We have used the dog and pony for yrs, for both daycare and grooming every 2-3 months. The last couple of visits, we had been noticing a changeover in staff, and less and less quality of service, grooming, and nail trimming. This past Monday we brought our dog in for a groom, and nail trim, the appointment was for 12.00, when we had arrived they informed me that it was going to be a little longer than usual due to falling behind on grooms. They said it would be 2, when they would be finished, I had no problem with this. I came back at 2.15 since i still had not gotten a call from them, I ended up waiting an extra 15 minutes in the store for them to finish up. The grooming fees have went up by $10.00 since christmas.When i was taking my dog home, of course like any other dog, they get excited when they get into a vehicle. To my dismay he had covered my seats with blood, they cut 2 of his rear paws nails way to short, into the quick's, and he was bleeding everywhere. When we phoned back to let them know, Laurie, the owner answered, and the only thing expressed was that "he was fine when he left." So now i have to pay out of pocket to get my seats and interior shampoo'd to get all the blood out. I'M positive that we will be looking for a new groomer. This kind of attitude, and lack of care and attention, only makes me angry to have trusted them to look after my little family member in the first place. read more