Regenesis came to our middle school to give Sports physicals for our athletes and did a great job!!…read moreSo friendly and nice and very professional. They did great w/ the kids. I would definitely recommend them! And they even gave me a thank you gift!!

The staff were very friendly, and the wait wasn't very long, I came in for a drill and fill, and…read morethey were very rushed with the procedure and chipped part of my tooth and even with 6 numbing shots it was still very painful and bothers me to this day, it was poor care quality.

I have been going to this place for some time now and they are awful. It takes at least a week to…read moreeven get an appt. they are very unorganized. Every time I go in they switch my anxiety medicine dosage. I have severe panic attacks so this is not okay. Also today I tried to get an appt and of course there are none available. I was told that they would get a doctor to call in my antibiotic and cough medicine so I waited around in pain for hours. I called to check multiple times and they kept bsing. Finally at 330 they tell me they aren't going to give me anything. Thank god for doctors care.. Turns out I am extremely sick and it would've gotten even worse had I not found someone else. They do not care about their patients here. This is the place that told my mom she was pregnant with me yet they still don't care. I wouldn't advise going to this place. You'll be waiting forever.

So even though the physician that I worked with is fantastic, the staff not so much. Just make sure…read morethat if you have insurance, then you bring the extra car so they can scan it because no one can even key in a card. Take it to the phone. Take a picture of it. Do anything else you have to come in? You have to give them the insurance card and they have to be able to read it and have to be able to scan it anything outside of that totally complicated. No one wants to help. It's literally a mill coming in and out. I have now been without medication, life-saving medication for about a week and a half simple because my counter is locked because no one can take my information over the phone nor can they key in information without them having a magical little card in their possession. This is really upsetting. Now I have to go find another primary care physician. Don't come here, do not bother.

Last spring, I tested positive for Covid at an urgent care facility on a Friday. I was dehydrated…read moreand was sent me to an ER for fluids; I still wasn't seen after 4 hours. I checked my labs myself on My Chart, (retired nurse), discussed it with my son, and went home. I called Westgate Family Physicians on Monday; they had no appointments, so had me leave a message for Dr. Meetze's nurse. She called right back and told me to be there at 9AM in the morning. I had lost 11 pounds, was seen and examined by my doctor, and was started on IV fluids, all by 9:15. I was so dehydrated, it took 4 sticks, but they got the IV in. I was never so happy to get an IV. They care about their patients and act quickly in an emergency. When my husband died in hospice with end stage Parkinson's, I dropped by the office with his obituary, and the office sent me a sympathy card, signed by the staff, including sweet note from his doctor. My current rating of this office is a 5.

Follow up review of my experience with Dr. De La Luis. He or his staff never responded to my…read morereview. I'm a retired disabled firefighter who has had multiple injuries and needed help for a sleep apnea condition... which I developed from a neck surgery later on in life. I'm not a doctor...but I've have treated people with care and concern during my career as a firefighter. I would never abandon a person who need medical help such as Dr. De La Luis...did to neglect my severe sleep apnea over a year. All he needed to do is read the reports and see what was happening to me. A regular CPAP was not working .He had his PA see me for over a year. They allowed me to stay on the machine that wasn't helping me at all. They new I had problems and I needed a different type of therapy. I had 3 sleep studies. I needed help..I had to suffer over a year because he isn't a sleep doctor. They dragged this over a year. He failed his duty to help me . He wanted me to get another study but I didn't trust him. He's asking me after a year of my therapy not working... ' What happen '. How the hell do I know what happen to me. I can't use the CPAP. I told them many times I could not exhale on that machine. I decided to take my health to someone that was an expert sleep doctor. I found Dr. Mehta. She is highly skilled and trained only in this field....she knows what to do. She took charge of my care. I had another sleep study. At the State of art sleep center. I finally got the right diagnosis and I'm now I'm in the right direction feeling energized. Please don't suffer. Find an expert like Dr. Mehta. God Bless her. Dr. Navina Mehta (864) 334-7090

From the owner: Breath Better, Live Better Upstate Lung embraces the philosophy of treating patients like familyread more