They installed a unit at my home worked good at first now not working not even 1year and they have…read moreno showed to fix can't get a hold of to get it fixed so much for customer satisfaction and peace of mind don't use them

My furnace system was screwed up by another company . I called Jensen's and they came out to find…read morethat my air conditioning and heating system was both running at the same time . Shame on the other company for thinking they can do that to a customer . I was glad to have Jensen's come out and get the matter straightened out at an affordable price . Office staff and the HVAC person came and got my system running Tip Top . I would definitely recommend them to anyone that I talk to. So appreciative of them coming out as quick as they did to solve the problem . I would recommend them 100%

I had an excellent experience with this company! They replaced my 50-gallon water heater, and…read moreeverything was handled professionally from start to finish. The team was very kind, proactive, and maintained great communication throughout the entire process. The quality of their work was outstanding everything was done neatly and left extremely clean. You can tell they take pride in what they do. I highly recommend their services to anyone looking for reliable, high-quality work! Thanks again for everything!

Can't say enough great things about Crosswinds! After a disastrous service call with another…read morecompany the day before, Ryan came out and saved the day! He was efficient, knowledgeable, and got my AC running in no time. The total cost out the door, which included service charge, fixing the issues as well as flushing the lines and removing the water from my drain pan, was way less than my dishonest quote from ( RSAn*&$w@S). I will be using Crosswinds again, and I am gonna have them come yearly for maintenance.

We hired Lanthorn to install a gas line at our residence. Dawn, the scheduler, was very friendly…read moreand prompt in her responses! The gas line was installed very soon after we requested the service. The only drawback was that they had to go through our back steps outside. Not sure why. My husband knows construction and said they probably could have done this another way. Overall, we are happy with the gas stove and things were done well other than that.

Our delta faucet was having a issue. Plumbers came out. First of all they must have went to Happy…read moreHour liquid lunch prior to coming. Wreaked profusely. In the process of changing a free part, it was stripped. One supposed seasoned technician explained to be careful to the trainee to not strip the part. Now the part is stripped. Week later, part is installed. Story from the technician it's $249.00. That's ludicrous. The technician that's what Delta charges for install of the free part. Awful experience. Go somewhere else. Mind you this was not an emergency. Unsatisfactory.

I've been using Smith & Keene for my HVAC needs for decades…read more When I had to buy a new upstairs Heat Pump because the technology has changed & parts were longer available, I bought it from them. I'm comfortable with their sales personnel showing me different options and letting me choose my preference. They don't force a certain product on you. Prior to that, my downstairs unit died. It was time for replacement. At that time I chose to have the ductwork replaced in the crawl space. The old ductwork was original to my house's 1985 construction. Because the temperature in Coastal Virginia had started to spike in what had always previously been mild Springs, I chose a high volume unit. I've been happy with that choice. With both units, buying the high end product was my choice. The value added was through the comfort provided. I don't like hot weather and certainly don't want to sleep in the heat. The company offers a Service Plan, which includes a parts discount and a semi annual inspection, one before the weather turns cold and the other before heat arrives. I purchase this plan each year which provides peace of mind. Today was my Fall inspection. The technician Chad was new to Smith & Keene but not to the HVAC industry. He was the best technician I've had in decades. He was pleasant & loved my dogs. But even better, he was the most knowledgeable technician I have ever had. Chad's attention to detail was impressive. He knew exactly how to operate my pull down attic stairs, being careful to hold the hinges so that it opened & closed smoothly. This has been a problem with some previous technicians. When I told him the upstairs unit has an internal filter, I could hear him upstairs saying "yes". He knew exactly how to remove the filter and brought it down for cleaning. When I told him the last technician said it didn't need cleaning, he validated my statement that it needed to be cleaned at every inspection. Chad was knowledgeable, knowing exactly what to do without relying on a check list. He completed the checklist but knew what to do without having it direct him, similar to the older technicians who have retired. After he left I called the Service Department office and requested that Chad be my permanent technician. They are extremely lucky to have made such a knowledgeable hire. Smith & Keene will always be my HVAC company of choice.

Three weeks ago, I met with Todd, a salesperson at Smith & Keene Home Services, to discuss…read moreinstalling two mini-split systems in my home. Todd listened carefully to exactly what I needed, gathered all the details, and then walked the property with me to conduct a thorough site survey. He created a clear, well-thought-out plan that addressed every aspect of the job. I was impressed when Todd was able to schedule the work just two weeks later. The installation crew--Alex (lead mechanic), his assistant Nick, and electrician Ricky Phelps--were outstanding from start to finish. They were not only highly skilled and professional but also showed excellent customer service. They worked closely with my wife and me, kept us informed, respected our home, and made sure the final result met our expectations. Their level of professionalism and attention to detail truly exceeded what I had anticipated. The team delivered exactly as promised and completed the project on schedule. The finished work looks clean, professional, and seamless both inside and outside the house. I'm extremely pleased with how well the systems were integrated. As someone who prefers to work with established, reputable companies, I was especially impressed that Smith & Keene (serving the community since 1947) continues to deliver this high standard of quality and service. Even our neighbors in this relatively new community have commented on how good the work looks. I want to sincerely thank Todd, Alex, Nick, and especially Ricky Phelps for a job exceptionally well done. I highly recommend Smith & Keene Home Services to anyone looking for reliable, professional HVAC work. Fidel Oliver

I needed several underhouse air ducts replaced that had to be finished in 3 days as my original…read morescheduled worker informed me that they were unable to complete the task as agreed. Star Mechanical told me they could send help a day later and to give me an estimate and that they would come prepared to do the work with my consent. Star Mechanical was very fair with their price and did an excellent job as well as cleaning up all the mess and carrying it away. I will call Star Mechanical with all my a/c needs.

AHS assigned this company to fix my AC unit. Made an appointment for a week later with Carol. Her…read morepreferred means of contact is via text. The work window was from 10am to 2pm. I called after 3pm and on the second attempt she answered and said she wasn't able to reach the tech when she tried earlier, so she will contact me via text. Did not hear from anyone. Cancelled service via AHS.

Excellent electricians. Chris and his helper were friendly and made sure I understood everything…read morethat was happening. They diagnosed problems quickly that the previous electrical company couldn't find. They, along with Melanie in the office, helped coordinate all the repairs and trips with my builder so I didn't have to hassle with it. Recommended them to a friend a month later. They also got rave reviews for house quickly the found and fixed the issue she was having.

High pressure salesmen. Their bid for same btu and brand was 50% higher with the exchanger in attic…read morereplaced. ChargEd my neighbor same cash price for same brand 2 ton unit as my cash estimate for 3.5 ton Same brand. Same outside install. My neighbor was ticked. Ripoff warning.

This company was hired by my home warranty company. My husband called him on Thursday to find out…read morewhat we could do to until they came on Monday because the unit would not turn off. The guy asked if he could please come out on Tuesday as he promised his crew the day off Monday for Labor Day! NO PROBLEM! We get it and only sleep upstairs thankfully we have 2 units on our house. Tuesday came, the guy said he put us down for 8am. No show! Because home warranties email said 11-3 we waited! 3pm no show! Mind you we sat all day waiting, and had things to do to prepare for an upcoming trip cross country. My husband called MD Lawson, they acted like they had no clue who we were or that we were on their schedule. He asked my husband all the same questions he had asked on Thursday and was told they'd be there in an hour! 2 hours goes by, my husband calls again, guy says "I'll be there as soon as I finish this job, I'll call you when I'm on my way." Long story short, the guy never showed and we had to leave town the next day with a still broken AC unit. These guys accept these calls from home warranty! Why accept if you aren't going to show!

From the owner: M.D Lawson Heating & Cooling is locally owned and operated in Camden, NC. Our #1 priority is to…read moregive you the customer Quality service at an affordable price. -Free estimates - Financing available