Careful, you might get stranded…read more I am (or should I say was) a platinum status renter lf this company. American married to a brazilian nata. My wife is there in Brazil now, turned in the car I had rented and was picking up one reserved in her name. At the counter, they refused to rent the car even though she had a proper reservation, brazilian papers including Drivers Licence, payment (both US and Brazil forms), and worst yet ... the agent could not explain any reason for the rental block nor provided any way to correct it. If you want to get stranded, consider this company. I WILL BE LOOKING FOR A DIFFERENT ONE NOW BECAUSE THISBIS UNACCEPTABLE.

This place is a disaster I'm still here waiting for my…read morereservation Reservation was for 8am & they're still haven't got my car

Everything about this rental deserves full marks…read more To start, Chad, our host, was easy to communicate with, friendly, highly accessible and went above and beyond helping out our group with any matter we had. The location is perfect as you are on Ipanema beach at the corner of Copacabana/Aproador/Ipanema. As a North American visiting Rio for the first time, I was a bit cautious about safety as you hear negative stories in the press. However, during my experience, not once did I ever feel in danger. The neighbourhood is safe, vibrant and full of many choices for food, drinks, shopping etc. The penthouse itself is outstanding as you have everything you possibly need. Having the rooftop deck and pool was of much use as you have the perfect blend of privacy, the beach, and landscape views. Thank you Chad! You helped make this one of the best trips ever!

From the owner: Rio Upscale offers luxury lifestyle services to make your stay in Rio De Janeiro an incredible and…read moreunforgettable experience..!!

Dont waste your time with this company. I had major problems in Rio with their affiliate called…read moreUnidas. Use Uber Comfort level cars. You will thank me for this. Also save on hassles, fees, fuel, time, etc. 1. 3 hours wait to get the rental car 2 out of 3 kiosks closed in main Rio's international airport missing cable for scanner for documents. staff using personal phone to grab copies of documents to be able to upload to their computer. no paper to print contracts 2. Garage pass card did not work to get out of airport garage 3. Required that car be washed and cleaned inside prior to return 4. car had many small panel issues. Staff mistyped name and email in contract made it impossible to call for assistance and to verify what issues were present at check out 5. toll pass did not work. I had to get out of express pass to pay each time 6. Return is poorly marked in airport garage and access roads 7. upon check in staff wanted to charge for a few speck of dust in trunk. 8. wanted me to sign a disclosure that required me to return the car within 1 hour if it was stollen or loose any insurance coverage. Problem is their 0800 number is served by recordings and it does not have an option to report theft and it is in portuguese and it requires a name mis-spelled as they did on contract and a local document ID never used to pick up the car 9. I will spare you the time reading further. Avoid it like the plague. Uber in Brazil is cheap enough that even uber black will cost a lot less and allow you to enjoy the vacation, instead of dealing with a company that is long gone and doesnt know. Staff , middle and upper management are mostly responsible for the mess. Company ultimately starting from Avis corporate for continuing to use a local rental company that is just a ponny show,

HORRIBLE! Don't waste your time here. I literally had to wait in line for 4 hours today. On a…read moreholiday weekend, they only had one worker on duty and the process is so disorganized it takes over 30 minutes per client to do a simple registration. The staff was not even apologetic of the mess. They were having to print out and type things manually, then people would have to wait for cars to be washed an additional 30 minutes after waiting 3-4 hours in line to sign a contract. To top things off, I couldn't get a car because they would not accept a photocopy of my passport even though I was advised not to carry my passport due to the crime in Rio. Credit card and driver's license are not sufficient despite what the reservation confirmation details state.