Traveling from Maryland to Florida my tire blew out on busy intersection with car full of luggage…read moreand dog. Darrell and Arron were not only a huge help with my vehicle but helped me find/delivered me to a hotel. These guys are gentlemen and a God-send! Can't thank you enough for being there for me! Thomas & Thor

This shop is a gem. Darrel and his family run a very smooth operation in statesville. They did not…read moretry to over charge at all they looked out for my best interest. If you need a mechanic this is a shop I will use forever. I live in Cornelius but would drive the 30 miles to have any of my work done on my cars.

I 100% recommend this company. Seth the tow truck driver was very professional. He had to tow a car…read morestuck in our yard and did not leave any wheel marks in the yard. Highly recommend. Will use again if we ever need tow service.

Seth was amazing ,he is a great asset to your company . Thank you so much for your help and…read moreunderstanding

Called when I was waiting forever for AAA to get back to me and Romeo showed up 30 min later, he…read morewas very professional and got my Jeep towed to where it needed to go and texted me when it got there. Highly recommend these guys!

The responsiveness and professionalism of JJ's was off the hook!…read more Their expertise in Teslas is the best in the area!! I highly recommend JJ's for any vehicle needs! Roman was amazing!

Micheal is friendly and professional. Will recommend his services and use him again if needed :)read more

My running car locked itself with the key in the ignition…read more AAA was called. Dalton responded promptly and efficiently to quickly unlocked the vehicle. I could not be more pleased with the exempt service that I received. Thank you!!!

Would be a zero if possible. Niece's car got towed there by newton Police. Went to get it out,we…read morewere treated like criminals. Parked her car in a lot that was littered with debris from wrecked cars. Then they couldn't find her car keys. When we complained, three more men came riding up on golf cart, seemingly to intimidate us. Found keys under front seat. Very unpleasant experience

If I could give 0 stars, I would. I didn't need to use their service but as I was driving from NC…read moreto Tennessee, I was met with their tow truck #61 on highway 40 at MM 286ish. The driver proceeded to cut me off about hitting my car and then proceeds to drive to the median and throws up rocks from the side of the road cracking my windshield. I called to make a complaint to a manager and had to call 3 times to finally speak to someone For him to hang up on me claimed I was driving too close behind his tow truck driver. I clarified multiple times that the driver cut me off and that I had to go around him in the right lane. all this said, TO BE HUNG UP ON. - don't recommend, especially when they're fine with their drivers, driving like they're drunk on the roads causing a hazard. Looks like the reviews already speak for themselves. trashy company.

On Monday, June 23, 2026, my partner's 16-foot box truck broke down while en route for a delivery…read more We called Ultimate Towing & Recovery, and the dispatcher estimated the tow back to Concord, NC would be around $500. We agreed, and a driver arrived within about an hour. That's when things went downhill. Tire Damage During Tow. As the driver began transporting our truck, a rear tire on our box truck blew out. All the tires were in good condition with no visible wear or prior issues. We don't know if the damage was due to how the truck was mounted or road conditions, but the timing was suspicious. Unfinished Disassembly. The tow truck driver said he needed to disconnect something underneath our truck to tow it properly. We trusted his judgment--but when we got the truck back, those parts were never reconnected. Now the vehicle won't start, and pieces are left hanging. New Visible Damage. When the truck was finally dropped off--about 7 hours after the initial call--it was leaning to one side from the blown tire and had new body damage that did not exist before. We have timestamped photos showing the condition of the truck before and after the tow. Shocking $1,600 Bill. We were blindsided with a final charge of $1,600, triple what we were quoted. When we questioned the amount, we were told if we didn't pay immediately, our truck would be impounded. We had no choice but to come up with the money under pressure. No Accountability. We contacted Ultimate Towing & Recovery right away and provided photos of the damage. Their response? "Give us your lawyer's number." We're now out $1,600 and stuck with a damaged truck that no longer runs. This experience has severely impacted our small business, and we're extremely disappointed by the lack of professionalism and care. If the company decides to make this right, they have our contact info--but until then, we can't recommend them to anyone who values honesty, accountability, or the safety of their vehicle.

Omar was GREAT! Called when he was on his way. He was very professional, on time and quick. When he…read moredropped off my vehicle he texted me to let me know it was at the dealership along with pictures. Thank you, Omar.