Terrible! We have flown on 5 Air Canada flights in the last 2 days and every one of them had numerous issues. Choose West Jet. We will in the future. read more

Honestly the worst airline in the world. They make crap excuses until you no longer have time to change flights. Their maintenance people are idiots and over fuel the plane, then while burning off the fuel find some more issues that delay and eventually cancel the flight. THE WORST AIRLINE IN THE WORLD!!! read more

absolutely horrible. never flying with Air Canada ever again. Our flight from Narita Tokyo was delayed by 40 minutes, and we had a connecting flight to NY to catch in Montreal. We would have made it, as we had enough time anyway, however the airline thought it was appropriate to remove us from the flight without telling us. We didn't find out until we were sitting in US customs at the Montreal airport for 45 minutes and were not cleared to proceed. In addition to this nightmare; they sent us on a goose chase to find our luggage, only to find out they had lost 2/4 of our checked baggage. An absolute joke. Whenever we asked for assistance or clarification as to where to go to reschedule and get set up to spend the night, we were met with shrugs and rolled eyes. Ridiculous. Our rescheduled flight was supposed to be leaving to NY at 5:55 but unsurprisingly was delayed for an hour. I have no doubts that they gave our seats away to stand by passengers and flew our luggage on that flight without us. They never delivered it to our hotel like they said they would. An absolute joke. read more

HORRIBLE SERVICE! HORRIBLE PROCESSES! I used Air Canada for the first time on a recent trip to Montreal and was blown away with the horrible service (both from representatives in Canada as well as the US). We showed up about an hour before our flight because we were delayed and the woman at the desk chewed us out like children for being late. She claimed she was the manager, and had all the other attendants and others in line staring at us as she chewed us out over being late.In the end, she didn't let us on the flight, even though it was delayed and there were seats available. She made us exchange our ticket for a ticket to another city just to be on Standby for the flight that we actually purchased that had available seats. How does that make sense. This flight was delayed (ultimately 2 1/2 hours) but they wouldn't tell us if we were getting off the standby list until AFTER the flight they made us transfer to already left!!! Fortunately, we were able to make it on the flight, but after so many hoops, and so many people that were incredibly incredibly rude to us after paying $750 for coach seats to a location less than an hour flight. The attendants were all disorganized with the absolutely worst attitudes I have ever experienced. I do not know how this airline gets away with such horrible procedures and absolutely wretched customer service. And this is only the experience of us leaving Canada. There was an entirely seperate horrible experience of flying in that I cannot even go into right now. But I can tell you it ended with us speaking to the manager. When we asked what would be done, she said, "Well you can call our corporate customer service, but they will just apologize, and I've already done that...so I guess you'd be wasting your time." I have never been treated so shabbily for any service whether it was in a restaurant, service provider, or airline. read more

For the most part, my trip with Air Canada (UA 8243) went smoothly. However, I couldn't stop myself from sharing more details about my experience after having repeated negative interactions with one flight attendant. Less than 48 hours before my flight I - like every other passenger who flies Air Canada - obtained and submitted proof of a negative COVID-19 test. Also, I - like every other passenger who flies Air Canada - obtained and submitted proof of a full COVID-19 vaccination prior to boarding. Once on the plane, the flight attendants reminded all passengers to wear a facial covering for the duration of the flight. During the flight, I began to doze off, so I took off my jacket and wrapped the jacket around my head and neck. This face covering entirely concealed my mouth and nose. Not too long later, a flight attendant woke me up, asking me to remove my face covering and prove that I am wearing a mask. I was unaware that my jacket was insufficient protection against COVID-19, but after the flight attendant prompted me to put on an additional face covering, I did so with the mask provided by the airline. After covering my face with this mask, I covered my head with my jacket and fell back asleep. This is when my experience began to sour. Shortly after my first interaction with this flight attendant, she approached me again, took hold of my jacket, and removed it from my head. Startled, I awoke while the flight attendant commented that she was checking to see if I was "wearing a mask". I was wearing a mask under my jacket. It covered both my mouth and nose. I found this off-putting, but, still exhausted, re-covered my face and fell back asleep. Just before the plane landed, I felt another tug on my jacket. I turn my head and next to me stood the same flight attendant with my jacket in hand. After she saw the face mask tightly strapped to my face, she returned my belongings and proceeded onward down the aisle. I found these interactions with this flight attendant extremely unprofessional. I felt embarrassed by the public spectacle that this flight attendant created in front of my family and other passengers. She invaded my personal space, touched me multiple times without my consent, and spoke with a belittling and rude tone during our interactions. The pandemic is no excuse for not treating others with kindness. I wish that this flight attendant felt the same way. read more

Wow...cant believe the no service. Called the wrong flight and made me rush to gate... was waiting for my coffe at starbucks and had to leave it behind because the called "last call" no apology read more

Where are the negative stars? It seems when i come across this airline its nothing but trouble and bad excuses, ehy do we need such an incompetant airline to represent this country? Its so shameful, lack of customer service, intentional over bookings, delayed flights, lost luggage, and the list goes on and on. 1 star only for when they do finally fulfill their obligation to fly you from point to point they actually have a pilot to do so, other than that expect headaches and a minus 5 read more

This has been one of the absolute worst flying experiences of my life. After being delayed because of weather/thunderstorms (totally understand that), it was impossible to rebook a ticket from Toronto to Chicago for less than 48 hours after our original departures. (No offer of hotel or partial trip reimbursement) The numerous customer service agents we spoke to both via phone and in-person were largely incompetent and rude. Also, in the 4 hours we were sitting on the runway taxing, we were not offered water for the first 3 hours and then offered tepid tap water during the 4th hour of taxiing. We will never fly Air Canada in the future and will avoid United as much as possible after this experience as well. read more

I recently flew Air Canada for the first time (FLL to YUL and back). Overall I have mixed feelings about my experience. Pros: +Customer service at the airport (with one glaring exception, see "Cons") and on the flight itself was good. The crew on both flights were friendly. +My seat was comfortable for economy class, and legroom was decent. There was enough room in the overhead baggage compartments for everyone, despite repeated announcements that the flights were full and some people would have to voluntarily check their carry-on bags. +Meals and snacks are available to purchase (at an additional charge however). Non-alcoholic beverages were free and there was a nice selection. +The price I paid for a round trip international ticket was under $350, which is not too bad, considering how I have seen other airlines charge $500+ per person. Cons: -My flight from Montreal to Fort Lauderdale was nearly an hour late, and there was little explanation as to why or any apology from the airline representatives. -Security/customs procedures for Air Canada in Montreal were more confusing and cumbersome than I expected. -The manager on duty at the check-in counters in Montreal on the morning of Sunday, 4/26/15 was extremely rude, condescending, and unhelpful. Along with the agent checking us in, he arbitrarily singled us out because of our carry-on bag sizes (which are normal and has never been an issue), making a whole scene about them not fitting into the carry-on bag sizers by a fraction of an inch. He then threatened to follow us to the gate, and said he would forcibly make us check in the bags. When I pointed out other passengers' bags that were clearly oversize, he said "I'm not concerned with other passengers, I'm only talking about you". We manged to shift some things around and finally proceed, and he did not follow through on his threats, but if I remembered his name he would receive a pretty stern official complaint. Bottom Line: If you fly Air Canada, expect a mediocre experience and hope for the best. read more

Oh My Gosh...where to start...well lets start at the beginning. This was my first flight on Air Canada (and subsequently-my LAST) I flew Business Class from Charles de Gaulle to LAX (stopped in Montreal) and because they "switched" planes at the last minute my party and I were separated. My mother and I were seated together and my sister was 3 rows in back of us on the other side of the plane. When we asked why she could not sit across the aisle from us, we were told that the TV was not working and therefore she could not sit there. 20 minutes into the flight, Bruno the "flight director" asked me how I got my seat into its current position, after some demonstration, it was pointed out to me that my seat was broken and we would have to be moved. Bruno insisted we all be moved so we could sit together. So after upsetting quite a few other parties to "accommodate" us, we settled in. (Guess where they put one of the people they moved to accommodate us- yup you guessed it- the seat we were told my sister could not sit it) When my mom took her seat she complained that is wasn't very comfortable so my sister offered to switch with her. Turns out the seat wasn't just hard, it was missing its cushion. My sister was offered a single pillow (yep that good for nothing flat foam thing they offer you for your head) for a 7.5 hour flight. My "new" seat inflated and deflated on its own. Nothing compared to the discomfort my sister withstood but annoying nonetheless. And our meals were served 2 1/2 hours into the flight. When it came time to eat, we couldn't figure out how to work our tray tables. And because the flight attendants had never flown this plane before, they didn't know either. It took about 15 minutes to figure out how to get them to work and then when we did get them up, we couldn't figure out how to get them back down. At the end of this hellish flight Bruno informed us that this was only the 6th flight this plane had taken and they were "taking notes to pass on to the corporate office". Really? Shouldn't this be something you do BEFORE you charge someone $3900.00 to sit on a metal seat for 7 1/2 hours? Apparently not! Now, if you have never flown into Montreal on Air Canada, let me give you a tip, DON'T! Thank goodness we had some time before our connecting flight, because seriously, these people are crazy with their "un" organization! Not to mention. Hope you didn't bring anything on your flight that was liquid (ie; duty free perfume, alcohol) cause you gotta go through security again. WHAT? I just got off a secure flight-what do they think I did from one flight to the next? The ONLY good thing I will say for them is when we got to one of the many checkpoints, they scanned my boarding pass and a picture of my luggage came up. Cool. Sadly, the picture did not show the HUGE whole AC put in my bag. That I'm sure was caused when my baggage fell outta the plane (only guessing) And because my complaint letter came after the 7 day deadline they implement, they take NO responsibility for damaging my property. UNBELIEVABLE. read more

I paid $1600 to fly from Houston to Rome for a friend's wedding. The cheapest option was to book with United, which involved flying via Montreal. Unfortunately, the Montreal-Rome leg was operated by Air Canada. When I booked the flight I was allowed to select seats on the United flight, but to do the same on Air Canada costs $15 extra so I skipped that step as it didn't seem necessary. Unfortunately it turns out if you don't do that, they'll just give away your seat. So it's not really optional. When I boarded in Houston they already knew they'd given away my seat on the second flight. Instead of telling me that so that I could try to make alternative arrangements (at that point they could have rebooked me through New York, Atlanta, London - the possibilities are endless), they flew me to Montreal for no reason, to be told on arrival that there was no seat for me and that I was on standby. After they confirmed that all the seats on the flight were gone I thought it would be straightforward to get rebooked on a different flight. Unfortunately there was nothing available until 22 hours later - that actually makes sense, since it's their policy to overbook all their flights by 20% (they freely admit to this). Still, what I wasn't expecting was that I would then have to spend 2 hours standing in line at their ticket desk to get rebooked. By the time I got to the hotel they had booked for me, the dining room had closed and it wasn't possible to spend the $15 meal voucher they had given me. On top of that, the agents on the desk seemed to be extraordinarily incompetent - the first ticket they issued me turned out not to be valid at all and when I went back to the airport the next day I had to spend another hour standing in line at the ticket desk to get that rectified. The onward flight was routed through Barcelona so what should have been a 9 hour journey turned into a 14 hour journey. I eventually arrived 36 hours late - 2 hours after the wedding reception had started. I missed the entire rehearsal dinner. Nothing could compensate me for this. But what they did offer was laughable - $200 in cash or a $500 Air Canada voucher. I certainly won't fly with Air Canada again. What they are operating is essentially a scam - pay another fee to book your seat or we'll give it away. And the agents on the ticket desk kept telling me 'next time make sure to book your seat'. What they didn't seem to understand is that there won't be a next time. read more

I totally agree with a lot of these other posts. I flew from SFO to Toronto and Toronto to Montreal and back to SFO (from Montreal). First of all, no snacks (like cheap pretzels or crackers or even peanuts)! I mean come on, that is one strike. Second, was the attitude. I had some trash from my lunch (so it was more than just a plastic cup and some napkins) and when a flight attendant walked through providing water and cups to the passengers (which, I have to say they did often and it was appreciated) I tried to hand her my plastic bag and she scoffed, "I only have two hands" and walked away. She never bothered to come back either. When the flight attendants were walking through with food to purchase, never, did any of them ask whether I wanted to purchase anything- they just wisked the cart past me every time. There were other things too like the movie/TV selection was quite limited and didn't change from trip to trip compared to other airlines. I think I won't be using Air Canada again. read more

We were supposed to board a flight at 20:30 and leave at 21:00. It's now 21:08, we haven't boarded and there has been no announcement.

Hmm reboots seem to be a bit of a reoccurring issue.. In on air Canada flight AC864 from Montreal to London. I still have 3h 40mins of flight duration. It's a long flight and I was just getting comfy when my inflight entertainment starts crashing, acting up and being unresponsive. I didn't want to burden anyone so decided to try and deal with the issue by turning the screen off and on again myself. Nothing.. The screen won't even stay turned off after I eventually give up. After 45 mins of trying to play ANYTHING that would work. I brace my self and push the call button on my armrest for assistance. 15 mins later an attendant with a bottle of water walks by. Being an international frequent flyer for over 20 years and having worked in customer service for 4 years; I choose my words carefully when asking for help. "When you have a moment, could you come help me with the malfunction of the inflight entertainment? I'm really sorry but it seems to have crashed" oh ok I'll go reset it " you can reset it? Oh thanks that's great. Thank you so much I appreciate it." "Uhu but don't touch the screen when it reboots." "No problem I'll happily keep my hands to myself" I sit patiently waiting for the reset. The screen displays a message to confirm the reboot and I almost get exited that i can now watch something. But it didn't work, the buttons unresponsive. The girl comes back and sais "oh no you can't touch it yet you have to wait for the reboot". Even though I just watched the screen restart and didn't touch it. She goes on to tell me that I shouldn't have touched it. As she carried on talking over me while I try to tell her I didn't touch it. And if she would just let me speak for a second I would be able to tell her that the screen was malfunctioning before the reboot in a way that was clearly a hardware issue and that I really don't mind that much but it'd be a shame to not inform someone that it probably needed to be fixed because the next passenger would be stuck in the same scenario. She didn't want to listen she didn't want to know she didn't apologise or even seem like she cared. She flippantly offered me another seat but it seemed like a bother for her to offer but also the fact I was in a window seat with 2 sleeping strangers beside me, I really didn't want to be that person to just uproot and move. Maybe I should have. But then I'd be the asshole.. I honestly just tried to bring it to the attention of the crew discreetly and politely with a smile and instead I was treated as if I had complained about something in a way that someone would if they were ripped off. she had way more important things to worry about. I was just trying to be nice. But she looked at me like I peed on her fries! I don't have a sense of self entitlement but I did pay for this ticket and the least I expect is a smile or to at least pretend that you care instead of treating me like I'm keeping you from your responsibility. I get everyone has a bad day but please don't bring your attitude and sass to work when your working in a public facing role. Your representing Canada! I'm afraid it's these little things that just start to snowball up with Air Canada and yet again i find myself disappointed. Im so over it. From the refund policy on flights to the flight credit only lasting 1 year ( I live in Glasgow and there are no air canada flights for me to redeem the credit) and the bad attitude of your stewards I'm just over it and this was the cherry on the cake for me. Steer clear of air canada if your a nice person they're going to make you feel like your an asshole anyway. Maybe I should have just given them what they came to work prepared for. A bad attitude. The screen still isn't working.. Even budget airline Ryanair are better with customers. read more

Really bad customers service, and they're lying passengers!! This is not the first time it's happened to me last year also from Toronto airport, today in Montreal airport, my flight was cancels I tried with them to add me on any flight just get out from Canada, one of the customer service she told me to there is a mechanic problem, another one she told me because of the weather!!! And I really want to go home my daughter she is really sick, to be honesty I'm not going to flight with me any more, they're don't even have Custmores service experience, they don't know how to handle a Custmor service, on my side a bad bad bad Custmor service, sorry Canada airline(;;) read more

Absolutely the worst airline I have flown. I have flown throughout Asia, Europe, Latin America and the U.S. and I've never experienced an airline who appeared to not want to be in the airline business more. The level of apathy I experienced was a new low. On 8/7th I was on flight 7419 from Montreal to Chicago to connect to SFO. The inbound flight into Montreal arrived just 5-10 minutes late. No issue. But then we sat, and sat. The one gate agent then, without explanation, walked away from the gate. After 45 minutes of 100+ people sitting at the gate, many including myself worried about missing our connection, we started calling Air Canada's main number and waiving down passing by employees to ask them why the hell no one was managing the gate. 15 minutes later some other person arrived and started to board the plane, claiming that there was a "maintenance issue" but could not explain what exactly it was. I then boarded and asked the first flight attendant I met (the one who serves first class) what the maintenance issue was that delayed us for over an hour. He responded, "You can ask maintenance." So this flight attendant does not care enough to find out why his flight is being delayed and does not care enough to know the condition of his plane. He also made no offer to find out such basic information that most every customer would care to learn. Amazing. I then landed with minutes to spare to catch my flight. We asked for gate information within the final 45 minutes of our flight. "Oh, we do not know which gate we will taxi to or the terminal. No, we will not find out your departing gate. Thank you for flying Air Canada." Are you kidding me? You make us late for no explained reason, and you do nothing to help us to get to our destination and minimize the overall impact to our schedules? Truly unbelievable. I of course miss my connection and walk back to the gate my flight from Montreal to Chicago taxid to to find one lone agent who asked, "Where have you been? I've been waiting." I let her know that I ran for my connection with no help from her or her colleagues. She handed me a hotel voucher without even looking at me and attempted to scold me for leaving the gate and attempting to catch my flight, because it forced her to wait around for me and she wanted to go home. I highlighted that Air Canada was late for no good reason that was explained to me, that no one helped me to get to my connection, and that yes, I took it upon myself to make my connection. Her response was literally a simple, "Whatever." She put a card in front of me with Air Canada's customer service number and walked away. I asked for her name because I wanted to report her rudeness and she indicated that Air Canada employees do not provide their names. She was not wearing a name tag. I am amazed that this is a Canadian business. The universal display of apathy was almost programmed in, as if it was a pillar of their culture. I have never seen such a broad, systematic display of not caring for customers. If you are not interested in being a good service provider, just go into another line of work. I'll be sure to avoid your terrible service and apathetic employees in the future. I'm also going to ensure that my colleagues and partners learn of my experience. Congratulations on losing a significant amount of future revenue. Oh, and expect a letter to your CEO, the head of the Star Alliance, the CEO of United, the U.S. Better Business Bureau and the Canadian equivalent... read more

Well our day started off great until we got Toronto and waiting for our connecting fight with #aircanada and we'll they said we would be delayed 20 mins as the flight attendances weren't there yet. And our flight was suppose to take off @ 6:25 am and didn't leave until 7:20 am that to me is almost 1 hour not 20 mins, then the pilot comes on telling the connecting flights out of Montreal that there is time and where to go to connect them. A few minutes later he comes on and tell us all we cannot pull in to the door as we are waiting for another plane to depart and it will be 15 or 20 mins. Well that plane that we were waiting for to depart was our connecting flight home. So Air Canada screwed us there for the first and second time, then we are at customers service and we wait 1 hour to talk to someone about it, and they tell us that the only way home now was to fly to Ottawa @4:30 to ight then take a connecting flight to edmonton from there as everything was full. And do you know how they apologize for all this that happened well they moved us from row 31 to 28 and gave us 10.00 each for a meal. WTF I cannot believe the shitty service we reciecved from them, I am beyond pissed right off and I am going to voice my opinion as I feel we were not treat fairly at all read more

I really don't understand the negative reviews here. Air Canada has been my airline of choice for years and yes I have encountered the occasional rude employee (which every company has) but my experiences with them have generally been positive. Having flown other carriers in the US and Europe they are one of my preferred airlines along with Lufthansa. One thing I like about Air Canada is you get the personal entertainment system on EVERY flight with them and they have outlets so you can plug in your electronics. If you fly the American carriers you don't get this on domestic flights. As well for the most part the flight attendants I have encountered have been polite and friendly. Also I have positive things to say about some of their customer service agents. On a trip to California I missed my connecting flight in Toronto because of weather delays in Montreal. Due to a server glitch that was messing up all of Pearson (and all the airlines) getting rescheduled with a new boarding pass proved to be more challenging than usual. Not only did I have to call reservations to get rebooked instead of just talking to an agent getting a boarding pass was next to impossible since the computers were out. The agent helping me went out of his way to print me a boarding pass because he knew I needed it for a business expense report and a mobile boarding pass just wouldn't work. I don't know how he did it but he made magic happen! It might not seem like a big gesture but if you saw how much of a mess the airport was you'd know it was incredibly nice of him to do that for me. read more

I appreciated being bumped to first class last night... but have been awaiting a live representative on the phone for 20 minutes regarding a lost item and don't see the end in site.... read more

I'm giving one star to Air Canada flights to Montreal because I have no option or I would've given a 0 star. I also have to clarify that our customer services experience with other routes, have always been very pleasant. YOU ARE NOT GOING TO BELIEVE MY STORY!...IT 'S SHOCKING! My husband and I took flight AC1651 leaving Miami on Dec 10, 2016 at 11:55 a.m. to Montreal to connect to our flight home to Calgary. Our flight from Miami to Montreal turned into a real nightmare! I needed to go to the washroom and let me tell you I'm a small older woman with a small bladder so I really can't hold it for too long. I was sitting in economy on the third row behind business class and I was trapped by the serving cart which was blocking the economy washroom. One of the flight attendants was nice and tried to help me as I told her it was an emergency. She asked the flight attendant from business class if I could use the business class washroom, the rude flight attendant from business class said no as those passengers pay more money and that was their private washroom and that I had to wait until all lunches were served. I waited the most I could and when I couldn't hold it anymore, I just went into the business class washroom as the economy washroom was still blocked. The rude flight attendant from business class immediately went to the speakers to make a couple of announcements to embarrass me while I was using the washroom. When I came out, she was so angry that she followed me to my seat and started yelling at me. I could not believe what was happening. I politely reminded her that it was an emergency and that I could not wait any longer and she continued yelling at me. I asked her to let it go and she finally stopped and left. At that moment, I could not believe what just happened and the passengers seating close to me shared my disbelief. I have never been treated like that for just meeting my basic needs. I wasn't expecting special treatment but at least some compassion. This experience upset me so much that even though we had great experiences using other routes, we will never use Air Canada again! I'm sure Westjet or any other airline will show way more compassion toward their passengers in similar situations. I don't understand how Air Canada talks about hospitality when their crew members are treating their passengers this way. I WILL NEVER FORGET this horrible experience and I will tell my story to as many people as I can. read more

Air Canada - This is the rude flight attendant from flight AC1651 from Miami to Montreal leaving Miami on Dec 10th at 11:55 a.m. - Airlines Near Me - Saint-Laurent, Quebec

Their planes are not cool enough. The vents are useless. Some of their ground attendants are condescending and rude.

We bought Business class tickets to Athens last week. We arrived from out of town into Montreal to get on our flight at 18:00 hrs. First the flight was delayed due to a storm which dealyed loading the cargo... ok that's not their fault. Then we get onto the tarmac, and are told that the pilot finds that "the look-ahead radar required to see storms is not working and he will try to re-boot the system". This further delays the flight. Finally we are told that he can't fix it and we "have to return to the gate and get maintenance to fix it.". We are then told that another crew is coming in from Toronto to get us out by 1:00AM" this turns out to have been a bald-faced lie. It seem due to the storm canceling a lot of flights there is now no gate, so we are unloaded by ladders into vans taking us to the airport building. We arrive back around 1:00AM. We are in business class at $2000.00/ seat and in the 4 1/2 hours on the plane, they never fed us! Finally they tell everyone to go home and come back at 9:30AM ! Only when I buttonholed a manager did they offer us a voucher for a hotel room, and two measly vouchers for $15. for food good only at the airport.. Due to all these delays we missed the shuttle bus suposedly coming every 15 min. which took nearly 45 more to show up to get us to the cheap hotel they sent us to. In the morning we were told by the desk person at the continental breakfast that its NOT INCLUDED in our hotel voucher. All this cost us a whole day of a precious week in Greece; a full day's charges at a 5 star hotel, and a day of car rental. Their offering is a voucher for some nebulous discount on a future flight. Sure... no doubt their discount price will be off their full fare tickets, and still more than I can buy those tickets online.. I am very unimpressed by Canada Rouge service and their idea of hospitality. read more

Worst airlines I have ever been on. Didn't get on 6am flight to london due to e-visa status (which they waited on other fliers to get and held the flight). Then for our next flight was misinformed that sticking with that route would be still fine even with the delay and they would hold the flight. Flight ended up leaving 1 hour later after boarding and our connecting flights were missed. This flight in particular was filled with groups connecting to europe flights all which were missed by 10-15minutes. The when arrived at Montreal, since we missed our flights we were require to leave the secure area of the airport grab our luggage and rebook. Our luggage was not where to be found and we had to wait 45 minute to an hour for that. Then proceeded to rebooking. Rebooking only had 1 person to help 15 customers. A manager named Kim (bulky man) who was extremely rude told us to go to another place for hotels and flight would be booked for next day at 7pm. When trying to get him to understand that wasn't an optiin for us he proceeded to yell at us. I spent 3 hours from one line to the next. Then once ready to book the booking agent was also extremely rude (Homer) and would not try to find me another flight instead gave an very rude answer to me when I asked if there was anything else we could do to leave early he gave a rude "yes wait on standby" when I asked when those flights would be he gave an answer as in the evening at 7pm. I then couldn't handle the rude and unprofessionalism so someone told me to call in through thier phones. I called in after waiting for 3 hours of no help. The agent on the phone told me if i had called him even 5 minutes ago he would have gotten me on another flight and he not couldn't do anything. So I woke up in the morning in the to call into see if there was a possiblility for standby and have been waiting on the phone for over 45min to get some help. situation still not resolved. NEVER FLY AIR CANADA. I never wrote a review let alone a negative review, this is my first review, however needed to make sure was clear about the incompensies of Air Canada. I still have not gotten any sort of compensation or anything such a waste of time, energy and money. read more

Possibly the worst airline I've flown. Flight attendants are hostile, unfriendly and unhelpful. AND your flight is likely to be delayed by hours, meaning that you will miss your connection. Every flight I've flown on AC has been delayed, with 45 minutes being the BRIEFEST delay I've experienced. My current flight is already delayed over one hour and we are headed back to the gate instead of taking off. I'd love to come back to Montreal, but I won't if I have to fly Air Canada. It's that bad! Canada: love the politics, love the healthcare system, love the food, but what the heck happened to the national airline??? read more

Here's the setting it's 7:37am and my pregnant wife and I are going to Nice, France and sitting in a hotel room in the outskirts of Montreal. We had a flight scheduled from Boston to Montreal yesterday at 5:10pm (flight 9618) that was canceled by Air Canada with no explanation. They booked us on another flight at 6pm, separated our seats and once again offered no explanation. Upon getting to our seats at separate ends of the small plane we were informed that there was weather in the area and there would be a delay. We sat in the airplane with little to no info given for 2 hours before take off. As our flight was now 3 hours past it's expected touch down time in Montreal we missed our connecting flight to Nice. When we got off the plane there was an Air Canada representative waiting for the people that were effected by the canceled flight. We were instructed to go through customs then retrieve our bags and then head to the ticketing counter to reschedule a flight. After getting through customs and getting our bags we went to ticketing only to be told that the next flight would be 2 days later and that all ticketing counters were closed and that none of the agents left at the airport were equipped to help book us on any other flights. There were roughly 15 Air Canada staff there with a line of 30-40 helpless stranded customers that were waiting in 2 separate lines only to be told that calling Air Canada's costumer service line was our only option. My wife called costumer service only to be told that there were no flights out to Nice until the one we were rebooked on for Thursday and that they would not book us on other carriers. They then hung up on her once she said she wanted to speak to a manager. We then got a voucher from Air Canada to stay in Montreal for the evening. That was probably the only thing they did correct during this entire fiasco. Another interesting development during our time waiting in line to speak with airline staff was what happened to an international traveler right in from of us. He spoke only broken English and no French so he was at a disadvantage to begin with. He was trying to get help from an agent and wasn't getting anywhere. There was no telling no aggressive behavior from the customer when the agent said he couldn't help him and that he needed to leave the counter. The customer said (I think) that he had no where to go and that they needed to help. The counter agent then for no reason at all called security on this poor guy. He wasn't arrested but it was ridiculous that because of Air Canadas mistakes and mishandling or everything they would have someone potentially arrested. Once back to our hotel at midnight we abandoned all hope for the evening after calling costumer service several times and only getting out on hold for over an hour. The next morning we finally spoke with someone that booked us on a flight to Brussels to Nice for 7pm. This added an additional flight and the layover was 2:20 but at that point we happily took the flight to try to salvage our vacation. When we got to the counter at Air Canada we found that for reasons we still aren't sure of the flight was delayed 1hour possibly weather related. Our layover from Brussels to Nice was only 1:45 so we were concerned that with the delay we'd miss another connecting flight. Because of the mess the previous day my wife went to talk to a staff member at the terminal to ask if she could possibly put a note in the system that we were going to possibly be close to missing our flight to Nice once we landed. She was really nice and was trying to help when out of the blue the guy next to her started telling my wife that she wasn't the only person with a connecting flight and that she "should go get a drink". She asked him why he was being so rude and so he then threatened I call security if she tried to get a picture of his ID so we could report his behavior. He reached across the counter and made an attempt to grab her phone. I have never seen such childish behavior from airline staff in my life. In short we missed almost 2 days of our 5 night trip and had to pay for a hotel that went unused in Caanes. We did have a great trip and I don't expect anyone to feel bad for us. I just want people to know the service we received and to be aware of it if they're booking travel with this rude, ill equipped and uncaring airline. read more

This is my experience with Air Canada Corporate, since they are located in Montreal. If you are wronged by Air Canada like I was, then file your complaints with the following agencies: 1-Canadian Transportation Agency 2-Airline Dispute Resolution (a division of The Retail Ombudsman) 3-Yelp 4-Better Business Bureau 5-Consumer Affairs 6-Skytrax 7- United States Department of Transportation I was traveling on vacation to Canada, and after going through TSA pre-check, I approached the Air Canada gate to sit and wait for the plane to be boarded. I asked the only employee there (Arianee) when they were boarding, and she looked at my iPhone and said "WHERE IS YOUR BOARDING PASS? HOWWWW DID YOU GET UP HERE?"I felt that this was incredibly rude, as if I was a world class criminal who somehow passed all check points and got to Air Canada. Arianee really needs to watch the way she speaks to people. I told her that I have a boarding pass, and she wasn't supposed to ask me how I got up there. I went up to her and asked her if she was an employee of Air Canada and what her name was. She rolled her eyes and said "Arianee" and then refused to write it on a piece of paper, and rudely told me to write it myself on my iPhone. I told her that she needs to have less attitude when speaking to people, and then she rolled her eyes, and said "YOU KNOW WHAT, YOU NEED TO HAVE A SEAT. I DONT KNOW YOU, AND DONT CARE TO GET TO KNOW YOU." I have already filed a Better Business Bureau complaint, and emailed Air Canada. She obviously does not like her job, and apparently nobody has told her how to speak to people. She has no common sense, which is evidenced by her asking me (someone with TSA pre-check & global entry) how I got up to a gate. That is the rudest and dumbest question I have ever been asked in all of my travels. And she failed to take responsibility for her rudeness and apologize, and actually escalated the situation by being more rude when I told her to have less attitude. She needs to be fired immediately, because she is not upholding Air Canada values, and is getting paid to not perform her duties fully. After 8 days, Air Canada responded. They didn't address the problem or offer me any sort of resolution. I can reasonably conclude that they are a pathetic company, just like Canada itself. Their pathetic response is below: Thank you for writing about your recent experience with us. We are really sorry for disappointing you. We realize our customers judge us by the service our employees provide, and we expect our staff to be courteous at all times. From what you've described, we can understand why you wanted to contact us. Your feedback gives us the chance to improve and your comments have been shared with our Management Team. We hope to have the opportunity to welcome you on board in the future. Sincerely, Air Canada Customer Relations I then emailed another person in Air Canada and this is the horse manure that they emailed me: "...Thank you for your patience while we awaited details from our airport team. They have advised me that they do not have a staff member by the name Arianee. They have also asked their staff and no one recalls the situation..." DO NOT RECALL, as everyone knows, it legal jargon for I want to play stupid. Luckily, there are videotapes at LAX, and I will not be pursuing legal action against Air Canada, and in the discovery process, I will have the court watch the tapes from that day, so Air Canada won't be able to deny anything anymore. The only way to deal with this disgusting so-called organization is to sue the shit out of them. CONCLUSION: After filing a complaint and receiving Air Canada's disgusting response, I AM BOYCOTTING AIR CANADA. Go to hell Air Canada !!! read more

AC lost my luggage 8 days ago, it was found 3 days ago in Montreal, but now it is lost again, I have had to call them every day for the last 8 days, it has been the most frustrating to deal with. They say they are going to call with info but they don't, they say it will be found but it is and then is not. AC is the worse to deal with. Don't recommend it to anyone. read more

Airline calls me frantic that my husband "left his suitcase unattended" in front of the baggage drop desk while traveling to Casablanca from Montreal. They call me a second time, clearly concerned that my husband is acting suspiciously. Due to his lack of service he is unreachable by phone and of course I'm concerned. Air Canada refuses to send the suitcase on the next flight out (fyi they had the code for the suitcase to search it as needed if they wanted to). When I do talk with my hisband, he tells me he has a receipt. Now, tell me why he has a receipt from checking his suitcase at the counter and his suitcase ends up unattended in front of the check-in desk?? They agree to ship it only after they find out about the receipt and it's been 4 days already with no sign of the suitcase and the agents just told him to file a claim... Only 45 dollars a day for each day u dont have it (if claim is approved) A lot of good that will do when u have to buy all new clothes and toiletries anyway... No one got their presents either. It's STILL ruining the only 2 weeks (American vacation allowance per year) he had to spend with his family... I've never heard of anything like this. YOU MAY REGRET FLYING WITH AIR CANADA. Please just pay a little more and go with a better airline. I wouldn't wish this on anyone! read more

Very frustrated with their employees and customer service, I usually fly with them twice a year to visit family in the states but I will definitely never book with them again. They damaged the stroller, when we got to the counter to get information on how to proceed, the agent was incredibly rude. Every questions we had was rudely answered by call the number I just gave you. There is no number on the papers she gave me to the exception of the number she wrote down herself, a wrong number as it turn out. My baby is too young, she still needs to be in the car seat when in the stroller, so I can't use a temporary one. And I can't carry her for long since I had complications after my c-section, I don't really have weeks to spear to solve the situation but they have done absolutely nothing to help or facilitate a very frustrating situation. read more

I purchased full fare flights from the Air Canada website and they wouldn't assign me seats on a flight with plenty of availability leaving in 4 months. In order to get any seats preassigned, let alone sit with my travel partner, a fee was required for each seat assignment. read more

Air Canada is probably an OK airline. They probably get you where advertised on the day the ticket asvertises....most of the time. I doubt running an airline is easy. Today, my flight was delayed for 3 hours, then canceled without notice or announcement. No agent came to the gate to let us know, the flight just disappeared from the screen at the terminal in Montreal. We(all) passengers walked to find a a customer service desk, we found one eventually. No more flights out today. Only passengers with connecting flights were offered rooms for the night. It was made clear by the cusromer service rep that Airlines are only legaly obligated to provide you with a hotel if you had a connecting flight. Well, I guess that's the law. That's Ok to me, no skin off my back I'm on business. What about all the customers who arent business, guess they forked out Hotel money or slept on the floor, spent time one the phone with Air Canada getting a flight out some other day..... Air Canada, you should have had a representative at the gate. No notice of a canceled flight is really awful business. The rest, shucks I guess is forgivable. read more

Omgggggg don't do it!! Worst customer service ever!! They over Charge and overbook their flights..... They don't include meals or snacks on long flights andddd will lose or as they call it "delay" the arrival of your luggage. The delayed luggage will then be sent to you notttt on the next available flight but instead two days later after it does a trip all around the world. Best part is they are aware of the quality of their customer service levels sooooo the methods of communication available are by mail, fax, or email NOT by phone because that would be too convenient for their customers. read more

Air Canada is giving me hell. I came to Montreal for my summer vacation from California on Sunday. They lost my luggage and told me they would deliver it the next day. Now it's been 3 days and there is no sign of my luggage. I have two young children and they have nothing to wear. I've called constantly and they keep giving me the run around. At this point I might have to just pick it up myself. Air Canada has officially ruined my summer vacation! They don't even deserve the 1 star. read more

Good afternoon, my parents flew with Air Canada yesterday back to Punta Cana after there long visit in Montréal. I would like to mention that as they got to the airport to check in my Mother was also traveling with a service animal on her accompanied with the medical documents stating the reasoning. However there was a lady by the name Anne Marie she behaved like a total pig with a unbelievable nasty attitude she gave my parents real hell and her service was unpleasant. I am very educated in the hospitality section and for travelers with pets who are serviced its not polite to give terrible attitude not only in that matter but in the job otherwise. Due to her disgusting attitude she even made my parents pay a fee which is not usually done for service animals.One word of advice if you dont know how to treat ppl go find another job and take your shit attitude else where. Never flying with Air Cana read more

If I could give this airline no stars I would. I have traveled to so many places and so many different airlines I have never experienced anything this bad. This airline is by far the WORST. Save yourself the time and money and do NOT take this airline. I had a flight from Montreal to LA, after two hours of flying, the captain said that there was "something wrong with the engine" and that we needed to fly back to Montreal. I understand that this is meant for safety but WHY WOULD YOU FLY A PLANE WITHOUT CHECKING IT'S ENGINES??? Why couldn't we land in Chicago instead of going all the way back to Montreal?? This is UNACCEPTABLE. The worst part is, they did not give us a complementary lounge to rest in until the next flight to LA was available and did not give us any complementary meals. They gave us a 15% promotion code on aircanada. I DONT WANT A 15% promo code, I want a full refund. I will never fly with aircanada ever again. Not to mention the staff is rude and unprofessional . The food is disgusting and you have to purchase it. The seats are uncomfortable and you have to purchase earphones. read more

My experience with calling Air Canada is nothing less then a waste of time. I have been on hold for 1hr and 31 minutes. I can't say that I have ever experienced anything other than average to poor service with this company. My choice is to fly Westjet whenever possible. read more

Air Canada is THE WORST COMPANY I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH. I flew from Tampa to Thunder Bay and 2 of my 3 checked luggage items were destroyed. The zipper and handle of my suitcase were removed, this caused the front pocket to open, get damaged and I lost an iphone charger. Also, I had a fishing rod holder checked as well and the top end cover was completely removed. Amazingly the fishing rods were not damaged. This case was brand new. It cost $80 US, the suitcase cost $200 and the iphone charger was $20. I told the Air Canada baggage person in Thunder Bay and he supposedly filed a claim but when I called June 14th the person I spoke with couldn't find it. In addition to my items being destroyed I called Air Canada on June 2nd the day before my flight and was told my fishing rod holder and suitcase would cost $60 to check. At the airport I was charged $160. I had to call and get a refund for that. On my return trip Air Canada lost one of my bags which caused me to miss my connection. I ran to the gate and the plane was still sitting there at the jet way in Montreal but they wouldn't let me board even though it was Air Canada's fault I was late. Then when I called June 14th to explain my baggage situation I had to wait 45 minutes for someone to answer the phone. Then I had the displeasure of dealing with the most incompetent customer service rep on the planet. She was a complete idiot. I had to repeat every single piece of information 2-6 times and at the end of it all she told me I had to get on this website and file a claim which I did. I fly a lot on Delta, American and Southwest. Flying Air Canada was BY FAR THE WORST EXPERIENCE I'VE EVER HAD. I have called customer service 6 times so far. Every time I am on hold for 40-60 minutes, then the customer service rep comes on and either hangs up on me or tells me I cannot speak to anyone who processes the claims and I will just have to wait longer. It has been 2 months so far. I am out of patience with Air Canada. Whatever you do DO NOT FLY AIR CANADA!!! read more

To whom it may concern: I am writing this letter in order to address the severe mistreatment and gross mismanagement of my fiancé and I by Air Canada and it's employees on flights AC7516, AC7520, AC775 on the 8th of July and on flight AC786 on the 14th of July. On July 8th 2014 my Fiance, Misha Agarwal, and I embarked on a journey to Los Angeles to attend my best friend's wedding where I was his best man. Our flight (AC7516) was supposed to depart YTZ by 2:30 p.m. Upon reaching Billy Bishop Airport at 12:30 p.m. we were notified by the employee at the check-in counter that our flight had been delayed due to weather. She informed us that we had been re-booked for the 4:30 p.m (AC7520) flight to Montreal. We asked when we would be going through customs and she told use that we'd be clearing customs in Los Angeles. We sat in the lounge area at Billy Bishop for four hours watching Porter flight to Montreal after Porter flight to Montreal depart. Their 2:30 flight was not cancelled. Their 3:30 flight was not cancelled. Their planes were propeller-driven and similar if not identical to the plane we eventually departed on, begging the question: why was our flight cancelled when Porter was able to depart? Perhaps we ought to fly Porter in the future. When we finally reached Montreal we arrived late. When we got off the plane we found out we had to reach the other end of the airport in 45 minutes. As we raced through seemingly endless hallways we realized we might be late for our flight. Finally we came to a lineup that we found out was - wait for it - customs!!! There we are, late for our flight, and we find out that we had been misinformed and that we had to clear customs in the next 10 or 15 minutes in order to make our flight (AC775). We raced to fill out the forms, waited in the customs lineup and cleared just in time to race to our gate. When we reached the front of the line we found out that we could not be seated together - despite very clearly requesting seats together upon purchasing the tickets due to my fiance's fear of flying. The employee at the gate told us that in order to be seated together we had to request it early. To which we replied that our flight had been cancelled and that we had been automatically re-booked, but Air Canada failed to seat us together upon re-booking us. This leads to my next question: how could we possibly have requested to be seated together when you cancelled our earlier flight, did not notify us of our having been re-booked, then you re-booked us so close to our connecting flight we couldn't have possibly made it early enough to make such a request? Why were we told customs would clear is in L.A.? Next the employee let us know that if we wished to sit next to one another on this re-booked flight we would have to ask those around us to switch seats with us. Essentially, you screwed up and we were asked to make up for it by BARTERING with your other customers. Why were we EVER put in such a position? We finally made it to L.A. - 3 hours later than planned for. Our car rental was not held for us (it cost us an additional $18/day for the next size up). Our hotel's parking services cost us an additional $27 to check the car "past hours" due to the delay. Not only did you mismanage our flights, but you cost us time and additional money on our vacation. On the 14th of July we made it to LAX and were dropped off by our car rental company's shuttle at the Air Canada entrance (2). When the doors slid open we saw there was a massive crowd waiting to be checked in ahead of us. We filed in behind them and waited 25 minutes before someone ahead of us - one of your other customers - let us know that the crowd ahead of us, blocking your entrance, was actually a group waiting to be checked in and that we'd have to struggle through them to get into the check-in line. This leads to my next question: why is that you did not have an usher, notifying your customers that 1: they shouldn't be blocking the entrance to you check-in/to the airport, and 2: that new customers need to walk in so-and-so direction to actually check-in? When we finally got to the front of the check-in line we found that you had only one representative checking people in! Incredible! How is it that Canada's largest airline can be so vastly understaffed in one of the continent's largest and busiest airports? We made it to our gate and eventually got to our seats on the plane... at this point already quite dissatisfied with Air Canada as you can imagine... only to find that now, our entertainment screens were malfunctioning! We were told that there would be attempts to reboot the system - it did not appear that this was attempted, we were told that someone would come to talk to us about other seating arrangements - this also never happened, and we were then ignored when we tried to pursue these issues further. Why were our concerns not addressed? read more

HORRIBLE HORRIBLE HORRIBLE!! We are a family of 4 with a 1 year old. Flew with them in August from Montreal to Glasgow. They lost our bags and the car seat for our son. We didn't get the bags back for 2 entire days and the car seat was missing for 3 days. They were NO HELP assisting with finding a way to transport our son from the airport with no car seat. We were given a $300 clothing and toiletries allowance and were told it would take 4-6 weeks to be reimbursed. It is now almost mid December and we still have not been reimbursed. Our flight home was delayed with no explanation for 4 hours and when we changed our tickets to another airline they COMPLETELY SCREWED IT UP!!!! They didn't even book my son a ticket and flying internationally they had us picking up bags and going back through customs at EACH STOP! I will NEVER EVER fly with them again. I am so disgusted by the unprofessional bull crap I have had to deal with over the last 12 weeks trying to get reimbursed for their screw up!!! read more