Superb! BS&E went above and beyond. We needed to rental three weed eaters for our propert's fire…read morehazard line. The BS&E team (Ross, Justine and manager JC) were on top of their game with customer service. They exceeded what was expected by taking the time to explain and teach us what was needed for the job project. Even though it was almost 5 pm and closing time, Ross reopened the secured storage to allow us to see the equipment prior to rental. Justin suggested we pick up a third weed eater since this location only had two week eaters available. It worked out great. Thanks! I was so impressed to see there are still good and honest people in Bakersfield businesses, I picked them up a $20.00 gift card for a nearby SubWay for lunch ! Hope you guys enjoyed it. Keep up the outstanding job you do.

Being there for over an hour to rent a simple residential pool submersible drain pump, I saw 3…read moreemployees and none wanted to be there and wow did it show. Female receptionist was the ONLY person in the entire store at any point. On her phone on personal call as I waited for the single person outside to come over and place the pump in my vehicle. There was only one person in front of me who rented a very small trailer but this somehow took them over an hour to get to me. Oh wait, he never got to me. I had to force office girl to call someone from business office to come out to get the pump. He took 15 minutes and was CLUELESS. The equipment was filthy and hoses were coated with grease and dirt. They didn't even have the right pump or hoses, so I had to have it credited back and left and went to Home Depot where I was in and out in 5 minutes. They wanted $75 for one day. Home Depot with the right pump and hoses was $51 for one day. It's been a long time since I have witnessed such poor and lackadaisical service. They were all beyond terrible and just wasted my time and their own time because the transaction was cancelled. She felt it was ok that I am standing outside for 45 minutes in 95-degree heat waiting for someone to come over that literally never did. Impressively horrible experience. Any other rental place is better.

We rented a wood chipper here. They have the best prices in the AV. Customer service was very…read morefriendly and were quick to respond when we needed to make changes to our rental. Will definitely come back!

Great place! I really didn't know what I needed to do the job and the staff was friendly,…read moreknowledgeable and mad sure I was taken care of.

I've lived in the Santa Ynez valley almost 5 years and have driven by this place so many times, but…read morehadn't come in. Doing a project in our backyard, we decided now is a good time to exhaust their resources. There's very little info online, but the staff onsite are super informative. They have a plethora of items. Today we rented a dump trailer and we didn't have the right tow hitch, but they solved that quickly by finding the right one. They have great hours and their prices are pretty good for this area. Just note, they are not open on Sunday's. Seems like a lot of rentals can be paid for upon return, too.

First time ever renting form here and it was super easy and will definitely rent from them again!read more

paid for a post auger, picked up on Saturday and the machine wouldn't start after lunchtime. had to…read morerent another machine from elsewhere. The directions were incomplete and we didn't onl drilled 17 holes. company claims user error and only gave a very small refund. will not go back or recommend this place to anyone.

Always have a trailer for me. Always in good shape. Very happy with the customer service I get.read more

I'm a plumbing contractor so we rent a lot of different equipment. I've used them a few times and…read morenever had issues. Latest rental was a trailer and backhoe. All was working great and I found no problems with the counter or the yard guys. Is there a wait inside a little but that is normal.

Great staff and extremely helpful. The rates for the equipment was great and the equipment worked…read moreperfectly. Very friendly staff.

Best people at the front desk to deal with, easy fast and fun to deal with, most of them had a…read moresense of humor and in this heat the had an ice chest full of cold water, they were not costly and very quick! Guys on the deck hand got me in and out In seconds

I called Friday for a rental, I was told it was in stock and available for pick up on Monday and…read moreguess what, it's not in stock. Won't be coming back here again