Superb! BS&E went above and beyond. We needed to rental three weed eaters for our propert's fire…read morehazard line. The BS&E team (Ross, Justine and manager JC) were on top of their game with customer service. They exceeded what was expected by taking the time to explain and teach us what was needed for the job project. Even though it was almost 5 pm and closing time, Ross reopened the secured storage to allow us to see the equipment prior to rental. Justin suggested we pick up a third weed eater since this location only had two week eaters available. It worked out great. Thanks! I was so impressed to see there are still good and honest people in Bakersfield businesses, I picked them up a $20.00 gift card for a nearby SubWay for lunch ! Hope you guys enjoyed it. Keep up the outstanding job you do.

Being there for over an hour to rent a simple residential pool submersible drain pump, I saw 3…read moreemployees and none wanted to be there and wow did it show. Female receptionist was the ONLY person in the entire store at any point. On her phone on personal call as I waited for the single person outside to come over and place the pump in my vehicle. There was only one person in front of me who rented a very small trailer but this somehow took them over an hour to get to me. Oh wait, he never got to me. I had to force office girl to call someone from business office to come out to get the pump. He took 15 minutes and was CLUELESS. The equipment was filthy and hoses were coated with grease and dirt. They didn't even have the right pump or hoses, so I had to have it credited back and left and went to Home Depot where I was in and out in 5 minutes. They wanted $75 for one day. Home Depot with the right pump and hoses was $51 for one day. It's been a long time since I have witnessed such poor and lackadaisical service. They were all beyond terrible and just wasted my time and their own time because the transaction was cancelled. She felt it was ok that I am standing outside for 45 minutes in 95-degree heat waiting for someone to come over that literally never did. Impressively horrible experience. Any other rental place is better.

Jerry Oliva and the Berchtold team are the best! We knew we needed a new beast and Jerry helped us…read morefigure out the right machine! Great service, great prices, always a great experience.

As you can see from the past reviews the entire staff here has been a joke for years!…read more From the front dest to the financing department no one has morals. They are racist, rude and very discriminative to who they want to serve. A 745 credit score wont get you approved but the right skin color will. After being told I was denied approved denied then approved. Joel who was shady from the time I walked in sold me a defective 2023 excavator that broke down after 5 months with 28hr on it. Now Berchtold WILL NOT HONOR THE WARRANTY on a brand new machine. These cowards who cant have a conversation are being lead by the General Manager who hangs up the phone when confronted like a child. Legal action already being taken.

Picked up a Vacuum Excavator (VE), to take back over the 5 in SCV, and dealt with Eric and Lawrence…read morewhen picking it up with my F150 Power Boost. They wanted to make sure my truck could tow the 10,000 pound VE. They were real cool about it, just wanted to verify for themselves for safety reasons, for me and their equipment. Super easy guys to work with. Returning it dealing with Joe and Adrian. I couldn't figure out where to fill up the diesel genny! Another home run hit for the Gents at Sunbelt, they gave me the option to show me so I could get gas or they could take care of it, which I think is super cool. Thanks guys!

Sunbelt was very helpful and their tractor was in excellent condition! When it came to picking it…read moreup they were very understanding about not bringing the semi on our dirt road as it had just rained after flattening it (huge mess already, maybe we will need to use the tractor again ‍). I don't remember the name of the person who picked up the tractor but he was so kind!The battery was dead so I drove to the gate and took him where the tractor was. He quickly got it running, up to the gate and loaded within 10 minutes!

The people were nice...that's about all the good I can say. Their damage waiver policy is outright…read morehighway robbery. Be sure to get it from them before renting anything from them, they never even provided me a copy to review when initially agreeing to the rental. Had a wheel bend on a backhoe while fixing some damaged roads, they had someone come out and replace it the next day. I figured I paid for the damage waiver so didn't expect it to cost much. Well, they charged nearly three grand for just the repair. Had I gone with Herc Rentals, the entire cost of damage would have been waived. Ahern Rentals, United Rentals and Sunbelt Rentals charges just 10% of the damage. Those companies make their policies very clear and public, it's right on their website. I didn't even find out about H&E's $2500 deductible until after the fact; they had never informed me about the details of their damage waiver policy. Not only that, these guys charged more for the repair travel cost with a 1 ton pickup than the 40ft flatbed they sent to drop off and pick up all the equipment. Add insult to injury, over $1200 in labor to replace a wheel that took all 15 minutes, I mean it's a few minutes lifting the vehicle with a bottle jack, popping off lug nuts, removing existing wheel, putting new one on, putting lug nuts back on and lowering the jack, how absurd is that? Went with H&E to save a few bucks, ended up costing more than twice as much as the other guys. Never again, it's disingenuous at best for them to charge more than their competitors for damages despite paying the damage waiver fee and outright robbery to charge whatever they feel appropriate for the repair. Just run away from these guys, any other company has better policies and are upfront and forthright about it!

I'm a plumbing contractor so we rent a lot of different equipment. I've used them a few times and…read morenever had issues. Latest rental was a trailer and backhoe. All was working great and I found no problems with the counter or the yard guys. Is there a wait inside a little but that is normal.

Great staff and extremely helpful. The rates for the equipment was great and the equipment worked…read moreperfectly. Very friendly staff.

This POS company requires at least a 3/4ton pickup to be able to rent and haul a walk behind…read moretrencher off their property, ridiculous. A 1/2 ton pickup is plenty big enough to haul a small yard and garden piece of equipment. I guess it's a way to squeeze more money from a customer that doesn't meet their "requirements". I have taken my business elsewhere. At this time I have found walk behind trenchers at two other businesses for around $100. Cheaper, this place was more convenient to get to and that was the reason for calling here, saving $100. Is well worth the inconvenience of traveling across town.

I recently rented a mini excavator to do a couple of home landscaping projects. Ahren not only gave…read moreme the best rate quote for the exact piece of equipment I needed but really worked with me to make sure that I was paying as little possible between the delivery and pickup. The ladies who I Delt with at the desk were very helpful with all of my questions and the yard guys helped me load up and gave me a quick tutorial on operation and the daily lubrication required. I'll use them again and encourage others to do so.