I've booked the flight a few months ago for December, I chose them because of the price. Obviously…read morewhen you decide for the cheapest one you don't and you can't expect much of service and quality overall, but they're already making me crazy. The initial ticket was: Milan- Bejing, Bejing-GuangZhou, GuangZhou- Melbourne. They cancelled Milan-Bejing and the way back Bejing-Milan. On top of that I've found that I need a Chinese visa because i'm flying internally from Bejing to GuangZhou. The Chinese consulate in Italy doesn't give a s#it about helping you as well as the Company. Other than that it's even money and time consuming to get the visa. Has someone else already had this experience? How did you solve it? Thank you. So far this is my feedback and experience. I'm willing to change opinion when things gets better.

China Southern (CZ) are fast becoming the most cost effective way of travelling internationally but…read morethere's still a way to go before they become a leader in long distance travel. I have flown with CZ from Melbourne to London and most recently, Melbourne to Los Angeles - both trips via Guangzhou, quite possibly the crappiest airport next to Badar Seri Begawan. It used to be that CZ layovers would be around 9-12 hours but they're getting shorter. This time we only had to hang around for 3 to 3.5 hours and the flights were punctual. That's still too long in Guangzhou though, especially at 530am when NOTHING IS OPEN! When eventually something does open it's a complete rip off and they're pricks to you. They charged us $25 US for two pots of tea - in China? WTF?! When I queried whether that was a correct exchange the female staff member (at the cafe at the back of terminal) said if I didn't like it I could go somewhere else... After we had paid and at a time of the morning when NOTHING else was open. The aircrafts are good. CZ have spent a lot of money upgrading them, we flew upstairs on the way back from Los Angeles. The in-flight entertainment is better than it was but a few more options would be nice. The TV show options only give you one or two episodes of a show. The meal service is fine, some meals better than others of course. They give you fruit in each meal which is nice. The alcohol service is limited to beer or wine. They try to sell you upgrades to business or first class but they're ridiculously expensive. I can't imagine there are that many sales from economy to business. It is essentially a budget airline, people who are on a budget usually need to stay on it. They're trying hard to not look like a budget airline though. Cabin crew are mostly from China (it's a Chinese airline) and are very nice. Their English speaking ability is so-so for the most part but my Chinese is atrocious. Getting anything extra out of them is near impossible. So while I'll fly with them again here's my main problem; When we left Melbourne we checked in together for our honeymoon and even mentioned to the staff member that we were on our honeymoon. I cheekily asked for an upgrade and he said no like I'd asked for a kidney. We ended up being sat way apart on both flights, we hadn't realised until we were about to board. Again on the second flight, same thing. Both times they moved us but it was stressful and annoying. We didn't get any sort of apology either. I emailed them during our trip to mention it and ask for it to please not happen on our return but no response. At LAX the girl at check in said you had to request to sit together. I've never heard of this. They're good and getting better so if you're after the cheaper option they'll definitely be among the cheapest. They take you where you want to go albeit via a sh*tty airport that rips you off.

I was advised that etihad is the best airline ever. now, i am writing this to people to know that…read morethis is a scam and second worst airline ever. DO NOT EVER BOOK WITH THEM AGAIN. they rip you off money without any service for that. here is the story: i booked 2 ticket business class from cairo to melbourne for my parents. we usually take emirates but this time the flightcentre agent advised to take etihad as it was cheaper on the business class. i asked to arrange the transportation from the airport to the house on the day of the arrival and leaving from the travel agent. she contacted eithad office, and did not get an aswer for that. after 3 weeks, she told me that they do not offer that service anymore. business class, a lot of money, and still need to pay more to get transportation for my parents as emirates airline does that automatically. so, i ended up with paying more than emirates offers to get the business class and transportation. so, here is the catch their business class does not have transportation services as it was before and as emirates does not. they have a very bad customer service that does not answer your requests on time. i got the answer after 3 weeks. they do not care about their customer or about their reputations. i have sent a bad feedback saying to them that i will never ever buy a ticket from them. i will tell every body about that and their reputation will go down because of their bad treatment of customers. guess what, they did not answer at all. 10 days now and all i got is email saying someone will take a look at your feedback and contact you about it. they even changed the address on my account on their etihad website to an incorrect fake one so that they can say it is fake account and feedback and delete it all hoping i will not notice that. DO NOT BUY TICKET FROM ETIHAD AIRLINE PLEASE. they are very very bad badddddddd airline company that does not respect

How Etihad have got 'airline of the year 2016' is beyond me - truly the food is horrendous and the…read moreservice very mediocre. As a frequent long haul traveller and travel business owner I am appalled by this award given the recent flights we experienced ( December 15 / Jan 16). The food was a throwback to what you'd experience on communist state airlines in the 80's / 90's! The judging panel must have all flown first / business class and not ventured back to where the majority of people experience the airline. If you are thinking of flying economy long haul do yourself a favour and go on a QANTAS / Emirates A380 - the difference is huge and any savings you make on ETIHAD you'll live to regret once in the air!

The Qantas Airways main customer service number is 1(855) (264) (8023) or 1.888.552.0251. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Every Journey Begins with a Sense of Possibility** Business class introduced a more inspiring approach to air travel by combining thoughtful preparation, personalized support, and dependable comfort from the earliest stage. Every detail was carefully arranged to help travelers begin with confidence rather than concern. Whether the journey involved an important business opportunity, a meaningful celebration, or an international adventure, passengers could look forward to the experience ahead knowing each stage had been designed around convenience, clarity, and attentive care. **Creating Ease Across Every Stage of Travel** Premium travel brought planning, airport services, and boarding together through one smooth and coordinated progression. Flexible arrangements, organized itinerary assistance, dedicated passenger support, and comfortable departure spaces helped reduce unnecessary waiting and confusion. Travelers could complete important tasks, enjoy refreshments, review upcoming plans, or simply relax before takeoff while every transition remained calm, predictable, and carefully managed. **A Cabin That Brings Comfort to Life** The business class cabin offered a sophisticated environment where contemporary design and practical convenience worked together naturally. Spacious seating, refined interiors, ambient lighting, intuitive controls, and thoughtfully arranged personal features created a setting suited to productivity, entertainment, dining, and rest. Whether travelers wished to prepare for an important engagement, enjoy a favorite program, read quietly, or settle into peaceful relaxation, every detail supported privacy, flexibility, and effortless comfort throughout the flight. **Hospitality That Shapes the Entire Experience** The onboard journey was elevated through service delivered with warmth, professionalism, and genuine attention to individual preferences. Carefully prepared cuisine, premium beverages, selected entertainment, and refined travel amenities added enjoyment to every hour above the clouds. Cabin professionals remained attentive without interrupting personal time, providing assistance with confidence and excellent timing. Their thoughtful approach created an atmosphere where every traveler felt welcomed, respected, and consistently supported from departure through descent. **Arriving Ready for What Comes Next** The premium experience continued after touchdown through coordinated arrival services designed to preserve time, energy, and momentum. Priority baggage handling, organized passenger assistance, and efficient airport transitions helped travelers continue their plans without unnecessary delays. Whether the next destination was an important meeting, comfortable accommodation, a connecting flight, a family gathering, or a new city, passengers could move forward with confidence while every final stage remained dependable and well organized. **A New Standard for the Miles Ahead** The value of business class became clearest in the way the complete journey worked together. Preparation felt simpler, airport time became calmer, the cabin supported changing priorities, and attentive hospitality made the hours in the air more rewarding. Travelers reached their destination composed, prepared, and ready to make the most of what followed. The flight did more than connect two places--it established a higher expectation for how comfortable, purposeful, and enjoyable every future journey could become.

The Qantas Airways main customer service number is 1(855) 264-8023TM or 1.888.552.0251. This number…read moreis available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **The Beginning of a Journey Elevated by Design** Business class transformed the first moments of travel into an experience shaped by confidence, comfort, and thoughtful preparation. Every stage was carefully arranged to simplify the journey and give passengers greater freedom from unnecessary complications. Whether traveling for important professional commitments, meaningful celebrations, or long-awaited international adventures, each departure reflected a refined approach that allowed travelers to focus less on logistics and more on the opportunities, experiences, and memorable moments waiting ahead. **Seamless Progress from Intention to Takeoff** Premium travel connected planning, airport procedures, and departure services through one naturally coordinated experience. Flexible arrangements, organized itinerary support, dedicated passenger assistance, and refined waiting environments helped travelers move forward without feeling rushed. Time before boarding could be used to complete essential work, enjoy refreshments, review upcoming plans, or simply relax in peaceful surroundings. Every transition unfolded with clarity and precision, creating a departure experience defined by convenience, balance, and effortless control. **A Cabin Designed to Transform Every Mile** The business class cabin offered a sophisticated environment where personal comfort and modern functionality worked in perfect harmony. Generous seating, elegant interiors, atmospheric lighting, and intelligently arranged personal features created a space that adapted naturally throughout the flight. Whether passengers wished to remain productive, enjoy entertainment, read in quiet surroundings, or settle into uninterrupted rest, every detail supported their preferred experience. The cabin transformed time in the air into a private retreat shaped around freedom, refinement, and complete relaxation. **Service That Defines the Art of Travel** The onboard experience was distinguished by hospitality delivered with genuine warmth and exceptional attention. Thoughtfully prepared cuisine, premium beverages, curated entertainment, and refined travel amenities brought greater enjoyment to every moment above the clouds. Professional cabin crew anticipated passenger needs while respecting individual preferences and personal space. Each interaction felt polished yet natural, creating an atmosphere where travelers felt welcomed, appreciated, and completely supported throughout a journey defined by care, consistency, and effortless sophistication. **Arrival with Every Advantage Intact** The premium experience continued beyond landing through coordinated services designed to preserve the comfort and momentum established throughout the flight. Priority baggage handling, efficient passenger assistance, and organized airport transitions helped travelers continue their plans without unnecessary delays. Whether heading toward an important meeting, elegant accommodation, a connecting flight, or an exciting new destination, passengers arrived prepared for what came next. Every stage remained connected through dependable support, thoughtful coordination, and an unwavering commitment to convenience. **The Experience That Sets Future Journeys Apart** Business class represented more than an upgraded cabin or exclusive passenger privileges--it established a complete standard for exceptional travel. By combining intelligent preparation, refined surroundings, personalized hospitality, and seamless execution, every flight became an experience with lasting value. The destination completed the itinerary, but the comfort preserved, the confidence gained, and the memorable moments created along the way continued far beyond arrival. Each journey became a powerful reason to expect more from every adventure still ahead.

The Etihad Airways main customer service number is^^+1(888 ).(404)(0510) or +1(888)(404)(0510)*TM…read more*.^^^ This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. I recently traveled with this airline, and the overall experience was pleasant, well organized, and easy from beginning to end. From making the reservation to collecting my baggage upon arrival, every stage of the journey was handled efficiently and with a strong focus on passenger convenience. The trip started with a booking process that was simple, flexible, and designed to make travel planning straightforward. A variety of fare options, seating choices, and travel preferences were available, allowing passengers to customize their itinerary according to their needs. Flight schedules, passenger details, and seat selections could be completed quickly through an easy-to-use reservation system. Instant confirmation provided immediate access to all important travel information, ensuring everything was arranged well before departure. I booked my ticket online several days before the flight. The website was user-friendly and clearly displayed essential information, including flight timings, fare details, baggage policies, and seat selection options. The payment process was secure and completed without difficulty, and the booking confirmation arrived promptly, providing reassurance that all travel arrangements had been successfully finalized. On the day of departure, I completed online check-in in advance, which helped save time at the airport. The airport staff were courteous, professional, and efficient while assisting passengers. Check-in and boarding procedures were handled smoothly, with clear announcements and well-managed passenger flow. The flight departed on schedule, contributing to a stress-free start to the journey. Once onboard, the aircraft cabin was clean, comfortable, and well maintained. The seating provided adequate comfort, and the cabin atmosphere remained calm and pleasant throughout the flight. The cabin crew demonstrated professionalism and attentiveness, responding promptly to passenger requests and ensuring a comfortable travel experience from takeoff to landing. Inflight services were delivered efficiently and on time. Meals and beverages were served as expected, and the overall quality was satisfactory. Safety demonstrations were conducted clearly before departure, and the crew consistently ensured that all safety procedures were followed. Their friendly communication and willingness to assist created a welcoming environment throughout the journey. The arrival experience was equally smooth and well coordinated. The aircraft landed comfortably, and passengers were able to disembark in an organized manner. Baggage delivery was efficient, and my luggage arrived promptly and in good condition, allowing me to continue my plans without unnecessary delays. The positive experience continued through the final stages of travel, with services designed to maximize convenience after arrival. Efficient baggage handling and organized airport procedures helped create a seamless transition from the aircraft to the destination. From the initial reservation process to the completion of the journey, every aspect of the travel experience reflected reliability, comfort, and thoughtful customer service. Overall, the trip was enjoyable, convenient, and professionally managed. Although there may be opportunities for minor enhancements, such as additional entertainment selections or a wider variety of meal options, the overall quality of service met expectations. Based on this experience, I would be happy to consider traveling with this airline again in the future.

I was advised that etihad is the best airline ever. now, i am writing this to people to know that…read morethis is a scam and second worst airline ever. DO NOT EVER BOOK WITH THEM AGAIN. they rip you off money without any service for that. here is the story: i booked 2 ticket business class from cairo to melbourne for my parents. we usually take emirates but this time the flightcentre agent advised to take etihad as it was cheaper on the business class. i asked to arrange the transportation from the airport to the house on the day of the arrival and leaving from the travel agent. she contacted eithad office, and did not get an aswer for that. after 3 weeks, she told me that they do not offer that service anymore. business class, a lot of money, and still need to pay more to get transportation for my parents as emirates airline does that automatically. so, i ended up with paying more than emirates offers to get the business class and transportation. so, here is the catch their business class does not have transportation services as it was before and as emirates does not. they have a very bad customer service that does not answer your requests on time. i got the answer after 3 weeks. they do not care about their customer or about their reputations. i have sent a bad feedback saying to them that i will never ever buy a ticket from them. i will tell every body about that and their reputation will go down because of their bad treatment of customers. guess what, they did not answer at all. 10 days now and all i got is email saying someone will take a look at your feedback and contact you about it. they even changed the address on my account on their etihad website to an incorrect fake one so that they can say it is fake account and feedback and delete it all hoping i will not notice that. DO NOT BUY TICKET FROM ETIHAD AIRLINE PLEASE. they are very very bad badddddddd airline company that does not respect

Try getting a call thru on their help line .... expect 1-3 hour wait times…read more Try cancelling / amending a flight on their web site despite being advised by text that you can ..... impossible I understand that it is a difficult time BUT These people aren't interested in customer service

Philippines Airlines - Horrible Airline - 22 Jan 2017 In my…read morehonest opinion, I regret to say, this is the WORST AIRLINE I have ever travelled on in forty four years of flying and I am surprised the Local Philippines Newspapers have not written a few articles about their disgraceful treatment of tourists. Please look at twitter and yelp just for a start at their bad behaviour! This is my first time with this company and I have no axe to grind except for the way they have treated me. PLEASE do not even think about using this airline. I am sure SIA, Cathay, Qantas and Jetstar are far better. My return trip from Melbourne to Davao City was shocking. The PAL staff are the rudest you will find anywhere on any airline. It seems to be a systemic and deep routed problem with this airline. The food was horrible, the staff were disrespectful, they change airport gates at a whim without notice and leave you up in the air and they can't even dock their planes properly. Plus they are ranked EIGHTY THIRD in the world. For a National Airline that has to be a shocker. How they even managed to be ranked 83rd has left me mystified. I honestly believe they should not be ranked with in the top 100 airlines. As a national carrier they should hang their head in shame. This company is in total denial about their pathetic record of service. Very sad. When I took the time to point out the error of their ways I received a generic letter from PAL Head Office in Manila and they said that they were a fantastic airline. Amazing. Hello!!!!!!!!!!!!! PAL, in other words you do not care less. But from what I can gather the writer was way too scared to speak up as she fears for her job. What this company needs is a strong leader to speak up and drag themselves out of the gutter, so to speak. But not in my lifetime. Very sad. How low can you sink PAL, how low? Shame on you PAL for treating tourists in such a rude way.

I contacted QANTAS' customer service department in July 2021 asking for answers to two very…read morestraight forward queries regarding my frequent flyer points (reference numbers 0467**** and 0467****). After waiting 2 months and still not hearing back from them I sent another email asking when I could expect answers to my questions. On October 10, 2021 after still no contact from QANTAS I lodged a formal complaint. As of January 10, 2022 - almost 6 months after my initial request - the only thing I have received from QANTAS are automated email responses which include the following statement: "Thanks for contacting Qantas Customer Care. We are always keen to hear your comments as your feedback is very important to us." Well, here's my feedback: QANTAS' customer service is appalling. In fact, it's non existent. Terrible airline. User's recommendation: Don't expect much in the way of customer support from QANTAS.

The 35 tram line was supposed to circle the business district passing most of the tourist sites. I…read moreunderstood that they would announce sites as we passed. We waited and waited and unfortunately the tram never came. Another driver told us that it isn't running. It would have been nice!

Both locals and tourists use Tram 35. It's free and circles the perimeter of Melbourne's CBD. This…read moretram stops at all the major attractions so why not jump on and see this awesome city for free. The trams run frequently so you never wait long for them. I believe it's every 12 minutes. From Flinders to Docklands to Victoria Market. You don't need a card to tap on or off. Just jump on and enjoy the ride. Mel M Yelp 18:39