Ashley was a big help with me and the place was well maintained throughout the whole building.read more

Elevator malfunctions, stuck in elevators. The company needs…read moreto STOP harrassing the 'non-direct withdrawal' paying customers with barrages of Emails, several per week, 1 to 2 weeks before payment is due. Scary turnover rate with store employees. Its almost impossible to get a 'live' office worker to answer the phone. Voice messages are never returned. Rental fees increase too often, and at overly high rates. One office worker per day is a big part of problems there.

This place is pathetically inefficient, dirty and now the most expensive in the area. The office…read moreappears to constantly displaying a "be back soon" sign. And, worse the security gate is equally open and never secure. This seems to invite the cars from the gas station and back side of Lowe's to cruse through the storage units. Keeping with that same theme, today a "mask" sign stating that masks are required was displayed beside an "unlit" be back soon sign.. Audacity is not lost. The woman lounging inside at the desk in the dark corner typing on her iphone had her dirty mask under her chin. I asked her if she had a mask for her customer, she replied tartly, "I gots one for myself but not for you" as she pulled the stained white mask from under her chin over her lower mouth. With her nostrils exposed and the ear strings loose she went on to explain that I needed a mask to enter the building. I replied that the CDC "recommends" but is not requiring. She grunts and mumbles. This place has hit rock bottom and they are starting to dig. As Tom Hanks once stated, "stupid is as stupid does". This place is not recommended. The staff has deteriorated to the lowest level of employee who lacks any type of customer focus and service. These facilities have also now degraded to include unemptied rat traps along the building, small buds of trash swirling in the hot humid breeze and non-working security gate that portray no security.

I wish I could remember the gentleman's name who helped me…read more However, he worked tirelessly to get me setup with a U-Haul trailer, by himself. I had issues with my wiring and we had to swap trailers a few times. Couldn't use any of his (turns out it was my truck, not his trailers), and he set me up with the other U-Haul place in Loganville by making phone calls and doing order transfers. He spent so much time helping me out, and I never did get anything from him. OH, and he gave me a trailer harness adapter too to try and fix it. Incredible service. Can't say enough great things. Thank you sir!

I think this is a good storage center. Code access great hours. Friendly staff. Clean.read more

Nice, clean facility. We were really happy with our stay here. The staff is super friendly and…read morehelpful. You get quick responses when you email. We didn't stay long, but we were happy with the pricing, the units, and the availability of the truck for rental. We also like that you buy your own lock and keep it afterward, but it would be nice if it was a lock that could be used for other things (such as a padlock). Our only suggestions are to work on the pathways between the storage units (they are very uneven and it is difficult to navigate at times) and to have the truck serviced. The truck is in decent shape, and the price is very fair, but it is difficult to drive and could use some maintenance.