The food has always been good at Schlotzsky's in Beaumont and in Lumberton locations. Except for…read moretoday. My husband and I went to the Lumberton location. He got the small Original and I got the small Beef Bacon Smokecheesy. We ordered it to go. When we got home, we discovered that a juicy pickle had been put in the bag. The little plastic bag that it was in did not have a seal of any kind and pickle juice had leaked out in the paper bag and into the carpet of the car. Glad it wasn't placed on my fabric seat. We unwrapped our sandwiches and were shocked at how little ingredients was in the sandwiches. It almost looked like there was nothing but the buns. I knew there would not be veggies in my sandwich, but I did expect to have a decent amount of beef, bacon and cheese. My husband's Original was ordered without onions. There was very little cold cuts or veggies on the sandwich. It seems the prices are increasing, but the product is decreasing. We have to drive from another town to go to Schlotzsky's at either location. It appears that we will need to drive a little further to Arby's to get the meat!!

I love Schlotzsky's but this location is terrible. The drive-thru girl was flat out rude! She…read moreactually yelled "sorry?" As though she couldn't hear me as I was ordering. She clearly hates her job and it shows. We weren't offered any additional items such as chips or drinks and every time I ordered another item she she would abruptly ask me "is that all?!!!" We waited at the drive-thru window for our order around 10 minutes. She basically tossed the bag into my car window. Our sandwiches were cold upon arriving to our location which was about 10 minutes down the highway. We will avoid this location from now on. All around disappointing!

Johnathan was very helpful and we always love the brisket, sausage and fries! Easy to stop in and…read moregrab a great dinner to take home!

im a recurring customer, I order 3 to 4 times a week. never spending less than $30. th e food I…read morereceived was absolutely abysmal! all fat on the brisket, heels for my Texas toast, a joke! a v called to speak with a manager and the customer service I received was every bit as bad. Nothing was her fault, the owner says to use the heels of the loaf, so forth n so on. she was also very rude and short. I will not order from there again!

1. One server for 14+ tables.. two of which had 6+ people…read more 2. Did not fulfill our order. Burnt pizza, only one refill for our two kids the entire stay. We ended up having to share my water. There were four people at our table. Asked for two ranch cups, only received one... so we also shared that. Missing entire dish from order. 3. Nearly an hour wait at our table before food arrived. Emphases on not getting drink refills here. I understand if food is delayed but it's not like we can bring our own drinks or serve ourselves. 4. Staff was doing the best they could. This is 100% on management. 5. Booth fell apart on us... mind you, athletic adult woman and 8 year old cheerleader... My husband was able to fix the booth. We were just sitting and at some point it starts caving in towards the back of the seat. Scary! Times are tough. Eating out is such a privilege and this place was just not it. I am not one to leave negative reviews but customers and the staff deserve better. And the staff was working so hard! They just could not keep up with managing the kitchen and service at the same time. Ambiance was dull, extremely slow service, burnt food, missing food, and seat problems in this era is crazzzyyyy.

This place is amazing..I had the Mac an cheese with bacon..delicious!! My son had the calzone, he…read moreloved it..new boy took our order he was nice an polite.. definitely be back..

This store is extremely slow. Although the website says 15 mins. It's been close to 40 and still…read morenot done! Won't order from here again.

there is something wrong with every single time i order 1 pizza a week from this store. every…read moresingle time!!!! why cant this store get it together??? today the employee refused to give me the district managers name. refused. so here we go. i'll go all the way to the top. i'm sick and tired of it!!!

Was great but is no longer in business. Another restaurant put out of business by the covid charade.read more

Delicious worth the stop. Very laid back atmosphere. One side is a Texas theme and the other half…read moreof the place is a beach theme because they serve seafood and bbq. Food was fresh and hot. Very reasonable prices. Not much to eat in Kountze so this is a much needed place.

Two stars only because we haven't had much issue in the past. Today we ordered two pizzas, one…read moresmall and one medium, and the Philly cheesesteak sandwich. For such a small order, it took almost an hour. The pizzas were fine, but the sandwich had almost no meat on it. Only six or seven pieces that were so tiny I initially thought there weren't any at all.

I Don't know why this is so low rated? We Come here Every Sunday for pizza night! The cheesy Bread…read moreand specialty Chicken is Fire! Employees are nice and service is fast! Pretty Simplistic But Nice Design And Decor! We love it

Everything is so delicious every single time without fail. I love the boxes they use and the way…read morethe sandwiches are still wrapped inside of them. It makes it really easy to enjoy a meal outdoors while also protecting it from flies and other bugs. The service is always great!! Everyone is super kind.

This has got to be the best sandwich in Lumberton. I'll never go back to Subway. We order the…read moreItalian sub and it's full of meat.

Driver left order outside in the rain on the porch. So not only was our food wet but we also didn't…read moreget the pizza sauce we paid for. WILL NOT be ordering from this location again!

We ordered 2 large specialty pizzas on the early week special for $8.99 each, plus a $2.50 delivery…read morefee, online. The email confirmation gave an estimate of 30-40 minutes for delivery. One full hour later, we call, and they tell us it is just now finishing cooking and will be there in 20. After that time lapses and then some, we call for a second time and are told ANOTHER 15 minutes. Finally, more than 2 hours after ordering it, our pizza arrives. Luckily for him, we'd left the kid a good tip on the card, hoping to incentive quick service. I asked for a discount on that or a future purchase, but was laughed off. We had one pregnant lady and 4 other hungry mouths to feed... And we could've driven to Houston by the time it took to get our pizza! Utterly ridiculous... Will never order from this location again. The pizza itself was so so.