Our a/c quit after 13 years. Bob and Ed's HVAC came out and replaced the a/c (under budgetable…read moreamount too). Just as important. They repaired the loose and broken ductwork by replacing some, repairing other sections, tightening up joints, re-taping and insulating all the ductwork. Wonderful job, well executed game plan and the young crew was fantastic. A very good experience with a difficult project. Thanks!

Bob & Ed's was on a maintenance contract for two years for our home HVAC equipment. After the…read morerecent furnace inspection, their technician advised that our furnace might not make it through the winter because the heat exchanger was about to fail, so I had the furnace replaced. When the old furnace was removed, it was discovered the evaporator coils on the old furnace were completely stopped up (see photo). They were supposed to be inspected and cleaned so the equipment would operate efficiently, per the maintenance contract. Bob & Ed's acknowledged they messed up and refunded my money for the current year's contract. The technician from the company that installed the new furnace said the clogged coils contributed to the shortened life of the old furnace. Bob & Ed's disputed that. Lesson learned: Just because a Bob & Ed's technician tells you he's done the work, that's not necessarily so.

They did a great job replacing the hydrants for my washing machine. Cleaned up after themselves and…read morewere prompt and professional.

Prices have gone up, but that is the case with everything these days, it seems. The service was…read moregood. i managed to get through the weekend, so as not to have to pay extra, but they were here on time for a Monday appointment. They did the cleanout quickly, and were courteous in their interaction with me.

my AC just went out and the bid from Sanders was the best price for a new inverter type air unit…read moreand furnace with a 4 speed blower. plus a thermostat that looks like something out of the space shuttle, but its actually pretty easy to use. This type of AC unit is way more efficient. Just got it so not sure yet how much it will reduce my bill but I can tell you that it is whisper quiet and the house is ice cold. The way it works helps remove humidity and I am sure the drier air is why the house just feels much colder at the same temperature setting

Jeremy arrived when he said he would be at my home, and he was courteous and very informative about…read moremy gas heating unit that he inspected. He gave me great advice about carbon monoxide detectors and how my vents were working. He seemed knowledgeable about what he was doing and about my questions. He did a thorough inspection and put my mind at ease regarding my heating unit. i would recommend him and Sanders Plumbing HVAC to anyone.

The guys at Xtreme Heating and Cooling really do care about their customers and always make sure…read morethey get the help they need at all hours. They have helped our home, along with many other of our family and friends. I always appreciate the quality work and honesty this company provides. Give Ricky and his guys a call, they will take great care of you.

Let's start off from the beginning. We placed a phone call at around 2:00 PM and left a voice mail…read more The following day we called in the morning, and still no response. Finally the third time we tried to contact them that afternoon, they immediately answer. We inform him that we have tried contacting them beforehand, and he attempted to deny it until he checked his call history and realized we did. His excuse? "I turn my phone off at 8:00 PM." Horrible excuse when we called six hours in advanced and there's proof. Finally the man told us at 1:00 PM that someone would be here ASAP. Three hours later (4:00 PM) there was still no one here. We call and question what's going on only to get a bunch of excuses. Yes, working on AC units you do not know what will happen. But when you tell someone ASAP, three hours is not that. If this man was running behind and ran into issues, why not send a different employee? The boss eventually tells us that: "Thirty minutes someone will be here." You can already assume it was not thirty minutes. To keep this short, someone did not show up until at 7:00 PM. Our service man gets here and we think we are saved. We could not be more wrong. He's rushing around and practically trying to speedrun his job. The man told us nothing. He did not tell us what he was going to do, he did not ask us any question, he just immediately went on his way with his goal to scam us. Eventually he did his job and we learned that our capacitor was broken and needed to be replaced. Fortunately this is covered by our warranty...that he tried to deny us. Our warranty said it was covered and after a phone call with his boss, we got our warranty. Next, he gave us Freon which we had no input in. This was going to cost $400+ which we did not ask for. You should never force hundreds of dollars onto a customer without their input. We rationally asked for a simple discount, about 10%, for being heavily inconvenience. Getting ignored and given false estimates for when someone will arrive is not great business ethics. Being forced to pay hundreds of dollars for something we did not want at this moment is not right. Do you want to know what the service man response was? "I am being inconvenienced being out here. I had to drive all the way from X to get here. So I understand being inconvenienced." ...Hello? I'm sorry? You're inconvenienced? This is your job. It is your job to drive places and do work on AC units. That is not an appropriate way to respond to a customer no matter what you're job is. Eventually things boiled over and our service man cussed us out, insulted us, and then proceeded to replace the warranty covered capacitor with our old broken capacitor. He then proceeded to siphon the Freon he pumped in and "reassured" us that he has a scale and he does not rip people off. During all of this we try to call the boss and get a hold of him because this is ridiculous. The boss never answers because we have now rolled passed 8:00 PM, which is when he turns his phone off. The guy storms off and we are now left with a broken AC unit during a Summer with record breaking temperatures. Avoid these people. This company is a joke. - - - - - Addendum: Shortly after all of that transpired and I wrote my review and left it on their Facebook page. In the span of minutes, the boss sends a minute long video attempting to blackmail us about going viral. I left out that the service man felt compelled to drive out here with I assume his wife and his baby. Why are you bringing your family with you to a job site? That's not professional in the slightest. I guess they were brought here to record footage of the man to help our case. In the video you can clearly hear the man yell and call someone a Karen multiple times. Then they ask the question "Would you answer your phone on a Sunday?" When we answered with 'yes' he felt compelled to say "My ass!" Immediately the recording was halted because it's blatantly obvious that this is harming his case, harming his reputation, and proving how this company values their customers. To circle back to the blackmail, the boss texted us with this video attached and said I better take down my Facebook review or we will go viral. Sir, all that video will do is harm your company more. Everyone will be able to see your employee act awful and tarnish your brand. How does the headline "Xtreme Heating and Cooling Employee Has Meltdown and Needs to Cool Off!" sound? Is that good publicity for you? He went on to state that the person being video taped is acting like a five year old and jumping up and down. No where in the video is anyone jumping. Did you even watch the video? Is there more to the video than you're sharing? He felt it was neccessary to call and chew us out. I find it odd that the time this is happening is after 8:00 PM which is when he turns his phone off. He apparently has time to yell at people for leaving bad reviews but nothing else. Please. Use a different company.

Top notch service. Replaced existing unit. They were thorough in their work and advising what…read moreneeded to be done. Prices beat their competition. They do a great job at fair prices.

They didn't even call until 30 minutes after the appointment to reschedule. When I said I took off…read morework early to make the appointment, I was basically told we don't need your business. Apparently just another typical heat and air company.