenty of discounts NOT expired food, pet items, clothing, housewares, mattresses, car supplies and toys. I was pleasantly surprised by the amount of stuff available. The only possible complaint is it was a lil messy but otherwise pretty cool.

I purchased a bedspread set but didn't remember the date. This set didn't have the pillow shams and…read morethe bedspread had large lumps of something inside. I called, one person said we can look up your purchase date if you are loyalty member. I was. The manager came on the phone and said "there is nothing we can do" you probably purchased it more than the 30 days return policy, and ended with, "have a nice holiday"!! I have a piece of unusable JUNK that I will have to trash! Will open and check products before bringing them home. UPDATE: Took bedspread to laundry mat hoping to release the knots. Instead of releasing, the fabric began to rip. Purely rotten fabric!!!