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    Aikins Custom Woodwork

    5.0 (1 review)

    Services - Aikins Custom Woodwork

    Countertop installation

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    3 years ago

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    EA Stone

    EA Stone

    4.2
    (5 reviews)

    My experience with EA stone started on a positive note as they helped to educate me on the various…read morebrands of quartz so that I could make an Informed selection. Unfortunately, the positives stop there. I feel EA stone completely dropped the ball on communication, execution, and accountability. * They completely botched the installation of the backsplash and tried to blame me for their mistakes. Ultimately they did fix the backsplash after a lot of wasted time and unnecessary debate * They caused extensive damage to my cabinet paint during installation - their response: it's on you * They used a grinder and took big chunks out of the side of my cabinets: their response: it will be covered so it's acceptable * They cut the kitchen island top 2 inches two long which left large open gaps on the sides of the island. They refused to fix it. I feel that EA Stone left the job unfinished, caused extensive damage, and when confronted, they made excuses, deflected, and ultimately blamed the customer. They left a huge mess of quartz dust throughout the house with zero attempt to clean up. I feel that EA stone failed every step of the way - and while everyone makes mistakes, I would not recommend doing business with them due to their compromised integrity and respect for the customer.

    From the time that we walked into the showroom through the time that they helped us to select the…read moreproduct that we wanted to the completion of the project, we wish we could give them a 10 star rating. Everyone was very professional, knowledgeable, and efficient during the entire process The care and professionalism during the installation was second to none they are truly perfectionist during the installation and all finishing details. During the installation of the very last piece, Edgar noticed a cut going the wrong way and made the statement, it was unacceptable and went back and got another new piece to install so it would be perfect. They will be doing any additional projects we need to have done. This is the quality that they provide and that you're going to be looking for as well.

    Oklahoma Granite and Stone

    Oklahoma Granite and Stone

    1.0
    (1 review)

    I hired Michael and Sandra to do my granite because they seemed very professional and trust worthy…read more That is about the positive of my experience. After a month went by I asked when they are actually going to do my install? They gave me installers (Edgar) phone number. I give him a call and set an appointment with him on 2:00 PM a couple days later to measure. I take off work early to meet him and 2:30 I call him to ask where he is? He tells me with no apology he is getting lunch and will get there when he can. 4:30 comes and I call him again, he tells me once again he is going to get some lunch and will get there when he can. I tell him good luck with that. He catches me on my way out the door and I say "if I told my paying customers what you told me after you set the time I would not have any business with them" and left. I ask Michael to get me a different installer. He tells me about Marco and says he has 16 years experience and is very nice. He comes over to measure and about a week later he starts his install. He tells me that he needed to come back the next day to finish for only a couple hours. When I get home I was shocked at how much was not finished and missing one sink and all the faucets. I asked Michael and Sandra to come look at my install and they come and take pics of all the unfinished granite. I asked them why he would leave without finishing and they tell me it was their fault because they had to send him on a more important job than mine! They also tell me my sinks and faucets were at the original installers which made no sense why I had 3 of my sinks already. I asked who was going to install them since they gave me the impression that was part of the deal. They gave me a number to a plumber to call for that at an extra cost. They text me the next day and ask me to be at my home when installer is there so I can tell him what to do, I then say what sense does it make for someone with no experience telling a 16 year experienced guy what to do!? I talk to plumber and he tells me an amount of expected bill with possibility of more, I ask him for a break down after we set a time for him to show up and he never answers me back. I received an email bill for the install while Marco was working and it seemed too high. I asked Michael what was the cost of my fireplace since I agreed to that after my first estimate from them. He tells me one thing and I ask Marco while he was here and tells me something way different! I tell them how unhappy I was with my experience thinking they would make it up with some kind of discount but find out they were only trying to overcharge me when it was all said and done. Only thing they were concerned with was getting money without giving any apology. Don't let them fool you!

    Mill Creek Carpet & Tile

    Mill Creek Carpet & Tile

    2.1
    (23 reviews)

    Our builder contracted with Mill Creek to lay about 4,000 sqft of tile in our new home back in…read more2020. After the downstairs was almost complete we noticed hollow sounding tile throughout the 1st floor. Milk Creek had to rip up tiles throughout the first floor and relay. Fast forward a few years later and tiles in several areas of the upstairs are now popping up. Although we were past the warranty period, I called Joan (our sales rep) and explained the situation, thinking they would at least come look at the issue. She said that their manager said "something caused this to happen..." and that "too much time had passed and that they didn't want to open up a can of worms". Hindsight being 2020, I would not use Mill Creek and would opt for a more reputable company with higher skilled tile layers and better business practices.

    it all started great we paid half down but insulation day they were short on material to finish so…read more6+ weeks later they get it in and install all looked but then they charged my Credit Card without telling me plus charged me over 1600 over quote without telling me why or even attempting to discuss with me. when I saw the charge i called and got a couple reason but then they admitted they missed charging for something 1 I had another quote from another place that was 1000 more so I went with Millcreek 2 They just tacked on the charge with no explanation and used the card from the down payment without further ok from me. not happy. I will buy my upstairs carpet elsewhere.

    Aikins Custom Woodwork - contractors - Updated August 2026

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