I came in to the service department for a routine oil change. I dropped it off and went to visit…read moresome friends. I received a call from the service department stating they recommended my air filer and my windshield wipers be changed. I informed them no, that I could do this myself. They then informed me that the technician would "button everything back up", and my vehicle would be ready. I then went and picked up my vehicle. I asked the young lady there how could my air filter and wipers be bad because this was a new truck, less than 10,000 miles. She informed me I had dragon fly's and bee's in my air filter, and the filter was starting to crack. My windshield wipers were beginning to streak. I just laughed because I park my truck in the garage, where it stays, and as stated, it has less than 10,000 miles on it. I took my keys and left. On my way home, I stopped and bought an air filter at a local parts store, even though my air filter's life, according to my instrument panel, was at 75% still. I then went home. Once home, I watched a couple video's regarding the changing of the air filter and then I went outside to perform the maintenance. There were six screws that had to be undone, one clip, one clamp and to remove one wire holder from the base. My point is that this took some time, not a couple clips and done. Once I had everything removed, I lifted the cover and removed the old air filter. This is why I am upset. They did nothing to clean the old filter, didn't removed any of the dragon fly's, nor any of the bee's. They didn't blow out the old filter, just left it with all the dead bugs on top of it, on the bottom of it, in the filter box itself. I was so upset that this dealership didn't have the professionalism or decency to clean it out and blow the old filter off. Because I didn't buy their air filter, they just put the old one back in as it was and tightened everything up. So once again, Ray's Chevrolet Service Department has shown they don't care about the customer, no customer service skills at all. Their technicians don't appear to have a clue. Is that what the world has come to? If it's not in the book, don't do it? When I bought this truck for $63,000, I also bought the lifetime oil change package as long as I use Ray's Service Department for the work. I'm almost to the point right now that it would behoove me to find another dealership, once that actually cares not only for the customer, but the actual vehicle itself. It shouldn't be all about money, or is it?

This Dealership's Service department deserves 10 stars! My Chev Trax had a mechanical problem and I…read moretook it in to have it diagnosed. They were professional and helpful! It was in and out in one day! Ashley was the best at keeping me updated and helpful with the My Chevrolet rewards! They earned my trust and will have all my business! Thank you!

I am always nervous about mechanics, because you don't know who is screwing you over and who isn't,…read morebut I took a chance and messaged Brett. He came over that day and explained everything to me and why it would be this and not what I thought it was. He talked to me like I was a person and not some dumb female. The problem became more than what we thought but he stayed and fixed it in freezing cold weather might I add. Along with his wife who was also very helpful and sweet. His prices are very reasonable. He is forever my mechanic!

Damaged my radiator and some wiring that caused a fuse for my alternator to go out. Ask him to take…read moresome responsibility for it and he flies off the handle. He damages my car but somehow it's my fault. Unprofessional. Irresponsible. DO NOT RECOMMEND.

Attention to detail is key at this place! I took my truck in to get a full detail inside and out,…read moreall the plastic inside and out was cleaned and is now shining, the paint is super smooth from the wax, the chrome is super shiny, etc. The owner personally inspects every vehicle before it leaves the lot to ensure a great service! Not to mention it is much cheaper than the bigger competition, support a local business and get a more reasonable price at the same time! Strongly Recommend!

I got in a accident and the entire back end wash smashed in they took a little while to fix…read moreeverything, but it was well worth the wait. They kept me updated, stayed in contact with the insurance from the accident to extend my rental car, and checked it over and over. Once I got it back knowing I left it so dirty to my surprise they went beyond and vacuumed and washed my car. I can't tell you how pleased I am with this place definitely took me by surprise they went and did that extra mile which made my experience even better. If you have a issue and need car work just do yourself a favor and go to them I'm so glad I did.

Possibly the worst experience I've ever had. Lied to me about how long it would take, lied to me…read moreabout when they actually started working on the car, lied to me about how much it would cost. They used second hand parts while claiming they were new. I'm from New Orleans, and saw some pretty bad business practices there, but these guys are much worse than any rip off artist in Orleans Parish.

Overpriced and poorly installed system -- avoid…read more I spent $1,100 on a Pioneer stereo install at Ricky Smith Audio for my 2011 Toyota Sequoia. The original quote was $900, but they later added costs for "required" harnesses. Within two months, the rear-view camera they installed stopped working during the daytime. Shortly after, the steering wheel controls began cutting in and out before failing completely. After less than three years, the entire stereo shorted out. A certified installer who replaced it said it was "one of the worst installs" he'd seen and confirmed that the poor wiring likely caused the failure. For the price charged, the workmanship and reliability were unacceptable. If you care about quality or longevity, take your business elsewhere. The premium pricing at Ricky Smith Audio doesn't match the quality of their work.

I went in to get a new head unit installed. I was initially quoted $900, which I thought was steep…read more After I dropped the car off, I was called a handful of times about items they forgot to quote. I ended up paying over $1100. On top of that, when I received my vehicle back I lost audio functionality to my rear seat entertainment system after I specifically clarified before I dropped the car off. I dropped the car again to ultimately find out that there was nothing they could do about it. "That was my mistake. I'm sorry." and that is all. I ended up paying $1100 to lose functionality in my car. Unfortunately there is a significant lack of expertise in their field. I would not recommend this company to anyone. Watch a YouTube video and don't make my mistake.

I am a single woman, and unfortunately some people try to get over on you. But when I brought my…read morevehicle to Mark's, they were reasonable, efficient & affordable. That will be the only repair shop that I will use.

Every experience with Mark's autos has been exceptional over the many years we've relied on them…read more They're honest and reliable, you will get excellent work done at an honest price. Highly recommended.

Searching for someone that's going to put in the effort and properly detail my truck when I get…read moreback from south Texas each hitch has been rough until I called Kyle and gave him a shot at it. I was able to drop my truck off and show back up to what seemed like I just pulled it off the lot for the first time. I drive a 2022 Ram 2500 and the truck can get fairly dirty from driving muddy lease roads this time of the year. Not only did he offer to make a deal on tinting my windows, he was able to ceramic coat my truck to protect the paint. I'm fairly happy about how he helped me understand the benefits of both the ceramic tint and ceramic coating because this truck wasn't exactly cheap to begin with, but knowing ill be cooler in the summer and the pain will be protected if I decide to trade it in next year. Thanks for all the hard work! ​

Took my 66 Mustang here with a fluid leak and they did me up right…read more Joe knows his transmissions and can taylor your transmission to what you want. By that I mean they can make it more durable, shift smoother, shift harder, etc. in my case they did a full tranny rebuild and tweaked the shift points to shift later and harder for more of a hot rod style shift. Overall I'm very pleased with the work and would recommend them to my friends. (And enemies. Lol) Enjoy!

If I could give this place a negative star, I would!!!! I will definitely advise all of my friends…read moreand family to stay far away from this place and to share this with their family and friends! This business had my vehicle for 4 hours to thoroughly inspect my auto A/C. I got a call the same day explaining what the problem was and they would fix it the next day. The next day, I pick up my vehicle after 8 hours...........and the A/C is not fixed!!! Apparently what was repaired was not the problem! Either the technicians are not knowledgable or this is a way they hose new customers!!!