GEICO insurance CANNOT be trusted. They have people who pay to be ensured and then do not pay out…read morewhen an accident occurs. These are the worst kind of people who take advantage of others. DO NOT TRUST GEICO.

Geico MI's only office (Mike Sloan in Farmington Hills) is non-responsive and they certainly won't…read moreback you up when you get crappy service from their national office. I emailed Mike and left msgs requesting a call back and he kept ducking me. I was calling/emailing to complain that Geico's underwriting dept kept asking us to fill out various confusing forms and providing proof of med insurance several times -- and the forms still were never satisfactory for their holier-than-thou underwriting dept. Each time they'd send follow-up emails threatening outrageous rate increases. When I called the local office to complain, I get fwd'd to the national support center and put on hold forever and then the rep that finally answers says they have to transfer you to an agent that is licensed in MI and you get put on hold again! Long story short -- avoid Geico in MI!! Also, the Geico "drive safe" app (that gives you a decent discount) is a pain in the keister. You have to call their national number if you're going out of town for more than few days to warn them that you won't be driving your car -- or else the app complains that you aren't driving and they threaten rate increases and/or coverage cancellations. A really bad "big brother" app to say the least.

Mike Rousseau was wonderful. He searched every option he could find for me and presented me with…read morethe best insurance to suit my needs. He explained every option and coverage. I couldn't have had a more pleasant and knowledgeable person. I've already started referring him to my friends and family. Thanks Mike, much appreciated. Willie Ross Jr.

Edited from 5 stars to 2…read more My original agent was really attentive and communicative. I had his personal email and phone lines to which he promptly responded whenever I had a question. He was even so kind as to let me know when he moved on to a better job. That's when my PKIG experience plummeted. First, I started receiving frequent advertising emails with no option to unsubscribe. My home/auto insurance provider is insanely difficult to communicate with. They send me an obscene amount of paperwork. Although I quickly turn in the information they request, they continue sending the same papers OVER and OVER AGAIN through snail mail. It's PKIG's job to mediate communication between the insurance provider and myself, but they don't do their job anymore. I've also asked them repeatedly who my new agent is, but never received an answer. Fortunately, when I directly ask for something through the general service email address, they do respond and resolve the issue within a reasonable amount of time. It feels impersonal, and because there's not just one agent that might be familiar with me and my policies, I have to explain my entire situation every time. Thanks to the ineptitudes of Westfield Insurance, I encounter the same problem EVERY YEAR upon my policy renewal, so I've had to repeat an explanation of the issue to PKIG for the past 3 years now. If I thought I could get a much better deal, I would switch in a heartbeat. Westfield and PKIG are both frustrating and disappointing. But, is there a really a better option?? Doesn't it seem like everyone kind of sucks these days? ** UPDATE: Maybe everyone does suck, but PKIG sucks the hardest. Contacted them Monday, October 20, 2025 and was told they'd get back to me ASAP. Haven't heard a peep as of Thursday, October 23. Apparently, they don't need my business so I will be relieving them of that burden.

While the people were nice, they sold me a policy that canceled less than 30 days later, then…read morerefused to give me all my money back. I had more than five calls where no one followed up. I got scammed. They kept 60% of my money.

BEWARE!!!!! Fraudulent Agent!!!! READ!!!!…read moreTold us we had Insurance. (New policy was started and paid in late Aug '17) His underwriter messed up and we received a letter that the application had been denied. (4.5 months later) Dave Davis told us not to worry about it and he'd take care of it. Well, we needed to make a claim recently. Claims Dept told us there was no policy. Dave Davis told us the policy was terminated Jan 30. Farm Bureau customer service told us there was NEVER a policy created for the property.... (If no policy, how did one terminate? ...because he lied! He never "took care" of anything.) This insurance agent commits insurance FRAUD!!!

My experience was great! Denise displayed patience and handled my concerns to my satisfaction…read more She seemed very knowledgeable concerning the business at hand. I would recommend her to others interested in obtaining insurance.

It has been an awesome experience working with Mr. Swindle. He has made finding and getting…read morereasonably priced insurance seem less. He is very professional and by far the most informed agent I have done business with thus far!

The advantage of dealing with a local insurance agency for all your insurance needs is apparent to…read moreus because we need home, auto, personal property, life, investment properties, and umbrella liability policies. We visit Jeff Kaplan once a year to review all of our insurance coverages to make sure they are adequate, appropriate, and that we are getting the best pricing for our needs. They are available to us in person, by phone, and on line and have always been very responsive.

Friendly and helpful staff that truly care! I'm so glad I found this office because they take the…read moretime to make sure you understand your coverages and are protecting all areas of your life.

I recently left this insurance agency. State Farm itself seems fine but the people working there…read morewere not good. I did get in an accident and had some other minor claims and they were taken care of promptly and fairly. The problem I have is with the representatives of this office. (1) Some guy who I had never worked with before started harassing me about getting life insurance when I told him many times in was not interested. (2) I was paying an insane amount for full coverage when I already had PIP covered through my work insurance, but no one asked me if I was already covered (which was the FIRST thing my new insurance agent did). Then I went to to get a quote for my wife and comparable coverage was half the price. We had no significant differences that should have accounted for this and the agent could not give me an answer as to why. I had been with them for over 20 years and my cost just kept increasing. They obviously do not value loyalty. I am getting the same coverage for half the price with AAA.

Hardest working team in the business. Dealing with insurance companies is not everyone's favorite…read more However, Gjovana and the fine staff at Amy Downey State Farm makes it EASY. A real person answers the phone when you call, you give them your info and they do all the foot work and get back to you with awesome quotes, bundle opportunities, and ways to lower rates. (They are up to date with all the current rules and changes) This saves hours of time that you would spend trying to figure this out online. So don't even bother with other places. Just contact Amy Downey State Farm. They will treat you better than family. Our extended family insures 6 cars, a boat, two houses and we just added our business recently. Everything is so smooth we don't even think about insurance. Give em a try. You will be happy you did.

Amy is very professional and explains everything thoroughly. If there's questions she takes the…read moretime to explain them to you, so you understand the insurance policies. I would highly recommend her to all my friends.