I strongly advise against working with this company based on my recent experience. I placed an order for one window and threedoors, including a substantial deposit to begin production. While the initial payment process was swift, the subsequent customer service has been deeply disappointing. Communication has been virtually non-existent. My numerous messages and emails went unanswered for three months. When I finally managed to speak with a representative, they promised delivery for January 2025. However, this deadline has passed without any product delivery, and I've since been told that the representative who made this commitment is no longer with the company. As of now, I find myself in an unfortunate position: no products have been delivered, no clear timeline has been provided for completion, and no satisfactory explanation has been offered for these delays. Most concerning is that my significant financial investment remains in limbo. Based on this experience, I cannot recommend their services to others seeking window and door installations. read more

Wilmar Ortis Diaz Sales Manager, Air Master Puerto Rico and his team of expert Sales, Designers, Fabricators, and Installers have been incredibly courteous, client focused for the highest quality products and service, attention to details, good value, and on-time deliveries in these challenging COVID-19 pandemic times. Air Master is all about Quality in every business respect, and I highly recommend them! Thank you, Team Air Master for your outstanding passion, quality, Best-In-Class work ethics in order to satisfy your customers. I am a "repeat customer" and I continuously select Air Master for the above company and individual workers value propositions. read more

Air Master and Window always respond to my messages. I had a problem with door handle and I called left a voicemail mail. The next day I received a call from Air Masters and confirmed my appointment. The handle was replaced at no cost. I did not purchased the windows directly from Air Master I used a vendor when I called the vendor they said they charge $85 an hour plus labor. I decided to contact José Blanco and headache resolved within 30 minutes, Not only the handle was replaced the technician also Checked to make sure the handle for the rest of the doors were working correctly. Thank You for your excellent customer service. Carmen read more

I have had an absolutely terrible experience with this window company. They do not return calls, fail to communicate, and leave the burden of follow-up entirely on the customer. I have been waiting over **two years** for a replacement piece of glass, and despite repeated attempts to get updates, their lack of responsiveness is astonishing. The customer service is, without question, the worst I have ever encountered. If I didn't know better, I would think they were intentionally making this process as frustrating as possible. No business should treat its customers this poorly and still expect to exist. Avoid this company at all costs. read more

We were looking for a modern-looking entrance door. Heidy, one of the sales representatives at the Showroom Boutique, was extremely helpful showing our family the alternatives, explaining the performance of their products & features (like the Miami Dade County certifications) and sending the quote on a timely-manner. Plus, Air Master Showroom Boutique has been designed with an exquisite taste!! I'm sure it is the best window and door showroom in Puerto Rico. read more

What I value most is the quality and durability of their products. The installation team was punctual and left everything clean and well finished. I was impressed with how much quieter and cooler my home feels after replacing my windows. Customer service was always responsive and courteous, which made the whole process easy and enjoyable. read more

If you're looking for high-quality windows and doors backed by a knowledgeable and customer-focused team, I highly recommend Air Master. The company has a long-standing reputation in the industry, and it's easy to see why -- their commitment to craftsmanship, innovation, and customer satisfaction is outstanding. read more

Lo que más valoro de Air Master es que trabajan con mucho cuidado y se nota la calidad en los materiales. Las ventanas quedaron espectaculares y cierran suave, nada que ver con las que tenía antes. El muchacho que vino a instalar fue bien profesional y me explicó todo paso a paso. read more

Su compromiso con el cliente. Me ayudaron a seleccionar los colores Valwood y el resultado fue espectacular. Mi casa luce más moderna y fresca. El servicio al cliente fue excepcional y al final, el muchacho que estuvo acargo de la supervicion nos explicó la garantía. read more

Su servicio al cliente. Desde el primer contacto hasta la instalación, todo fue organizado y claro. Las ventanas se ven hermosas y funcionan a la perfección. En los showrooms tienen café y se encargan de estar atendidos, incluso si no ha llegado el vwndedor. read more

Air Master Windows and Doors is how solid the work feels. The guys who came to install were super friendly and they really took their time making sure everything lined up right. read more

The peace of mind their impact windows provide is priceless. I also loved how their staff guided me through the entire process from choosing the right model to installation. read more

I'm extremely happy with the custom sliding door we installed. Beautiful and secure! The professionalism and attention to detail from the installation team was exceptional read more

Excelente servicio de parte de Air Master y gerente de proyecto. Equipo de instalación fue muy amable y servicial. Mis productos andan excelente y quedan bellos read more

Too long lead distance and not enough fluent tech support. Word.