I would NEVER RECOMMEND AJAX MECHANICAL! I had a dispute for an unauthorized charge of $747.50 for the following reasons:
1. ILLEGAL AND UNETHICAL USE OF MY CREDIT CARD: Ajax Mechanical is not allowed legally to randomly charge my credit card without my permission which they did for $747.50. They tried to charge me $1000 for the installation of a toilet!
2. SENT AJAX A CHECK IN THE MAIL FOR TOTAL PAYMENT WHICH THEY DECLINED: I mailed Ajax a check that they refused to cash for the verbal agreed upon amount that their plumber had quoted me for $300.00.
3. QUOTED THE JOB AT ANOTHER PRICE: They quoted one amount when they bid the job, but then raised the price after the job was over saying it was a defective toilet. It went from a verbal quote of $300 to $1000.00. They ultimately charged my credit card $749.00.
4. MISREPRESENTATION OF FACTS: They lied and tried to say that there was something wrong with the toilet and it was defective out of the box brand new from the distributor Kohler, which was never represented or presented to me at any time until they wanted three times the money for installation. They had to turn a valve to the side, which, took Ajax hours to figure out. There was no problem as it turns out. They did not know how to install the toilet which they represented they did.
5. UNETHICAL PRICING: They first tried to charge me approximately $1000 for this toilet installation, which is absurdity. They quoted $300-$350 when the plumber came to my home to inspect the toilet and the installation instructions several times.
6. NO WRITTEN CONTRACT: They have no written contract with me. I trusted the word of their plumber since he had done another job for me.
7. INCOMPETENCE: The owner who is accusing me of the toilet being broken etc. was never onsite. This toilet was straight out of the box and brand new.
8. UNFINISHED JOB: After several hours and their becoming totally frustrated and unable to install it correctly, they informed me they were leaving me with an unfinished install because they had to go to another job. They said they would be back in the morning. They admitted they did not know how to do the total install on the toilet at the time they left me high and dry. This seemed totally absurd & unprofessional to me. They also told me they could not install the computer aspect of the job. I then had to hire another plumber and pay Ajax approximately $137 to finish the job by programming the computer control. When I asked questions (What if it doesn't work? How will they know it is installed correctly if they can't finish the job?) they didn't have answers. They seemed to insinuate it would be MY problem to figure out. I had to hire another plumber to come finish the job. (Bishop Plumbing Inv #177784 in the amount of $137.18 )
9. NOT INSTALLED CORRECTLY: The toilet is still not installed correctly. It is rocking and does not have a strong seal.
10. BOILER FLUID: The plumber put fluid in my boiler, which I gave him $100 for even though he was here installing the toilet, which is far more than I should have paid. But for the sake of the business relationship and getting through this I gave Ajax the money. I was trying to be peaceful, fair and just.
11. PROOF IN WRITING: I have proof in writing from another plumber who did the computer install on the job, stating the install for this toilet should have been no more than $275 in total with the computer aspect included.
12. NO AUTHORIZATION TO PAY BY CREDIT CARD: I NEVER responded to authorize use of my credit card for payment of the invoice, they simply charged the card number on file even though they had been paid by check. We called Ajax and we wrote to Ajax NOT to use my credit card. They refused to speak to me on the phone or discuss the matter like professionals.
NEVER USE THIS COMPANY. THEY LIE, CHEAT AND STEAL. THEY ARE INCOMPETENT AND MAY REPRESENT THEY CAN DO A JOB WHEN THEY CANNOT. IF THEY HAVE YOUR CREDIT CARD NUMBER, THEY MAY USE IT ILLEGALLY WITHOUT YOUR PERMISSION. read more