After being with my previous rheumatology clinic for over 10 years, I was honestly nervous about…read moreswitching to a larger practice. I couldn't have been more wrong, and I'm so grateful I made the change.
From my very first interaction, I have been incredibly impressed with how organized, professional, and genuinely kind everyone has been. Every single person I've spoken with has treated me with compassion, patience, and respect. I made it a point to remember some of their names because they all stood out: Essence, Erica, Rachel, Brittany, Dr. DeFrancisco, and Dr. Tyler (and I know I'm forgetting a few others who were just as wonderful!).
What truly won me over was an experience that reminded me of how doctor's offices used to be--when people genuinely cared about the patient, not just the appointment schedule. While I was receiving an infusion, I desperately needed a cortisone injection. Even though Dr. DeFrancisco wasn't at that location that day, he responded to my message almost immediately, coordinated with the staff between offices, and arranged for Dr. Tyler to see me right then and there without a scheduled appointment. That level of teamwork, communication, and patient care is rare, and it meant so much to me.
Dr. Tyler was absolutely hilarious and instantly put me at ease, and Dr. DeFrancisco has been everything I hoped for in a rheumatologist--knowledgeable, responsive, and genuinely invested in his patients.
It's not often that every single person you encounter at a medical practice leaves a positive impression, but that has truly been my experience here. I can't recommend this practice highly enough. If you're hesitant about making a switch like I was, don't be. I'm so happy I did.