I've been flying Delta for a few years since I started doing my yearly trek to Quebec to visit…read morefamily. I've always had great service, and although there were times when my flights were changed, there were always ways to work with them. My outgoing flight (to DTW first) on DL310 was long but the crew was outstanding and so accommodating (even when I disturbed them in the back of the plane to get some water). The flight itself was a bit bumpy at times but smooth overall. I thanked everyone, including both Pilot (Cameron) & Co-pilot (James), plus Flight Attendants Crystal and Kathleen. Going home from my most recent trip on 10/07, my connecting flight to HNL from MSP was cut down to one hour so I panicked because I had no idea how far the next flight was from where i deplaned from Montreal. I remember friends telling me that wheelchairs were available for folks who have problems walking long distances so I called Delta and asked that one be available at MSP. Checking in for the flight was quick and efficient and Junior (the attendant who checked me in and assisted me upon arrival in MSP) made sure I was taken care of, even changing my seat so I would have an aisle seat in the center. On that flight DL5427, Flight attendant Supree stopped at my seat and asked if I needed assistance to my wheelchair. What an amazing crew! Well, voilà!!! As soon as I deplaned in MSP my "chauffeur" awaited, and speedily navigated the airport to the driverless train, all the way to my gate. What a lovely man he was. He was from Kenya and enjoyed working with Delta for many years. I was grateful. PS Only one issue, but it's small. A few years ago I was able to buy a one year pass to use the Sky Lounge, which I found to be an oasis when I had long hours to wait for connecting flights. Now that privilege is no longer available unless you have a special Delta Reserved AMEX card at minimum. That costs big bucks and requires big purchases all year round. I have a Platinum Delta AMEX card and that doesn't qualify. I see young people going into the lounges, but I guess that means they have their parents' privileges. Just saying.

Did both my flights on Delta for that one in Orlando for Christmas and one previously in August…read more2023 and both time services were amazing and staff really caring,professional and helpful. Also the in flight entertainment on the back seat screen were really great with a tons of options definitely would recommand this airline and anytime would reuse it again myself . Only things it might be their lack of french as when I went to Orlando no one on that plane spoke French and since I do I've been asked to do the translation for 2 passengers who weren't speaking English or at least were struggling with it

I appreciate it's a small airline, and, because the flight was originally late they offered me my…read morefirst two bags for free... and this is where it got all down.... Telling us the flight was coming when it wasn't, telling us a new departure time and not even telling us when it changed (only when, as a group, starting asking what was going on), starting boarding but the plane wasn't empty yet, leaving a wheelchair lady to herself saying " I can't help you ", losing bags placed in sky check, and, bringing people who missed their connection to the front of the flight to tell them what was about to happen to them, while preventing the rest of the passengers to deplane and risking even more connections. Never again if I can help it!

Montreal to Zurich flying in Business was a delightful experience…read more Though my aircraft was not the newest model, but sufficient for a shorter flight to Europe. The cabin and seat placement allows a lot of privacy. The single window seat is perfect for single traveller like myself. Service was professional and attentive. I was even offered to try out a few of the wines during dinner. The movie selections was so good as I stayed up and binge watch the whole flight. Getting to my destination on time in comfort always a good start for my vacation!

We flew Swiss airlines to Barcelona over the holidays because they offered the cheapest fare ($580…read morepp round trip). Based on the experience I had, I would definately fly with them again. We had booked an extremely tight connection in Zurich each way (under an hour) and were worried that we'd have to go through customs there before continuing on, as we did on our way to Venice last year when we had a layover in Madrid. Nope, not here. The Zurich airport is one the most efficient I have seen. We simply took a tram from one terminal to the next, which took us about 15 minutes gate to gate. We arrived in plenty of time for our connection on the way over. On the way back, we still had enough time, but we were about 10 minutes late in landing at Zurich (due to high traffic) so then they held our plane to Chicago for 15 minutes to allow other delayed passengers to board. Combining that with a delay in landing at O'Hare (again due to traffic) we were about 20 minutes late in total. Still not that bad though. Service was excellent on all flights. On the way there we moved to an empty 4-person row so I could stretch out. They served plenty of food (and it was pretty tasty, with some swiss chocolates) and lots of drinks and provided free headphones for use with the free seatback entertainment systems that had a great selection of movies and tv shows. Based on the great service, ease of connection in Zurich (where I think pretty much all their flights from Chicago connect) and the low price, I would definately chose Swiss air again.

This was easily the worst experience I've ever had flying with any airline or flying at all. First…read moreof all, I had a flight from Montreal to Chicago. I was unable to check in online, I tried 5-6 times but each time it said to check-in in person. There were many troubles getting to the airport which I'm not factoring into this review but it led to me arriving about 1 hour before my flight. I walked up to check in with now 57 ish minutes until my flight. I was told that I could not go on the flight anymore because they close 1 hour before the flight for check in. So the next available flight was 26 HOURS away. I eventually got it to 22 hours away by flying to a different airport (Dallas, which added flight time) for the connection flight. The guy helping me was rude and did not care at all about the situation. There was at least 2 others and maybe more people who had the same problem as me. So I had to stay overnight at a hotel there. I understand if that is their policy but I think having a note on the app that is very visible and signs would be helpful to convey that. The next day I checked in and got through all of security within 15-20 minutes showing that I could have easily made it through in time the previous day. The actual airport is great but American Airlines here is not good at all. My flight leaving got delayed by about 50 minutes from its original time. During the boarding they announced that everyone would have to check bags and that it was mandatory. While in line to check my bag, some worker approached me and said to follow him and checked me and some others in without needing to check out bags. There ended up being room for checked bags on the flight so I don't know why they needed people to check their bags to their final destinations. The flight takeoff was very rough and many people noticed and were upset. The announcements were quiet and hard to understand. The plane de-boarding took way longer than usual even tho many people had connections to make. I'm sure the experience could have been worse and I'm grateful I'm on my way to my destination now. Overall this was an awful experience.

Since it wasn't necessairly expensive and the connection flight was reasonable I chose American…read moreAirline to fly with. I was a bit conflicted at first as I've not heard necessairely the best about them especially service wise but been really surprised how professional and friendly the staff are . Also fact that leaving from Montreal with an American company they been able to do all the announcement in both English and French adn the crew was speaking both too. Defintely would fly again with them in the future. The only real lacking with the company is IFE but with a laptop or a cellphone you're more then perfectly fine.

If I could give a -10 stars I would. You are better off taking the greyhound bus you would get…read morethere faster and the customer service would be out of this world. If you want to spend 12 hours at the airport and enjoy delays of 3 hours plus and especially if you pay a lot for yor ticket but there is only almonds and cup of noodle soup to eat that is the right airline. A turtle would get me to my destination faster than this company.

I recently flew from Calgary to Toronto in economy plus. The check in was fast and friendly, the…read moreprice was better than westjet or air Canada. The plane was spotlessly clean, the in-flight service was friendly (way better than WJ or AC) and they served a good meal on almost entirely recyclable materials. I have been flying for work for nearly 40 years, and If I can use Porter instead of air Canada or WestJet I certainly will.

I've had a great experience flying all over the world with United Airlines …read more Our flights from PDX to YUL and back has been quite pleasant. Service was friendly and efficient.

No issues with arriving or departing flights. Check in agents were pleasant…read more Gate agent needs to follow preboarding policies. No lounge but *G gets you into Air Canada's lounge.

Do not fly flair!! Terrible service, rude staff. They charge even for a glass of water! My backpack…read morewas the correct measurements, under the weight and fit under the seat perfectly and they made me pay 90. $ to take it on the plane. Now they are making me stand in line to check in which I hear from customers they charge you to check in 25$ even if it was their fault. I am not even bringing a bag with me! My sister is flying a different airline and is putting it in her luggage! They also cancelled my flight while I was at the airport waiting to board. I waited on hold more than an hour and they had no more flights for 2 days! They gave me a 7. Inflight credit for the plane and when I tried to use it the flight attendant said it can only be used at the airport lol. Also I have to book my holidays a year in advance and missed 2 days of a one week holiday!

Would give zero stars if I could. Horrible customer service. Airline app doesn't work properly…read more People deplaned and we got on. Plane was filthy! Cracker crumbs on my seat and all over the cabin floor. Absolutely disgusting. Never again will I fly flair.

Placed 2 expensive orders (#11354 & 11355) for long distance transportation for mid January. Flight…read moreinto Montreal cancelled at the last minute. Transportation orders cancelled ahead of the deadline. We were assured that credit (minus 15%) would be given to us on our credit card. In spite of multiple phone calls and emails, no refund has been given and emails and calls are now NOT answered. This is fraudulent.

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