I've booked the flight a few months ago for December, I chose them because of the price. Obviously…read morewhen you decide for the cheapest one you don't and you can't expect much of service and quality overall, but they're already making me crazy. The initial ticket was: Milan- Bejing, Bejing-GuangZhou, GuangZhou- Melbourne. They cancelled Milan-Bejing and the way back Bejing-Milan. On top of that I've found that I need a Chinese visa because i'm flying internally from Bejing to GuangZhou. The Chinese consulate in Italy doesn't give a s#it about helping you as well as the Company. Other than that it's even money and time consuming to get the visa. Has someone else already had this experience? How did you solve it? Thank you. So far this is my feedback and experience. I'm willing to change opinion when things gets better.

China Southern (CZ) are fast becoming the most cost effective way of travelling internationally but…read morethere's still a way to go before they become a leader in long distance travel. I have flown with CZ from Melbourne to London and most recently, Melbourne to Los Angeles - both trips via Guangzhou, quite possibly the crappiest airport next to Badar Seri Begawan. It used to be that CZ layovers would be around 9-12 hours but they're getting shorter. This time we only had to hang around for 3 to 3.5 hours and the flights were punctual. That's still too long in Guangzhou though, especially at 530am when NOTHING IS OPEN! When eventually something does open it's a complete rip off and they're pricks to you. They charged us $25 US for two pots of tea - in China? WTF?! When I queried whether that was a correct exchange the female staff member (at the cafe at the back of terminal) said if I didn't like it I could go somewhere else... After we had paid and at a time of the morning when NOTHING else was open. The aircrafts are good. CZ have spent a lot of money upgrading them, we flew upstairs on the way back from Los Angeles. The in-flight entertainment is better than it was but a few more options would be nice. The TV show options only give you one or two episodes of a show. The meal service is fine, some meals better than others of course. They give you fruit in each meal which is nice. The alcohol service is limited to beer or wine. They try to sell you upgrades to business or first class but they're ridiculously expensive. I can't imagine there are that many sales from economy to business. It is essentially a budget airline, people who are on a budget usually need to stay on it. They're trying hard to not look like a budget airline though. Cabin crew are mostly from China (it's a Chinese airline) and are very nice. Their English speaking ability is so-so for the most part but my Chinese is atrocious. Getting anything extra out of them is near impossible. So while I'll fly with them again here's my main problem; When we left Melbourne we checked in together for our honeymoon and even mentioned to the staff member that we were on our honeymoon. I cheekily asked for an upgrade and he said no like I'd asked for a kidney. We ended up being sat way apart on both flights, we hadn't realised until we were about to board. Again on the second flight, same thing. Both times they moved us but it was stressful and annoying. We didn't get any sort of apology either. I emailed them during our trip to mention it and ask for it to please not happen on our return but no response. At LAX the girl at check in said you had to request to sit together. I've never heard of this. They're good and getting better so if you're after the cheaper option they'll definitely be among the cheapest. They take you where you want to go albeit via a sh*tty airport that rips you off.

I was advised that etihad is the best airline ever. now, i am writing this to people to know that…read morethis is a scam and second worst airline ever. DO NOT EVER BOOK WITH THEM AGAIN. they rip you off money without any service for that. here is the story: i booked 2 ticket business class from cairo to melbourne for my parents. we usually take emirates but this time the flightcentre agent advised to take etihad as it was cheaper on the business class. i asked to arrange the transportation from the airport to the house on the day of the arrival and leaving from the travel agent. she contacted eithad office, and did not get an aswer for that. after 3 weeks, she told me that they do not offer that service anymore. business class, a lot of money, and still need to pay more to get transportation for my parents as emirates airline does that automatically. so, i ended up with paying more than emirates offers to get the business class and transportation. so, here is the catch their business class does not have transportation services as it was before and as emirates does not. they have a very bad customer service that does not answer your requests on time. i got the answer after 3 weeks. they do not care about their customer or about their reputations. i have sent a bad feedback saying to them that i will never ever buy a ticket from them. i will tell every body about that and their reputation will go down because of their bad treatment of customers. guess what, they did not answer at all. 10 days now and all i got is email saying someone will take a look at your feedback and contact you about it. they even changed the address on my account on their etihad website to an incorrect fake one so that they can say it is fake account and feedback and delete it all hoping i will not notice that. DO NOT BUY TICKET FROM ETIHAD AIRLINE PLEASE. they are very very bad badddddddd airline company that does not respect

How Etihad have got 'airline of the year 2016' is beyond me - truly the food is horrendous and the…read moreservice very mediocre. As a frequent long haul traveller and travel business owner I am appalled by this award given the recent flights we experienced ( December 15 / Jan 16). The food was a throwback to what you'd experience on communist state airlines in the 80's / 90's! The judging panel must have all flown first / business class and not ventured back to where the majority of people experience the airline. If you are thinking of flying economy long haul do yourself a favour and go on a QANTAS / Emirates A380 - the difference is huge and any savings you make on ETIHAD you'll live to regret once in the air!

Regret so far one star is excessive. I booked a flexible fare and then tried to contact them to…read moredelay the flight. Spent over 3 hours on various phone numbers to no avail. Tried emailing - no acknowledgement. Sent a letter to Ms Leeanne Geraghty, the Chief Customer and Sales Officer by Registered Mail to Melbourne and Auckland. No reply after 11 weeks. A couple of days after the flight I got through to the Melbourne number (day time) and was told my emails will be responded to in 8 weeks. I repeat, 8 weeks. If only that was true. Latest efforts have left my phone number but not responded to. I would be happier if there was a rating of zero stars to give them. and they would answer the phone, either in NZ or here. This is not a rant, only facts.

My flights on Air New Zealand were some of the best I have ever had. The staff was very friendly,…read moreattentive and professional. The seats are comfortable with good leg room, compared to most other carriers! In flight entertainment was the best I have ever seen with lots of movies, music, TV shows, games, etc. Even the food was excellent (Moroccan chicken)! They even have a funny and entertaining safety video, and the air sickness bag actually made me laugh (no, I did not get sick). My next trip to that part of the world will definitely be booked with Air New Zealand even if it is more expensive. Thank you, ANZ!

The Qantas Airways main customer service number is 1 (888)-462 1105Tx or 1-888-550 (29-61). This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Refined Flow from Beginning to End** The character of a journey is often shaped by how naturally each stage supports the next. Business class creates a smoother experience by combining refined comfort, reliable coordination, and attentive service in a way that feels considered from departure through arrival. Travelers can therefore enjoy the entire process with greater ease instead of viewing the flight only as transportation between two points. **Travel That Adjusts to What the Journey Requires** Every trip carries different expectations, making adaptability one of the most valuable parts of premium travel. Whether the itinerary involves an international strategy meeting, a carefully planned leisure escape, or an important family event, business class provides the flexibility to support those changing priorities with confidence. Responsive assistance and organized arrangements help keep the experience dependable while allowing travelers to focus on the reason behind the trip. **A Cabin That Gives Every Moment Its Own Purpose** In the air, the cabin becomes a versatile personal environment where passengers can choose how they want to spend their time. Generous seating, sophisticated finishes, intuitive inflight technology, carefully positioned lighting, and practical storage create comfortable conditions for focused work, relaxed dining, entertainment, reading, or restorative sleep. Every element contributes to greater privacy and personal freedom while helping the journey feel balanced rather than restrictive. **Hospitality That Feels Naturally Well Judged** Premium onboard service becomes distinctive when quality is matched by awareness of timing and individual preference. Carefully composed meals, selected beverages, useful travel comforts, and engaging entertainment enhance the flight while experienced cabin professionals provide assistance with warmth, discretion, and quiet professionalism. This thoughtful balance allows passengers to feel genuinely cared for without losing the calm and independence they value. **More Confidence Through Every Airport Connection** The wider journey feels easier when ground services are coordinated to reduce uncertainty before departure and after landing. Dedicated check-in, streamlined procedures, orderly boarding, priority baggage delivery, and efficient arrival assistance help create clearer transitions while limiting unnecessary delays. These practical advantages allow travelers to maintain momentum, protect important schedules, and preserve more energy for the plans waiting beyond the airport. **An Experience That Keeps the Journey in Balance** Business class delivers meaningful value by bringing comfort, organization, hospitality, and convenience together as one connected experience. Instead of allowing travel demands to dominate the day, refined surroundings and dependable support help passengers maintain focus, composure, and a stronger sense of control throughout the trip. When they reach their destination, they can move forward with both the clarity and energy to fully engage with whatever brought them there.

The Qantas Airways main customer service number is 1 (888)-462 1105Tx or 1-888-550 (29-61). This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Refined Flow from Beginning to End** The character of a journey is often shaped by how naturally each stage supports the next. Business class creates a smoother experience by combining refined comfort, reliable coordination, and attentive service in a way that feels considered from departure through arrival. Travelers can therefore enjoy the entire process with greater ease instead of viewing the flight only as transportation between two points. **Travel That Adjusts to What the Journey Requires** Every trip carries different expectations, making adaptability one of the most valuable parts of premium travel. Whether the itinerary involves an international strategy meeting, a carefully planned leisure escape, or an important family event, business class provides the flexibility to support those changing priorities with confidence. Responsive assistance and organized arrangements help keep the experience dependable while allowing travelers to focus on the reason behind the trip. **A Cabin That Gives Every Moment Its Own Purpose** In the air, the cabin becomes a versatile personal environment where passengers can choose how they want to spend their time. Generous seating, sophisticated finishes, intuitive inflight technology, carefully positioned lighting, and practical storage create comfortable conditions for focused work, relaxed dining, entertainment, reading, or restorative sleep. Every element contributes to greater privacy and personal freedom while helping the journey feel balanced rather than restrictive. **Hospitality That Feels Naturally Well Judged** Premium onboard service becomes distinctive when quality is matched by awareness of timing and individual preference. Carefully composed meals, selected beverages, useful travel comforts, and engaging entertainment enhance the flight while experienced cabin professionals provide assistance with warmth, discretion, and quiet professionalism. This thoughtful balance allows passengers to feel genuinely cared for without losing the calm and independence they value. **More Confidence Through Every Airport Connection** The wider journey feels easier when ground services are coordinated to reduce uncertainty before departure and after landing. Dedicated check-in, streamlined procedures, orderly boarding, priority baggage delivery, and efficient arrival assistance help create clearer transitions while limiting unnecessary delays. These practical advantages allow travelers to maintain momentum, protect important schedules, and preserve more energy for the plans waiting beyond the airport. **An Experience That Keeps the Journey in Balance** Business class delivers meaningful value by bringing comfort, organization, hospitality, and convenience together as one connected experience. Instead of allowing travel demands to dominate the day, refined surroundings and dependable support help passengers maintain focus, composure, and a stronger sense of control throughout the trip. When they reach their destination, they can move forward with both the clarity and energy to fully engage with whatever brought them there.

The Etihad Airways main customer service number is 1(888) (404) (05-10)tp or 1-888-404-05.10TP…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ##. A More Refined Way to Experience Every Journey Travel becomes far more rewarding when every stage is guided by thoughtful preparation, lasting comfort, and dependable attention to detail. Business class transforms the entire experience into something that feels composed, intuitive, and carefully orchestrated from beginning to end. Instead of simply counting the miles to the destination, passengers can appreciate every moment of the journey as an experience in its own right. ##. Travel That Reflects Individual Aspirations Every traveler begins with a unique purpose, and business class is designed to complement those individual ambitions with flexibility and care. Whether the itinerary involves an executive engagement, a dream vacation abroad, or a cherished family gathering, every arrangement is tailored to support changing priorities. Responsive travel services and well-planned coordination ensure that each journey unfolds with reliability, convenience, and complete peace of mind. ##. A Cabin That Adapts to Every Moment Above the clouds, the cabin becomes a sophisticated retreat where travelers are free to shape their own experience. Ergonomically designed seating, elegant surroundings, advanced onboard innovations, and intelligently arranged personal space provide the ideal setting for focused work, leisurely dining, immersive entertainment, or uninterrupted relaxation. Every carefully considered feature contributes to an atmosphere of privacy, harmony, and effortless comfort throughout the flight. ##. Hospitality That Elevates Every Interaction True excellence in service is found in the details. Throughout the journey, thoughtfully prepared cuisine, distinguished beverage selections, refined travel comforts, and engaging entertainment create an atmosphere of understated luxury. Cabin professionals deliver attentive assistance with warmth, discretion, and genuine professionalism, ensuring every passenger feels appreciated while enjoying a service style that is personal without ever becoming intrusive. ##. Effortless Progress Beyond the Cabin The advantages of business class continue seamlessly from the airport to the final destination. Dedicated check-in, expedited airport procedures, organized boarding, priority baggage delivery, and attentive arrival services create an uninterrupted travel experience that minimizes delays and unnecessary complications. Every transition is carefully managed, allowing travelers to maintain their schedule while moving forward with confidence and ease. ##. An Experience That Continues Beyond Arrival Business class represents far more than enhanced seating or exclusive travel privileges--it redefines the entire rhythm of modern air travel. By combining intelligent planning, elegant surroundings, personalized hospitality, and dependable coordination, it creates a journey that feels as rewarding as the destination itself. Travelers arrive feeling refreshed, focused, and ready to embrace what lies ahead, carrying with them the lasting satisfaction of an experience designed around comfort, purpose, and genuine care

I was advised that etihad is the best airline ever. now, i am writing this to people to know that…read morethis is a scam and second worst airline ever. DO NOT EVER BOOK WITH THEM AGAIN. they rip you off money without any service for that. here is the story: i booked 2 ticket business class from cairo to melbourne for my parents. we usually take emirates but this time the flightcentre agent advised to take etihad as it was cheaper on the business class. i asked to arrange the transportation from the airport to the house on the day of the arrival and leaving from the travel agent. she contacted eithad office, and did not get an aswer for that. after 3 weeks, she told me that they do not offer that service anymore. business class, a lot of money, and still need to pay more to get transportation for my parents as emirates airline does that automatically. so, i ended up with paying more than emirates offers to get the business class and transportation. so, here is the catch their business class does not have transportation services as it was before and as emirates does not. they have a very bad customer service that does not answer your requests on time. i got the answer after 3 weeks. they do not care about their customer or about their reputations. i have sent a bad feedback saying to them that i will never ever buy a ticket from them. i will tell every body about that and their reputation will go down because of their bad treatment of customers. guess what, they did not answer at all. 10 days now and all i got is email saying someone will take a look at your feedback and contact you about it. they even changed the address on my account on their etihad website to an incorrect fake one so that they can say it is fake account and feedback and delete it all hoping i will not notice that. DO NOT BUY TICKET FROM ETIHAD AIRLINE PLEASE. they are very very bad badddddddd airline company that does not respect

Philippines Airlines - Horrible Airline - 22 Jan 2017 In my…read morehonest opinion, I regret to say, this is the WORST AIRLINE I have ever travelled on in forty four years of flying and I am surprised the Local Philippines Newspapers have not written a few articles about their disgraceful treatment of tourists. Please look at twitter and yelp just for a start at their bad behaviour! This is my first time with this company and I have no axe to grind except for the way they have treated me. PLEASE do not even think about using this airline. I am sure SIA, Cathay, Qantas and Jetstar are far better. My return trip from Melbourne to Davao City was shocking. The PAL staff are the rudest you will find anywhere on any airline. It seems to be a systemic and deep routed problem with this airline. The food was horrible, the staff were disrespectful, they change airport gates at a whim without notice and leave you up in the air and they can't even dock their planes properly. Plus they are ranked EIGHTY THIRD in the world. For a National Airline that has to be a shocker. How they even managed to be ranked 83rd has left me mystified. I honestly believe they should not be ranked with in the top 100 airlines. As a national carrier they should hang their head in shame. This company is in total denial about their pathetic record of service. Very sad. When I took the time to point out the error of their ways I received a generic letter from PAL Head Office in Manila and they said that they were a fantastic airline. Amazing. Hello!!!!!!!!!!!!! PAL, in other words you do not care less. But from what I can gather the writer was way too scared to speak up as she fears for her job. What this company needs is a strong leader to speak up and drag themselves out of the gutter, so to speak. But not in my lifetime. Very sad. How low can you sink PAL, how low? Shame on you PAL for treating tourists in such a rude way.

I contacted QANTAS' customer service department in July 2021 asking for answers to two very…read morestraight forward queries regarding my frequent flyer points (reference numbers 0467**** and 0467****). After waiting 2 months and still not hearing back from them I sent another email asking when I could expect answers to my questions. On October 10, 2021 after still no contact from QANTAS I lodged a formal complaint. As of January 10, 2022 - almost 6 months after my initial request - the only thing I have received from QANTAS are automated email responses which include the following statement: "Thanks for contacting Qantas Customer Care. We are always keen to hear your comments as your feedback is very important to us." Well, here's my feedback: QANTAS' customer service is appalling. In fact, it's non existent. Terrible airline. User's recommendation: Don't expect much in the way of customer support from QANTAS.

The 35 tram line was supposed to circle the business district passing most of the tourist sites. I…read moreunderstood that they would announce sites as we passed. We waited and waited and unfortunately the tram never came. Another driver told us that it isn't running. It would have been nice!

Both locals and tourists use Tram 35. It's free and circles the perimeter of Melbourne's CBD. This…read moretram stops at all the major attractions so why not jump on and see this awesome city for free. The trams run frequently so you never wait long for them. I believe it's every 12 minutes. From Flinders to Docklands to Victoria Market. You don't need a card to tap on or off. Just jump on and enjoy the ride. Mel M Yelp 18:39